ShepHyken

SEPTEMBER 28, 2018

Without a workforce that is highly engaged with their work, organizations have little hope for retaining talent, delivering on necessary outcomes or sustainably growing the business. A significant shift has taken place among employers over the last several years, with many recognizing the benefits of having a geographically diverse workforce.

Employee engagement 265

Employee engagement Education Analytics Technology 265

aircall

MAY 17, 2021

The failure to overcome digital transformation challenges will have a strong impact on the future of work. The failure to overcome digital transformation challenges will have a strong impact on the future of work. Don’t despair if you haven’t made enough progress in digital transformation.

Transportation 71

Transportation Entertainment voip Construction 71

Pipkins

MARCH 29, 2018

Over the years we sometimes have potential customers remark that they could probably build their own workforce management software with a series of Excel spreadsheets or Google Sheets. Others talk about hiring a few coders to write their own software. Nine times out of 10 the answer is “not so good.”

Management 40

Management Contact Center Enterprise Customer Experience 40

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? How do you navigate the sea of data to extract actionable insights and make informed decisions that propel your contact center forward?

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59