Eptica

MARCH 19, 2021

Date: Friday, March 19, 2021 Author: Guest Author: Dr Nicola J. Published on: March 19, 2021. Millard COVID-19 has changed customer needs and expectations – how can companies ensure they are delivering the right levels of service moving forward? Share this page on: Tweet. Author: Guest Author: Dr Nicola J.

Customer Experience 72

Customer Experience Marketing Customer Service 72

Nicereply

APRIL 6, 2022

In this blog, you’ll learn more about the changes in the industry caused by COVID-19 and how you can manage your team better during quarantine. Avoid complications by hiring a UX web development team to fix your web pages. Consider how COVID-19 has resulted in isolation across the globe. Embracing the New Normal.

Customer Support 98

Customer Support Morale Chatbots Wait times 98

JivoChat

JULY 11, 2023

Define the pages you want to create and the type of content you will add. It’s possible to have a website with different sections, like a blog, online store, portfolio, and online scheduling. You can showcase your projects, create a blog to give tips related to the fashion world and add a contact form too.

Construction 75

Construction Personalization Management 75

Eptica

APRIL 28, 2020

Date: Tuesday, April 28, 2020 Author: Manuela Pifani, CXellence Consulting Turning the COVID-19 crisis into an opportunity. Author: Manuela Pifani, CXellence Consulting This week we’re featuring different perspectives on customer service and customer experience during the current COVID-19 pandemic and beyond.

Best practices 79

Best practices Consulting Consulting Customer centricity 79

ProProfs Blog

JULY 30, 2020

In this blog, let’s discover: . Add a pulse survey at the end of a blog post rather than a generic call to action. If you scroll to the end of this blog, you’ll find an embedded survey example that does just this! Pop-up: This allows you to add the surveys as a pop-up on a particular page. Have any questions?

Surveys 145

Surveys Feedback Marketing Customer Support 145

Beyond Philosophy

MAY 14, 2015

Their Customer Service Success Blog reported some interesting stats to consider about Customer’s self-service options, including: By 2017, Only 1/3 of Customer service interactions will require human assistance. While call center usage is about the same, use of FAQ pages increased from 67% in 2012 to 76% in 2014, according to Forrester.

Self service 402

Self service Best practices Customer Experience Call Center 402

ProProfs Blog

APRIL 30, 2020

As the world gradually adapts to the current COVID-19 pandemic and more and more people move indoors to practice social distancing, businesses, globally, are faced with a dilemma- to either make necessary changes and survive or completely shut down operations. Have a Dedicated COVID-19 Page. This too shall pass!

Entertainment 147

Entertainment Finance Customer Support Government 147

Eptica

DECEMBER 3, 2020

Author: Pauline Ashenden - Demand Generation Manager As contact centres come to terms with the disruption caused by COVID-19, what are the trends to focus on in 2021? Click here to read all about these five in-depth predictions in this post on our parent company Enghouse Interactive’s blog. Share this page on: Tweet.

Analytics 72

Analytics Marketing Technology Management 72

delighted

MAY 15, 2020

In 2020, we immediately think of the healthcare professionals and essential workers who stand on the front line of the COVID-19 pandemic, risking their health every day for those in need of their care. million units of PPE and COVID-19 response items, including approximately: 6.9 You can learn more on their COVID-19 updates page.

Healthcare 75

Healthcare Customer Experience Government Transportation 75

Eptica

SEPTEMBER 10, 2020

19% of UK contact centres revealed that they were looking to update their call recording solutions. In this new blog post, Trevor Davies, Head of Products in R&D, explores some of the key trends and influences from moving to the cloud, to monitoring speech and customer journey analytics, the growing impact of Robotic Process Automation.

Quality management 74

Quality management Analytics Technology Marketing 74

Calabrio

JUNE 29, 2020

In just two months, our focus on nurturing a human-centric workplace faced an entirely new challenge when we pivoted to a 100 percent work-from-home model due to COVID-19. . I ha ve title d this blog post “ Lucky Seven” but it is of course not luck that has us gaining this recognition for the seventh year running.

Best practices 105

Best practices Employee engagement Consulting Consulting 105

Fonolo

MAY 10, 2023

Our conferences and events page offers a comprehensive listing – and in this blog, we’ll take a closer look at three noteworthy events happening in 2023. Call Center and Customer Service Conferences If you’re wondering what contact center or customer service industry conferences to attend in 2023, we’ve got you covered!

Contact Center 87

Contact Center Healthcare Call Center Technology 87

JivoChat

MARCH 8, 2022

It enables you to use a pre-made design and customize your web pages from it, usually through a drag-and-drop editor where you can insert text, images, videos, other graphic elements, and resize and position them as you wish. . As you move your mouse or fingers, the information appears, making the pages seem more dynamic. Hostgator.

SaaS 75

SaaS Engineering Construction Finance 75

TMP Direct

SEPTEMBER 16, 2021

It’s no secret that the Covid-19 pandemic has been detrimental to the economy’s health. After all, the homepage is probably the most visited page. A headline with a strong call to action at the very top of the page is a good place to start. We’re facing the worst economic recession since the Great Depression.

B2B 96

B2B B2C Chatbots Advertising 96

Certified Languages International

MARCH 16, 2020

In late February at a press briefing, officials from the Centers for Disease Control and Prevention (CDC) addressed concerns and answered questions about novel coronavirus (or COVID-19). The university has a dedicated web page to alert students about the virus. They’ll be updating this page as information flows in.

Healthcare 116

Healthcare Education Personalization 116

JivoChat

MAY 24, 2023

It significantly impacts getting a high number of accesses to your pages, increasing the average time spent on your website, and providing good user experience. There is no need to have coding or design experience to enjoy those templates, and you can use a page editor with drag-and-drop functionality to customize the pages as you wish.

Real estate 75

Real estate SaaS Sales Technology 75

delighted

MAY 15, 2020

In 2020, we immediately think of the healthcare professionals and essential workers who stand on the front line of the COVID-19 pandemic, risking their health every day for those in need of their care. million units of PPE and COVID-19 response items, including approximately: 6.9 You can learn more on their COVID-19 updates page.

Healthcare 54

Healthcare Customer Experience Government Transportation 54

Nicereply

APRIL 6, 2022

In this blog, you’ll learn more about the changes in the industry caused by COVID-19 and how you can manage your team better during quarantine. Avoid complications by hiring a UX web development team to fix your web pages. Consider how COVID-19 has resulted in isolation across the globe. Embracing the New Normal.

Customer Support 52

Customer Support Morale Chatbots Wait times 52

Eptica

APRIL 30, 2020

Date: Thursday, April 30, 2020 Author: Pauline Ashenden - Demand Generation Manager Caring for your customers during COVID-19. This is the second in our series of blogs on COVID-19 and customer service - read the thoughts of CX expert Manuela Pifani in the first blog on turning the crisis into a positive opportunity here.

Self service 74

Self service Best practices Morale Banking 74

Fonolo

OCTOBER 18, 2017

A top mission of the Fonolo blog has always been to help you stay informed with the fast-moving contact center industry. Methodology: This 113 page reports pulls data from multiple recent ContactBabel surveys, including the Contact Center Decision Maker’s Guide , which was included in last month’s list of Reports Worth Your Time.

Call Center 117

Call Center Journey mapping Self service Interactive Voice Response 117

bold360 Blog

MARCH 25, 2020

As we respond to the COVID-19 (coronavirus) pandemic we are shifting our behaviors and adapting to a new way of life that affects how we work, shop, eat, interact with one another and more. Even worse, searching through a static FAQ page by guessing keywords the answer could potentially be listed under.

Scripts 76

Scripts Technology Management Best practices 76

Eptica

APRIL 15, 2020

Date: Wednesday, April 15, 2020 Author: Taoufik Massoussi - Product Manager & Head of AI The importance of listening to customers during COVID-19. Author: Taoufik Massoussi - Product Manager & Head of AI We are clearly going through an unprecedented time of change due to the COVID-19 pandemic, which is disrupting all of our lives.

Surveys 95

Surveys Best practices Analytics Feedback 95

Mindtouch

APRIL 5, 2019

We’re so pleased to announce the MindTouch Spring ‘19 launch. The theme of the Spring ‘19 launch is twofold: content creation and identity and access management (IAM). Read the Spring '19 Product Launch Press Release. The post Introducing the MindTouch Spring ’19 Product Launch appeared first on MindTouch Blog.

Best practices 48

Best practices Personalization Management 48

JivoChat

OCTOBER 26, 2021

Browse their templates, edit your mobile view and optimize your page for search engines. You can create virtually any type of page with Wix, from blogs to eCommerce websites, it’s definitely worth checking their templates out. This template has a responsive design and so it adapts to any screen size. Pendent Store.

Sales 52

Sales Automotive Engineering Education 52

Jon Arnold

JULY 18, 2019

If you’re attending Voice Summit 19 next week in Newark, it’s time for a shout-out for my executive panel session. Also, tomorrow, look for a Q&A interview from me here on the VOICE Summit blog page. Finally if you haven’t registered yet, you can save 15% using this link and my promo code, JA309.

Enterprise 56

Enterprise Contact Center 56

Certified Languages International

OCTOBER 5, 2020

More than 6 months into the COVID-19 pandemic, this election is like no other, with new concerns about safety and accessibility. Election Assistance Commission (EAC) ’s Language Access page is an excellent one to bookmark. The upcoming 2020 presidential election is on a lot of people’s minds.

Best practices 97

Best practices Education Personalization 97

aircall

MARCH 10, 2021

Paris, March 8, 2021 – Within the global context of economic hardship brought on by the COVID-19 pandemic, Aircall has recently announced that it is preparing to recruit 260 new positions. The COVID-19 crisis and lockdowns have accelerated the evolution of Aircall’s recruitment practices.

Marketing 48

Marketing Technology Management 48

Expivia

OCTOBER 9, 2020

We might, however, use your anonymous inquiries on the podcast, blog, or LinkedIn. What are some of the ways that you are hiring/recruiting during Covid-19? You should post on your business page that you are hiring, but don’t waste a bunch of money on just boosting a post. What social platforms are the best for this?

Call Center 98

Call Center Analytics Morale Personalization 98

Creative Virtual

DECEMBER 10, 2020

Around this time every December, I put cursor to page and fingers to keyboard to take a look back over the last 12 months and reflect on some of the highlights of the year for Creative Virtual. This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

bold360 Blog

AUGUST 31, 2020

FAQ widgets: These work like a dynamic search bar, but appear as a widget that floats or is fixed to any page where your customers might need help, such as your product pages. For example, online retailer Filters Fast saw a rapid upsurge in demand for its air and water filters as the COVID-19 pandemic evolved.

Self service 52

Self service Chatbots Agent Empowerment Morale 52

Eptica

JUNE 16, 2020

Author: Tom Walmsley - Business Development Manager As with the rest of the business world, customer service departments have been transformed by the COVID-19 outbreak. Share this page on: Tweet. Published on: June 17, 2020. 3 ways to create a consistent, omnichannel experience (and why it matters).

Best practices 63

Best practices Technology Management Marketing 63

JivoChat

OCTOBER 19, 2021

Add social proof to your key web pages. It’s important that you provide this social proof on the most important pages of your website. For instance, you could create dedicated sections on your homepage and service pages. Some companies also create a specific web page to host all of their positive reviews. .

Education 52

Education Consulting Consulting Customer Service 52

CallSource Insights

MARCH 31, 2020

Here are some talk tracks for home services companies to help guide your call handlers’ during the COVID-19 outbreak. In these difficult times during the COVID-19 outbreak, essential businesses such as home service companies have a lot of changes to deal with in day-to-day operations. If No: Skip to “Explain Your Process”.

Coaching 52

Coaching Upselling Management Technology 52

Aspect

JULY 15, 2020

Contact centers, like most business, have had to find solutions to provide their essential service from somewhere other than densely populated offices where COVID – 19 might spread. Most states are allowing agents to come back to work, but a resurgence in COVID -19 cases might force a return to work-from-home.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

JivoChat

MAY 10, 2023

If so, it’s interesting to build a portfolio page where your potential clients can see your previous work, and then order what they want. It’s interesting to have a website of your own because it gives you more flexibility to choose your business model, and set up every page as you wish.

Analytics 75

Analytics Sales Accountability Marketing 75

Totango

APRIL 24, 2020

Prior to COVID-19, Zoom had already scaled its digital engagement model to support over 32,000 accounts per CS person. The Totango SuccessBLOC Marketplace optimizes your customer journey by providing pre-built best practices, toolkits, and templates such as the COVID-19 Customer Engagement Toolkit that you can tap into today to get started.

Best practices 62

Best practices Enterprise Personalization Accountability 62

ClientSuccess

APRIL 1, 2020

For those of us keeping up with the recent news cycle, the questions surrounding COVID-19 and the impact this crisis will have on the economy keep coming. For SaaS organizations, there are a few things to consider when thinking about the lasting repercussions of COVID-19. Take the current COVID-19 crisis, for example.

SaaS 52

SaaS Accountability Sales Technology 52