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Guest Blog: The Do’s and Dont’s of Using Chatbots for Customer Service

ShepHyken

But, only 36% can respond that fast. Today’s consumer wants to find a business’s Twitter, Facebook, or Instagram page, type a question and receive a knowledgeable response nearly right away. Link back to the main page within the chat window. Social media is even more demanding on businesses. Make it simplistic!

Chatbots 370
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80 Blog Name Ideas

JivoChat

Are you looking for blog name ideas to start publishing your articles on the internet? How your blog will be called should be aligned with how you want your brand to be perceived. Check out the blog to know more about it: How to Choose a Blog Name. Check out the blog to know more about it: How to Choose a Blog Name.

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Guest Blog: 4 Technology Solutions to Help You Manage Customer Service More Effectively

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. To get a refund, I merely clicked a few buttons, and within 36 hours, the money was credited back to me. Shep Hyken.

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Another Amazing Mistake – Customers Revolt!

Beyond Philosophy

Customers voiced their displeasure on their Facebook page and all over social media. If you just bought a brewed coffee for around $3, you could spend $36 and receive a reward. Toblerone, a chocolate bar known for its triangular shape and unique packaging, reduced the size of their 170-gram (Almost 6 oz.) candy bar to 150 (5.291).

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How to Promote My Online Store: Best Marketing Strategies

JivoChat

It’s related to the practices that you are going to implement on your pages so they will rank better on search engine result pages (SERPs). Google and other search engines will take into consideration several factors to read a page as relevant. Also, add alt text to images, and create a meta description for each page.

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Conversational AI 101 – Know What You Don’t Know

SmartAction

While it is comprehensive at 36 pages, it is comprehensive at a 50,000 ft level as an introduction to the subject on the most important “need-to-know” elements. We put together an eBook as a compilation of that collective knowledge: The Ultimate Guide to AI Self-service without Compromise.

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99.5%+ or Bust: How Uptime Impacts Your Customer Experience

Mindtouch

99.5% uptime = 3 hours 36 minutes a month. Now imagine a page that doesn’t load at all. The post 99.5%+ or Bust: How Uptime Impacts Your Customer Experience appeared first on MindTouch Blog. 99.3% uptime = 5 hours 2 minutes 24 seconds of downtime a month. To offer some perspective, in 2018, MindTouch customers enjoyed 99.8%