Guest Blog: The Do’s and Dont’s of Using Chatbots for Customer Service
ShepHyken
AUGUST 25, 2017
Today’s consumer wants to find a business’s Twitter, Facebook, or Instagram page, type a question and receive a knowledgeable response nearly right away. 2: Make it as natural as possible. Link back to the main page within the chat window. But, only 36% can respond that fast. Test and test it again!
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