Steve DiGioia

MARCH 20, 2023

Read 3 Reasons Why Successful Teams Earn Your Trust. Each sales manager would touch on the key points of their customer’s requests, and I would explain the operational procedures on how we plan on servicing the event. When we got to one of our newer sales managers, I could already sense that she was a little nervous about this event.

Sales 182

Sales Management Customer Service 182

Beyond Philosophy

NOVEMBER 30, 2023

I wasn’t surprised by this problem, and I will explain why in this issue. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! However, to create a breakthrough to change the organization’s culture, you can’t stop there. NICE Systems, Inc.,

Finance 195

Finance Customer centricity Accountability Technical Support 195

Beyond Philosophy

MARCH 30, 2023

If you don’t know about what is important to your prospects and what they value, you are sure to fail. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! How about that for getting to know your seatmate? Frankly, I like that one.

Feedback 195

Feedback Marketing Consulting Consulting 195

Beyond Philosophy

APRIL 16, 2021

These rules for managing company politics are here because no one ever officially tells you how to deal with them. Here are the five I have narrowed down to my list: 5 Rules for Successfully Managing Your Company Politics. Realize that sometimes you need to lose a battle to win the war.

Management 370

Management Consulting Consulting Personalization 370

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Steve DiGioia

MAY 2, 2022

Maybe you are too. We are all well aware that great customer service can only be achieved by: Anticipating the customer’s needs. Anticipating the Customer’s Needs. They know what their fans want, and they do their best to give it to them. The fans need to be entertained and the wrestler won’t let them down.

Customer Service 328

Customer Service Entertainment Morale Scripts 328

Beyond Philosophy

JANUARY 12, 2023

What do you get when you put three old guys in front of microphones and ask them to talk about one of their favorite subjects? Here’s what they had to say. They see that living by numbers and metrics will not provide the big-picture vision that CEOs need. An authoritative view on just about anything.

Engineering 195

Engineering Quality management CRM Customer Experience 195

Beyond Philosophy

JULY 13, 2021

Sometimes your Customer Experience requires you to outsource a portion of it to a third party. Unfortunately, after the trampoline arrived, the installation did not go smoothly, and my cohost’s friends spent the next few weeks managing a series of problems with it. I said, “no, I bought the phone from you.”

outsourcing 418

outsourcing Customer Experience Journey mapping Call Center 418

Beyond Philosophy

JANUARY 2, 2019

With all the effort that companies are putting into improving their Customer Experience, why are there no improvements? Senior management doesn’t get the Customer Experience concept. The challenge is that everyone thinks they know what it takes to improve a Customer Experience, but few really do.

Customer Experience 390

Customer Experience Consulting Consulting Education 390

Comm100

OCTOBER 19, 2022

But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience. Now, that we know what chatbots are and how they work, let’s look at the 10 best chatbot features that make your bot more helpful to customers. #1 What Is a Chatbot? Chatbots simulate human conversation.

Chatbots 86

Chatbots APIs Analytics Upselling 86

Tethr

DECEMBER 29, 2020

We’ve covered a lot of ground this year, and so have you, dear readers. New challenges have arisen, new needs pressed, and new solutions have emerged to conquer those needs and challenges. Here are our top ten blogs of 2020: 10. Make QA Matter: Introducing Tethr’s Agent Impact Score (AIS). Read the full article.

Analytics 72

Analytics Call Center Enterprise Sales 72

Fonolo

MAY 30, 2023

Managers know that call center workforce management matters. Put it another way: if customer interactions are at the heart of a contact center’s success, then effective workforce management is the backbone. That’s why contact centers are investing in it in droves. How Can WFM Help my Contact Center?

contact center workforce 106

contact center workforce Best practices Contact Center Management 106

OctopusTech

DECEMBER 23, 2022

Ok, now that you have decided that your website needs improvements, but that can be done properly when you hire an SEO company and take their help to grow your business. But you must be stuck here on one question i.e. how to find a good SEO consultant? Why Hire An SEO Company? Monitoring performance issues.

Engineering 118

Engineering Analytics Sales Consulting 118

Lumoa

JANUARY 8, 2024

So, you’re eyeing growth and a healthy ROI for your business, right? And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI).

Feedback 157

Feedback Analytics Multichannel Surveys 157

Fonolo

SEPTEMBER 14, 2023

Executives and managers know that contact center goal-setting helps usher in progress and bring about positive change. In a busy customer service department, having an agreed-upon set of milestones helps you cross the finish line because it clarifies decision-making, keeps morale up, and can even reduce agent turnover.

Contact Center 91

Contact Center Call Center Average Handle Time Construction 91

Fonolo

MARCH 21, 2024

Contact center managers know that virtual queuing technology is essential to keeping operations running smoothly. In this blog, we’ll unpack how virtual queuing works, explore the capabilities of call-back software and share tips to help you optimize your contact center operations. What is Virtual Queuing?

Contact Center 75

Contact Center Abandon rate Multichannel Wait times 75

Fonolo

DECEMBER 6, 2022

When it comes to contact center development, what Darnell means is that you must engage. You can’t passively improve a call center. . As leaders and managers, you need to get down and dirty with metrics, KPIs, and agent performance to run a successful contact center. He’s right!

Contact Center 142

Contact Center Call Center call center software Abandon rate 142

aircall

OCTOBER 11, 2022

When it comes to customer-facing team productivity and performance , only a great quarter filled with met targets eases the pressure long enough for a few team high-fives. Why “tougher”? When teams consistently meet targets, line-of-business managers know that big bosses start asking questions: All targets met?

Customer centricity 118

Customer centricity CRM Sales Analytics 118

Call Experts

OCTOBER 5, 2023

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. To ensure you choose the right one for your business, whether it’s a contact center for lawyers or the medical field, it’s essential to consider several key factors. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Comm100

JANUARY 17, 2024

Why should businesses lean into automation? Chapter 2 Why should you lean into automation? Why should you lean into automation? Here are some of them most effective automation technologies being used by customer service and support teams today: Automation solutions 1.

Customer Service 74

Customer Service Chatbots Customer centricity Feedback 74

Hodusoft

NOVEMBER 30, 2023

A Guide to Call Abandonment Rate in Call Centers and Its Significance Are you dealing with high call abandonment rates? To deal with such an issue, you must track the call center abandonment rate. In this blog, we will cover everything related to call abandonment rates and why it is important.

Abandon rate 59

Abandon rate Call Center Interactive Voice Response call center software 59

Call Experts

APRIL 8, 2024

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. To ensure you choose the right one for your business, whether it’s a contact center for lawyers or the medical field, it’s essential to consider several key factors. Why are Call Centers Important?

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Comm100

DECEMBER 8, 2020

It takes careful management of a lot of moving parts. And with so much work, it’s no wonder that the need for simpler solutions has become essential to a business’s success. These solutions are here and they are here to help. Read on to find out why a chatbot is the best solution for your customer interaction needs.

Chatbots 53

Chatbots Scripts Sales Personalization 53

aircall

OCTOBER 17, 2022

To gain a deeper understanding of how to improve it, let’s first take a look at how to define it, calculate it, and why it’s important. . Product managers can use it to get a feel of which capabilities resonate most and which the least.“. Why You Should Prioritize Your Sales Win Rate. How to Define Your Sales Win Rate.

Sales 117

Sales Gamification Metrics Accountability 117

Lumoa

FEBRUARY 7, 2023

Analyzing the feedback that you do get can be overwhelming, especially when it’s coming from so many different sources. Why you should care about the Voice of the Customer? How do you collect VoC data? Here are just a few examples of data that could be included in VoC. But listening isn’t always that easy.

Customer centricity 169

Customer centricity Feedback Surveys Metrics 169

OctopusTech

AUGUST 21, 2023

Are you curious to know about link building pricing in the year 2023? You must be wondering where you can purchase backlinks and much they will cost. You might be interested in outsourcing SEO services for the creation of backlinks. What is the fair amount of deal when it comes to link building costs?

Engineering 62

Engineering outsourcing Metrics Marketing 62

TeleDirect

DECEMBER 14, 2023

Today’s outbound calling provides businesses with a direct extension of their sales team, committed to their success by generating leads, setting appointments and performing market research. For companies in need, they even perform fundraising. Fortunately, times have significantly changed. Now, back to business.

Business Process Outsourcing 62

Business Process Outsourcing Telemarketing Call Center Best practices 62

SharpenCX

OCTOBER 4, 2023

That’s why every year, the customer service industry celebrates Customer Service Week , pausing to reflect and recognize the tremendous value customer service agents bring to our society. They’re often also the first to know and share in our joys, like adding a new baby to your insurance plan and processing your first mortgage.

Customer Service 67

Customer Service Contact Center Banking Call Center 67

VirtualPBX

NOVEMBER 29, 2023

Guest Blog From SayNine Business communication changes almost on a daily basis, and it is essential for businesses to try to keep up with the new trends in the sphere. In this article, we will explore the fundamentals of VoIP, its operational mechanisms, and the six critical reasons why your business should consider switching in 2024.

voip 98

voip Analytics B2B Technology 98

aircall

OCTOBER 13, 2022

Savvy operations managers have a nose for finding ever-smarter ways to improve operations management. Where others navigate obstacles with clunky workarounds, ops managers see an opportunity for leaner processes. First, What Is Operations Management? Chances are, you know this already. But don’t fret.

Management 118

Management Sales Consulting Consulting 118

ProProfs Blog

DECEMBER 12, 2019

Is managing your company help desk a tough challenge? Are you unable to cater to the customers’ needs and their grievances? Here, you will be engaged in a detailed discussion on how to run a help desk and the various ways to improve help desk performance. Improving Help Desk Performance in Ten Steps.

Wait times 143

Wait times Metrics Self service Feedback 143

VirtualPBX

JANUARY 23, 2024

Guest Blog If you deal with large volumes of data – like call centers tend to – you may find yourself a target of cyber criminals and your cybersecurity may be at risk. When you have a large number of staff, the possibility that one of them might turn out to be the weakest point can be significant.

Call Center 98

Call Center Engineering Education Best practices 98

Integrity Solutions

DECEMBER 15, 2020

Why isn’t everyone putting their energy and attention behind something they know will deliver results? You don’t have to look far to find another article or blog post talking about the importance of coaching in the workplace. What the High Performers Do Differently. So where’s the disconnect?

Coaching 94

Coaching Sales Surveys CRM 94

OctopusTech

MARCH 1, 2024

When starting a business, most entrepreneurs know they need some kind of online presence. What exactly is the difference between the two and why does your business need both? But with so many options out there for establishing your brand online, it can get confusing. Two of the most common are branding and web design.

Analytics 62

Analytics Marketing Feedback Personalization 62

ProProfs Blog

SEPTEMBER 1, 2020

Did you know that around 306.4 By the time you finish reading this blog, around a billion emails would have been shared. . But as an entrepreneur, when you have a mammoth quantity of emails, how do you ensure that you keep an empathetic and personal tone in every conversation? . Viewing Options.

Management 148

Management Accountability Analytics CRM 148

Hodusoft

JUNE 8, 2022

Running a call center is stressful as there are hundreds, if not thousands, of calls that you have to manage every day while ensuring to deliver outstanding customer service. So how do you determine the success of your business? But how do you decide what metrics are to measure? . First Call Resolution.

Call Center 98

Call Center Metrics Abandon rate call center software 98

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. Although it makes sense to search for information online where you can find up-to-date answers to specific questions, what about getting a more comprehensive understanding by reading a book about the topic.

Customer Experience 94

Customer Experience Chief Customer Officer Customer centricity Management 94