ShepHyken

MAY 4, 2018

Moreover, when the prospect clicks on an ad or search engine result, that click had better take the prospect to a relevant page. There is an ad at the top of the page that mentions that product. You click on the ad and are taken to the company’s homepage instead of the page with that product on it.

Customer Experience 201

Customer Experience Advertising Engineering Sales 201

ShepHyken

NOVEMBER 29, 2019

It also enables personalized content delivery through email and landing pages. The post Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience appeared first on Shep Hyken. A poorly planned app could wreck your brand instead of lifting it up. Message bots to enable round-the-clock, multi-purpose customer service.

Technology 332

Technology Customer Experience Complaint resolution Gamification 332

ShepHyken

NOVEMBER 10, 2017

3. Provides a seamless customer on-boarding experience. Businesses can determine how often specific pages are visited, how long visitors stay on them and what sections most interest them. The post Guest Blog: Live Chat Simplifies the Customer Journey appeared first on Shep Hyken. He has an MBA from the University of Pune.

Transportation 185

Transportation Analytics Banking Metrics 185

ShepHyken

NOVEMBER 23, 2018

Element #3: Clear. Do they first need to find a contact page to find your phone number or email address, or do they always have a chat window option available? He and his team share tips about customer service and communication on the Userlike Blog. How well do your customers understand what your support explains to them?

Customer Support 170

Customer Support Customer effort Self service Metrics 170

ShepHyken

APRIL 13, 2018

These reasons are reflected by the CCW Executive Report on Contact Center Priorities for 2018, where increasing the “voice of the customer” strategy is the #3 contact center priority this year. The post Guest Blog: Is Your Contact Center Using the Right Customer Feedback Tool? appeared first on Shep Hyken.

Feedback 206

Feedback Contact Center Journey mapping Surveys 206

GetFeedback

JULY 14, 2018

A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Like/Dislike.

Surveys 74

Surveys Feedback Best practices Metrics 74

ShepHyken

SEPTEMBER 29, 2017

STEP #3: Measure the experience outcomes. For the front line team responsible for producing the experience, it’s necessary for everyone to be on the same page. The post Guest Blog: The Science of Business appeared first on Shep Hyken. With every interaction assigned, the team will be focused on 100% of the customer experience.

Employee engagement 136

Employee engagement Feedback Customer Experience Management 136

OctopusTech

OCTOBER 8, 2019

A well-researched and high-quality blog post would be worthless if no one ever finds it online. So, how can you improve your SEO and optimize your blog posts so that they may rank high on Google and other search engine’s SERP? Well, that is exactly what we are going to learn in this blog post today. Keyword Research.

Best practices 74

Best practices Marketing 74

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

Comm100

SEPTEMBER 19, 2022

For example, you can create a chatbot triggered when a customer leaves a certain page on your website or when they abandon their shopping cart. The post Guest blog: The Top 3 Chatbot Features your Business Needs to Succeed appeared first on Comm100. Customization and personalization.

Chatbots 61

Chatbots Abandon rate CRM Education 61

Comm100

JUNE 15, 2022

For example, you may find that many users are exiting a particular page of your website before clicking the desired call to action or finalizing a transaction. The post Guest blog: The Ultimate Guide to Launching and Branding a Successful Customer Experience Program appeared first on Comm100.

Customer Experience 86

Customer Experience Journey mapping Surveys Feedback 86

Mindtouch

SEPTEMBER 19, 2018

Major updates to the MindTouch blog just hit the airwaves. Our goals with this blog update were simple: Simplify navigation and make it easier to find content. Finding interesting blog content should be easy. To that end, we’ve designed a new post template with narrower page width, refreshed typography, and modern branding.

Real estate 48

Real estate Self service Management 48

Eptica

NOVEMBER 24, 2022

Based on the latest ContactBabel report, our blog explains the key functionality contact centres are rolling out via the cloud, as well as sharing best practice advice for successful cloud deployments. Share this page on: Tweet. 3 key CX gaps between companies and their customers.

Cloud contact 126

Cloud contact Best practices Banking Technology 126

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This blog looks at how CX has evolved , and the priorities for brands looking forward into the new decade. Share this page on: Tweet. Published on: January 09, 2020. Avoid these 5 CX Leadership Traps!

Customer centricity 65

Customer centricity Self service Marketing Customer Experience 65

Comm100

FEBRUARY 15, 2022

In many cases, chatbots can direct customers to FAQ pages, knowledge bases, or other self-service solutions. Self-help customer support solutions can include FAQ pages, knowledge bases, in-depth tutorials, and more. The more technical or complex your products and services are, the more necessary FAQ pages and tutorials are as well.

Customer Service 52

Customer Service Chatbots Self service Transportation 52

Eptica

JUNE 10, 2022

Date: Friday, June 10, 2022 Author: Pauline Ashenden - Demand Generation Manager 3 key CX gaps between companies and their customers. However, research covered in our latest blog identifies three disconnects between companies and their customers when it comes to the customer experience. Share this page on: Tweet.

Banking 120

Banking Self service Marketing Technology 120

Eptica

JUNE 15, 2022

Our blog describes the key factors that are driving digital investment within local government customer service, as well as highlighting some of the challenges. Share this page on: Tweet. You might also be interested in these posts: 3 key CX gaps between companies and their customers.

Technology 126

Technology Government Banking Marketing 126

JivoChat

AUGUST 13, 2023

You can use SITE123 to make an ecommerce, have your personal blog, a digital portfolio, and much more. It isn’t necessary to know how to code or be a professional designer to make the pages. SEO Tools To have high organic traffic on your website pages, it’s fundamental that they are search engine optimized.

Engineering 75

Engineering Accountability Customer Support Marketing 75

Eptica

JULY 16, 2021

To help organisations make informed choices our latest blog answers six common questions about cloud contact centres – read the full article here on the website of our parent company Enghouse Interactive. Share this page on: Tweet. The 3 business benefits of focusing on your agents.

Cloud contact 127

Cloud contact Best practices Marketing Management 127

Eptica

JULY 22, 2022

Our latest blog post discusses how you can make your contact centre greener, through strategies such as switching to the cloud and embracing hybrid working. Share this page on: Tweet. 3 key CX gaps between companies and their customers. Read the full article on our parent company Enghouse Interactive’s site here.

Self service 93

Self service Marketing Technology Management 93

Comm100

DECEMBER 8, 2020

The technical side of chatbot implementation is now easier than ever, no matter what type of landing page builder you used, you can integrate Chatbot programs into your website to guide visitors through the site and toward a purchase. They go to the home page and wander around. Improving Your Customer Support Processes. Free eBook.

Chatbots 53

Chatbots Scripts Sales Personalization 53

JivoChat

JULY 11, 2023

Define the pages you want to create and the type of content you will add. It’s possible to have a website with different sections, like a blog, online store, portfolio, and online scheduling. 3 - Photographer The Photographer template has a minimalist aesthetic, which is perfect for displaying photos and making them stand out.

Construction 75

Construction Personalization Management 75

AWS Machine Learning

DECEMBER 29, 2022

In this blog post, we will show you how to use both of these services together to efficiently perform analysis on massive data sets in the cloud while addressing the challenges mentioned above. In the blog today, we will be executing the following steps: Cloning the sample repository with the required packages. Solution overview.

APIs 108

APIs Engineering Analytics Scripts 108

Eptica

JULY 7, 2021

Our latest blog looks at the unique needs colleges have around clearing – and how the right cloud-based technology can help them succeed. Share this page on: Tweet. You might also be interested in these posts: The 3 business benefits of focusing on your agents. 6 ways to improve performance in your contact centre team.

Best practices 126

Best practices Technology Management Customer Service 126

JivoChat

JULY 5, 2023

This happens with every online page on the internet, to enter a page, for example, to read a blog article, you need to have its URL. The URL must contain between 3 to 100 characters; It can’t have space, symbols, or special characters; The URL can be changed up to 5 times within 6 months.

Accountability 75

Accountability Technology 75

Eptica

MAY 21, 2021

Our latest blog outlines the reasons that agent stress is dramatically increasing – and four areas around wellbeing that contact centres need to focus on moving forward. Share this page on: Tweet. Share this page on: Tweet. 3 areas to focus on to meet changing customer needs.

Marketing 125

Marketing Management Customer Service 125

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Chatbots 59

Chatbots B2B SaaS B2C 59

OctopusTech

DECEMBER 23, 2022

According to the stats by Huckabuy, almost 53% of mobile users will leave your site if it takes more than 3 seconds to load which is why companies struggle in performing SEO tasks to beat their competitors. Handling both on-page and off-page elements. Understand which pages are getting traffic and which not.

Engineering 118

Engineering Analytics Sales Consulting 118

JivoChat

FEBRUARY 9, 2023

You will learn how to rank your affiliate website into the first Google search result pages to generate organic traffic and gain more visibility too. Create an author bio for your web pages. Add important pages like Contact, Terms, and Privacy. Create an affiliate product page. Set up Google Analytics and Search Console.

Marketing 75

Marketing Engineering Sales Analytics 75

Eptica

MARCH 12, 2021

Date: Friday, March 12, 2021 Author: Pauline Ashenden - Demand Generation Manager 3 areas to focus on to meet changing customer needs. Drawing on the latest ContactBabel UK Contact Centre Decision-Makers' Guide, our latest blog explains how to meet changing needs by focusing on technology, skills and processes.

Marketing 120

Marketing Technology Customer Service Management 120

Eptica

JUNE 25, 2021

Date: Friday, June 25, 2021 Author: Pauline Ashenden - Demand Generation Manager The 3 business benefits of focusing on your agents. Our latest blog outlines the business benefits of focusing on your agents – and explains how technology can help alongside creating the right culture and processes. Share this page on: Tweet.

Best practices 99

Best practices Marketing Technology Management 99

JivoChat

JULY 12, 2023

It’s crucial to select a template that has all the features you need and a responsive design as well, so your pages will function correctly on desktop computers and mobile devices. It’s possible to have a website with different sections, like a blog, online store, portfolio, and online scheduling.

Customer Support 75

Customer Support Management Customer Service 75

JivoChat

JUNE 27, 2023

You can build different types of websites, like portfolios, ecommerce, and blogs. Then, the AI website builder takes care of the rest and creates the pages according to your answers. But, the hard work of structuring the pages is made by artificial intelligence considering what’s best for the type of website you wish.

Analytics 75

Analytics Advertising Personalization Self service 75

Whitepages Pro

APRIL 4, 2019

In this three part blog series we will cover why we built it, how we built it, and what value it brings to the market. For more information about Transaction Risk API, visit the product page or request a copy of our Transaction Risk for machine learning user guide. So let’s dive straight into the why.

APIs 45

APIs Scripts Marketing Customer Experience 45

Eptica

NOVEMBER 1, 2020

In our latest blog we look at how breaking down silos and integrating CRM and telephony can deliver benefits in key ways, from greater efficiency and more productive agents to delivering a 360-degree view of the customer. Share this page on: Tweet. 3 customer churn symptoms and cures.

CRM 117

CRM Customer Service Self service Management 117

OctopusTech

MARCH 27, 2024

In this blog we will discuss the top 5 web hosting companies for nonprofits organizations in 2024. Hosting providers that offer optimized performance and page load speeds should also be looked at. Fast page load times to enhance SEO rankings. This guarantees that any hosted website is up and running without any interruptions.

Customer Support 62

Customer Support Management Technology Customer Experience 62

Eptica

SEPTEMBER 23, 2020

In our lat est guest blog CX expert, Martin Hill-Wilson, explains the vital importance of emotion within customer experience. Share this page on: Tweet. Why now is a great time to optimise your customer service – Part 3: Putting the right resources in place. However, emotion is still a neglected area.

Best practices 117

Best practices Customer Experience Customer Service 117