ShepHyken

NOVEMBER 23, 2018

Do they first need to find a contact page to find your phone number or email address, or do they always have a chat window option available? Element #6: Empowered. He and his team share tips about customer service and communication on the Userlike Blog. Consider the number of actions customers have to take to get in touch.

Customer Support 170

Customer Support Customer effort Self service Metrics 170

GetFeedback

JULY 14, 2018

A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Like/Dislike.

Surveys 74

Surveys Feedback Best practices Metrics 74

Eptica

SEPTEMBER 12, 2022

Date: Monday, September 12, 2022 Author: Pauline Ashenden - Demand Generation Manager The 6 benefits of chatbots for housing associations. Our latest blog explores the 6 key benefits chatbots deliver, while outlining best practice for ensuring ROI. Share this page on: Tweet. Published on: September 12, 2022.

Chatbots 125

Chatbots Best practices Marketing Management 125

Eptica

JULY 14, 2023

Read the views of AI experts from our parent company Enghouse Interactive in our new blog post. Read the views of AI experts from our parent company Enghouse Interactive in our new blog post.

Chatbots 105

Chatbots Engineering Marketing Customer Service 105

kommunicate

AUGUST 6, 2023

Last Updated on August 6, 2023 Large language models like ChatGPT(OpenAI), Bard(Google), Claude(Anthropic), and LLaMA(Meta) have seen a significant rise in its usage across different industries. One can easily ask these chatbots to write code for a mobile app or help summarise a 1,000 pages book in seconds.

Healthcare 92

Healthcare Chatbots Customer Support 92

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

Eptica

AUGUST 4, 2022

In our latest blog we describe how you can increase your chances of a digital CX success by following a structured process that focuses on four key considerations. Share this page on: Tweet. 6 ways of delivering excellent B2B customer service. But many transformations fail to deliver the benefits they promised.

Best practices 148

Best practices B2B Management Customer Experience 148

Eptica

NOVEMBER 18, 2022

Our latest blog highlights ten important best practice tips to help you successfully implement knowledge management in your contact centre. Share this page on: Tweet. The 6 benefits of chatbots for housing associations. Read the full article on our parent company Enghouse Interactive’s site here.

Management 126

Management Customer Service Best practices Chatbots 126

Eptica

SEPTEMBER 2, 2022

To help we’ve answered key questions that end-users ask in our latest blog. Share this page on: Tweet. You might also be interested in these posts: The 6 benefits of chatbots for housing associations. To help we’ve answered key questions that end-users ask in our latest blog.

Cloud contact 124

Cloud contact Best practices Chatbots Management 124

Eptica

OCTOBER 13, 2023

Our latest blog covers the role of technology in making the agent experience better. Read the full article on our parent company Enghouse Interactive’s blog here. Our latest blog covers the role of technology in making the agent experience better.

Technology 62

Technology Best practices Management Customer Service 62

Eptica

SEPTEMBER 17, 2023

Our latest blog discusses DCE in-depth and how it benefits customers time while increasing efficiency. Our latest blog discusses DCE in-depth and how it benefits customers time while increasing efficiency. Read the full article on our parent company Enghouse Interactive’s site.

Customer Service 62

Customer Service Best practices Technology Management 62

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This blog looks at how CX has evolved , and the priorities for brands looking forward into the new decade. Share this page on: Tweet. Published on: January 09, 2020. Avoid these 5 CX Leadership Traps!

Customer centricity 65

Customer centricity Self service Marketing Customer Experience 65

Eptica

JANUARY 16, 2022

In our latest blog we explore this trend, highlighting some key findings from the ContactBabel UK Customer Experience Decision-Makers’ Guide 2021. Share this page on: Tweet. You might also be interested in these posts: 6 keys to success for outsourced customer service providers.

Analytics 127

Analytics Customer Service Best practices outsourcing 127

Eptica

AUGUST 19, 2022

Our latest blog shares the thoughts of ContactBabel analyst Steve Morrell as he explains why FCR needs a greater focus. Share this page on: Tweet. 6 ways of delivering excellent B2B customer service. However, many contact centres focus more on alternative metrics such as Net Promoter Scores and CSAT.

Best practices 106

Best practices B2B Metrics Management 106

Eptica

JULY 16, 2021

To help organisations make informed choices our latest blog answers six common questions about cloud contact centres – read the full article here on the website of our parent company Enghouse Interactive. Share this page on: Tweet. 6 ways to improve performance in your contact centre team.

Cloud contact 127

Cloud contact Best practices Marketing Management 127

Eptica

MAY 15, 2023

Visit our parent company Enghouse Interactive’s site to find out in our new blog post. Visit our parent company Enghouse Interactive’s site to find out in our new blog post. What are the benefits – and challenges - for customer service?

Customer Service 62

Customer Service Chatbots Marketing Management 62

Comm100

FEBRUARY 15, 2022

In many cases, chatbots can direct customers to FAQ pages, knowledge bases, or other self-service solutions. Self-help customer support solutions can include FAQ pages, knowledge bases, in-depth tutorials, and more. The more technical or complex your products and services are, the more necessary FAQ pages and tutorials are as well.

Customer Service 52

Customer Service Chatbots Self service Transportation 52

Eptica

NOVEMBER 26, 2021

Date: Friday, November 26, 2021 Author: Pauline Ashenden - Demand Generation Manager 6 keys to success for outsourced customer service providers. Share this page on: Tweet. Published on: November 26, 2021. billion between now and 2025. billion between now and 2025. Preparing for future customer service challenges.

outsourcing 121

outsourcing Customer Service Cloud contact Best practices 121

JivoChat

JULY 5, 2023

This happens with every online page on the internet, to enter a page, for example, to read a blog article, you need to have its URL. The URL must contain between 3 to 100 characters; It can’t have space, symbols, or special characters; The URL can be changed up to 5 times within 6 months.

Accountability 75

Accountability Technology 75

Eptica

JULY 7, 2021

Our latest blog looks at the unique needs colleges have around clearing – and how the right cloud-based technology can help them succeed. Share this page on: Tweet. 6 ways to improve performance in your contact centre team. 6 ways to improve performance in your contact centre team.

Best practices 126

Best practices Technology Management Customer Service 126

Eptica

OCTOBER 14, 2022

Our latest blog discusses seven areas to focus on to help reduce call abandonment rates. Share this page on: Tweet. The 6 benefits of chatbots for housing associations. Our latest blog discusses seven areas to focus on to help reduce call abandonment rates.

Abandon rate 71

Abandon rate Best practices Chatbots Management 71

Eptica

SEPTEMBER 7, 2021

Date: Monday, September 6, 2021 Author: Pauline Ashenden - Demand Generation Manager Moving to the cloud – 5 tips for a winning strategy. In our latest blog we explore five considerations to help you get the most of your migration to the cloud while choosing the right solution provider to help you on that journey.

Best practices 106

Best practices Technology Management Customer Service 106

JivoChat

JANUARY 24, 2023

6 Best Online Marketing Courses 1. Workload: 12 hours Certificate: includes a certificate of completion Main topics: Facebook marketing Facebook page Facebook Ads Facebook pixel Types of Facebook Ads Facebook engagement Facebook reporting Social media marketing Access type: full lifetime access 4. Workload: 42.5 Workload: 10.5

Marketing 75

Marketing Engineering Analytics Accountability 75

Eptica

JULY 1, 2022

Date: Friday, July 1, 2022 Author: Pauline Ashenden - Demand Generation Manager 6 ways of delivering excellent B2B customer service. In our new blog we explain the differences between B2B and B2C customer service, and the best practice you need to drive success. Share this page on: Tweet. Published on: July 01, 2022.

B2B 71

B2B B2C Customer Service Best practices 71

Eptica

JULY 29, 2022

Our latest blog explains how businesses in the sector can address key challenges around security, compliance, personalisation and efficiency to digitise and transform customer service. Share this page on: Tweet. 6 ways of delivering excellent B2B customer service.

B2B 77

B2B Marketing Technology Customer Service 77

Eptica

JUNE 25, 2021

Our latest blog outlines the business benefits of focusing on your agents – and explains how technology can help alongside creating the right culture and processes. Share this page on: Tweet. You might also be interested in these posts: 6 ways to improve performance in your contact centre team.

Best practices 99

Best practices Marketing Technology Management 99

JivoChat

JULY 11, 2023

Define the pages you want to create and the type of content you will add. It’s possible to have a website with different sections, like a blog, online store, portfolio, and online scheduling. 6 - Fashion Designer A fashion designer also needs to have a well-constructed portfolio, and this template was made for this.

Construction 75

Construction Personalization Management 75

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. Read on Blog The post The Art of Customization – 6 Top Personalized Service Examples appeared first on Comm100.

Personalization 69

Personalization Chatbots Surveys Engineering 69

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Chatbots 59

Chatbots B2B SaaS B2C 59

Beyond Philosophy

NOVEMBER 16, 2016

Toblerone, a chocolate bar known for its triangular shape and unique packaging, reduced the size of their 170-gram (Almost 6 oz.) Customers voiced their displeasure on their Facebook page and all over social media. candy bar to 150 (5.291). Their 400-gram (14 oz.) candy bar lost 40 grams (1.4 The price, however, remains the same.

Consulting 419

Consulting Consulting Customer centricity Customer emotions 419

Eptica

JULY 8, 2022

Our latest blog explains the essential role of knowledge and highlights key requirements for an effective knowledge management strategy. Share this page on: Tweet. 6 ways of delivering excellent B2B customer service. But at the same time, it is also more difficult to manage in terms of complexity and channel range.

Management 71

Management Best practices B2B Customer Service 71

Eptica

JUNE 18, 2021

Date: Friday, June 18, 2021 Author: Pauline Ashenden - Demand Generation Manager 6 ways to improve performance in your contact centre team. You can access the blog here on our parent company Enghouse Interactive’s site. Share this page on: Tweet. Published on: June 18, 2021.

Best practices 96

Best practices Management Customer Service 96

JivoChat

JULY 12, 2023

It’s crucial to select a template that has all the features you need and a responsive design as well, so your pages will function correctly on desktop computers and mobile devices. It’s possible to have a website with different sections, like a blog, online store, portfolio, and online scheduling.

Customer Support 75

Customer Support Management Customer Service 75

ShepHyken

AUGUST 29, 2022

6 Ways to Keep Your Clients Coming Back by Brooke Bisceglia. While a two or three-page article might not truly be considered definitive on a topic that entire books have been written about, there are plenty of good ideas and reminders. I would expect nothing less from a blog tidied “Tech Funnel.”.

Customer Service 162

Customer Service Customer retention Morale Advertising 162

JivoChat

JUNE 27, 2023

You can build different types of websites, like portfolios, ecommerce, and blogs. Then, the AI website builder takes care of the rest and creates the pages according to your answers. But, the hard work of structuring the pages is made by artificial intelligence considering what’s best for the type of website you wish.

Analytics 75

Analytics Advertising Personalization Self service 75

JivoChat

MAY 25, 2022

Do you know when you enter a page and there is a banner promoting a product, an ebook, or inviting you to check a blog post, you can use that strategy to reach a bigger audience. Business Blog Banner. The Business blog banner has a modern design that matches different types of companies, including startups. Black Friday.

Real estate 75

Real estate Advertising Sales Technology 75

JivoChat

JULY 25, 2023

It checks for plagiarism by scraping the web and looking through billions of web pages and online documents to find if there is any matching content available. Plus, the number of blogs and online magazines already present online are also considered sources. Many websites have pages that are not indexed. Weekly: 4.99

APIs 75

APIs 75