kommunicate

FEBRUARY 9, 2023

Last Updated on February 9, 2023 New year, and new beginnings. We added some exciting features to our product in the month of January, and here is a quick update. The post Here’s What’s New From February 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.

Customer Support 98

Customer Support 98

kommunicate

DECEMBER 16, 2023

Last Updated on December 16, 2023 Here are our major updates from the month of December: 1. The post Here’s Whats New From December 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. You can now train the Bot as per the document/website language by [.]

Chatbots 52

Chatbots 52

kommunicate

JANUARY 15, 2024

Last Updated on January 15, 2024 Here are our major updates for the month of January 2024: Features We have fixed the bugs related to Sunshine Integration and Rich Messages support in it. The post Here’s What’s New From January 2024 || Kommunicate Product Updates appeared first on Kommunicate Blog.

Customer Support 52

Customer Support 52

kommunicate

FEBRUARY 3, 2022

Last Updated on February 3, 2022 It’s a new year and we’re starting it off strong with some great new features and updates to your favorite chatbot – Kommunicate. The post Here’s What’s New from January 2022| Kommunicate Product Updates appeared first on Kommunicate Blog.

Chatbots 98

Chatbots Accountability 98

kommunicate

DECEMBER 8, 2021

The post Here’s What’s New from November 2021| Kommunicate Product Updates appeared first on Kommunicate Blog. Just head over to Settings > Conversation > Chat Transcript and setup your email Chat Widget Similar to the hide-post CTA setting, [.].

Customer Support 98

Customer Support 98

Nextiva

OCTOBER 26, 2021

It's time to share the latest product updates with you. ?? We've been busy making many improvements to our products and product portfolio. Here are a few of the exciting new products and solutions designed to help businesses improve customer experiences. Nextiva Contact Center We made […].

Customer Experience 100

Customer Experience Contact Center 100

kommunicate

AUGUST 3, 2021

The post Here’s What’s New from July 2021| Kommunicate Product Updates appeared first on Kommunicate Blog. KOMPOSE BOT BUILDER Drag & Change order We’ve added an ability to drag and change the order of the chatbot replies in an intent. Go to Dashboard >> Bot Integration >> Select the bot >> Configure bot’s [.].

Chatbots 98

Chatbots Customer Support 98

kommunicate

JULY 5, 2021

Also updated the existing ones to improve your overall experience with Kommunicate. The post Here’s What’s New from June 2021|Kommunicate Product Updates appeared first on Kommunicate Blog. In the month of June, we have added features in the Dashboard and Kompose Bot Builder. Click on Manage tags in User [.].

Management 93

Management 93

Nicereply

APRIL 25, 2022

The post Product Update: 5-star Rating Scale for CSAT surveys appeared first on Customer Happiness Blog. Try our brand new 5-star rating scale and create a new survey now. Not a Nicereply customer? Create a 14-days free trial and enjoy all benefits of Nicereply’s customer feedback surveys.

Surveys 98

Surveys Feedback Customer Experience 98

Tethr

OCTOBER 5, 2021

Welcome back to the product update blog! Here’s a look at the Tethr updates for September 2021… Reporting enhancements. Our latest set of custom scoring tools makes it easier to bring these tailored QA scores to life, and provide updates as business and market conditions change. We can help.

Average Handle Time 96

Average Handle Time Metrics Contact Center Sales 96

Nicereply

JANUARY 30, 2020

In the first half of 2019, we introduced a few new Analytics features including open & response rate, brand new dashboard, and updated metric overview. The latest Nicereply product update contains a modified Staff section of your Nicereply account that allows you to better manage your agents, teams and things or actions.

Management 94

Management Analytics Accountability Feedback 94

kommunicate

MAY 6, 2021

Also updated the existing ones to improve your overall experience with Kommunicate. The post Here’s What’s New from April 2021|Kommunicate Product Updates appeared first on Kommunicate Blog. In the month of April, we have added some cool features in the Dashboard and Kompose Bot Builder. Settings >> [.].

Customer Support 98

Customer Support 98

kommunicate

SEPTEMBER 8, 2022

Last Updated on September 8, 2022 The month of August saw us adding a few exciting new features to our product, and we can’t wait to tell you more about it. Here is a quick update on what we achieved last month. Update MTU in billing : Now users can add more MTU during [.].

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Totango

APRIL 26, 2021

SCIM User API Improvements: Support API capabilities to update team members in Groups / Teams. . For additional details, please review the ‍ product release notes. The post Totango Product Update – Welcome to Kyoto! appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

Scripts 62

Scripts APIs Customer retention Enterprise 62

kommunicate

JULY 8, 2022

Last Updated on July 8, 2022 The month of June saw the tech team work harder than ever on an integration that we have all been keenly waiting for – the WhatsApp Cloud API. The post Here’s What’s New from June 2022 | Kommunicate Product updates appeared first on Kommunicate Blog.

APIs 52

APIs Chatbots 52

kommunicate

MAY 5, 2022

Last Updated on May 6, 2022 The month of April was pretty exciting for us here at Kommunicate, as we rolled out a slew of new, exciting features. The post Here’s What’s New from April 2022| Kommunicate Product Updates appeared first on Kommunicate Blog. Users who had a hard time explaining [.].

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kommunicate

MAY 5, 2022

Last Updated on May 5, 2022 The month of April was pretty exciting for us here at Kommunicate, as we rolled out a slew of new, exciting features. The post Here’s What’s New from May 2022| Kommunicate Product Updates appeared first on Kommunicate Blog. Users who had a hard time explaining [.].

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Tethr

AUGUST 26, 2021

Welcome to the monthly product update blog, where we’ll cover the latest and greatest updates to the Tethr platform. Without further ado, let’s take a look at the Tethr product updates for August 2021: Dashboard sections. Color updates for reports . Color updates for graphs.

Coaching 72

Coaching Analytics Metrics Sales 72

kommunicate

JANUARY 6, 2022

Last Updated on January 6, 2022 Wish this New Year brings a lot of joy, happiness, good health, and success. Our last product update for 2021. Also updated the existing features to improve [.]. The post Here’s What’s New from December 2021| Kommunicate Product Updates appeared first on Kommunicate Blog.

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ShepHyken

NOVEMBER 22, 2019

It’s not enough to have a great product—that product also has to come with great customer experience. For example, when a customer is making an inquiry about a specific product that is unavailable, an expert customer support representative will do more than just tell the customer it’s unavailable.

Customer Support 347

Customer Support Multi-channel support voip Benchmark 347

Totango

NOVEMBER 20, 2020

I know I am thankful to be a part of a fantastic Totango Product and Engineering team that works hard to ensure you have a robust platform to drive successful outcomes for your customers. With that being said, here are some updates from this latest release. . I can’t say it enough. Thank you for being our valued customer.

Engineering 63

Engineering Enterprise Accountability Feedback 63

kommunicate

AUGUST 4, 2022

Last Updated on August 4, 2022 The month of July saw us adding a few exciting new features to our product, and we can’t wait to tell you more about it. Here is a quick update on what we achieved last month. The post Here’s what’s New From July 2022 || Kommunicate Product Updates appeared first on Kommunicate Blog.

Chatbots 52

Chatbots Customer Support 52

Totango

DECEMBER 1, 2020

For additional details please visit the release notes or for any further product feedback, you can use the Totango community. The post Totango Product Update -Staying warm in Fiji appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth. Till next time, stay safe.

Enterprise 67

Enterprise Analytics Accountability Feedback 67

Totango

FEBRUARY 1, 2021

For additional details please visit the release notes or for any further product feedback, you can use the Totango community. The post Product Update – Welcome to Auckland, New Zealand appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

Enterprise 62

Enterprise Feedback Management 62

AWS Machine Learning

DECEMBER 1, 2022

Amazon SageMaker now allows you to compare the performance of a new version of a model serving stack with the currently deployed version prior to a full production rollout using a deployment safety practice known as shadow testing. Only the responses of the production variant are returned to the calling application.

APIs 78

APIs Metrics Management Engineering 78

kommunicate

APRIL 7, 2022

Last Updated on April 7, 2022 March was a pretty busy month for us as we added many new capabilities to your favourite chatbot – Kommunicate. The post Here’s What’s New from March 2022| Kommunicate Product Updates appeared first on Kommunicate Blog.

Chatbots 52

Chatbots Customer Support 52

kommunicate

NOVEMBER 4, 2021

The post Here’s What’s New from October 2021| Kommunicate Product Updates appeared first on Kommunicate Blog. Previous support was to only reply to WhatsApp messages initiated by the user, now using API you can also initiate WhatsApp messages to the users even if the user has never [.].

APIs 52

APIs Customer Support 52

kommunicate

NOVEMBER 4, 2021

The post Here’s What’s New from October 2021| Kommunicate Product Updates appeared first on Kommunicate Blog. Previous support was to only reply to WhatsApp messages initiated by the user, now using API companies can also initiate WhatsApp messages to the users even if the user has never interacted with the [.].

APIs 52

APIs Customer Support 52

kommunicate

OCTOBER 10, 2021

The post Here’s What’s New from September 2021| Kommunicate Product Updates appeared first on Kommunicate Blog. You can access the settings on the Conversation Rules Page. WhatsApp + Dialog360 Whatsapp Integration with Dialog360 is now live.

Customer Support 52

Customer Support 52

kommunicate

MARCH 3, 2022

Last Updated on March 3, 2022 Lots of things for WhatsApp messages, a new Zendesk marketplace app and groundwork for upcoming Self-learning bot capabilities! The post Here’s What’s New from February 2022| Kommunicate Product Updates appeared first on Kommunicate Blog. If you want to know more, check kommunicate.io

Customer Support 52

Customer Support 52

kommunicate

JUNE 8, 2021

Also updated the existing ones to improve your overall experience with Kommunicate. The post Here’s What’s New from May 2021|Kommunicate Product Updates appeared first on Kommunicate Blog. In the month of May, we have added some powerful features in the Dashboard and Kompose bot builder.

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kommunicate

JANUARY 6, 2021

Our last product update for 2020. Also updated the existing ones to improve [.]. The post Here’s What’s New from December 2020|Kommunicate Product Updates appeared first on Kommunicate Blog.

Analytics 52

Analytics 52

kommunicate

APRIL 1, 2021

Also updated the existing ones to improve your overall experience with Kommunicate. The post Here’s What’s New from March 2021|Kommunicate Product Updates appeared first on Kommunicate Blog. The post Here’s What’s New from March 2021|Kommunicate Product Updates appeared first on Kommunicate Blog.

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JustCall

JULY 7, 2021

So, here's a quick brief of the latest news and product updates in Q2 of 2021: 1. Improved productivity and performance tracking with ‘Persona Based Dashboard’. To enhance an agent’s productivity and give them the ability to do quicker replies, we have introduced “Saved Replies” in the Android app. Live Call Intelligence.

APIs 52

APIs Interactive Voice Response CRM Sales 52

kommunicate

MARCH 4, 2021

Also updated the existing ones to improve your overall experience with Kommunicate. The post Here’s What’s New from February 2021|Kommunicate Product Updates appeared first on Kommunicate Blog. WhatsApp integration WhatsApp is one of the most commonly used chat applications and can be easily one [.].

Analytics 52

Analytics 52

kommunicate

FEBRUARY 4, 2021

Also, updated the existing ones to improve your overall experience with Kommunicate. The post Here’s What’s New from January 2021|Kommunicate Product Updates appeared first on Kommunicate Blog. The post Here’s What’s New from January 2021|Kommunicate Product Updates appeared first on Kommunicate Blog.

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ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Here are several areas that virtual web assistants can optimize productivity for busy companies.

CRM 235

CRM Enterprise Benchmark outsourcing 235