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At Least Grumpy Old Guys Know What Great Customer Service Is

Steve DiGioia

During our young adult years, we’re still concerned about “fitting in” and finding our place in “work world” – which is either far different from or eerily similar to “school world”. We need to make our mark on the world – in whatever form that may be and not join the crowd. You know it did…). Am I right?

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5 Things You Should Do Today to Manage Uncertainty in Business

Beyond Philosophy

We want to make a good decision but worry about how terrible the consequences will be if we make a bad one. I remember the speaker said that businesses want certainty, to be able to predict how much inventory they should produce and how many people they need and so on. He says you have to control the “controllable.” (Now,

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Follow These Incredibly Useful Tips Proven to Build a Successful Career

Beyond Philosophy

He appealed to me on a recent podcast to help him refine and focus his advice. I am sharing it here, too, since many of you probably have the same question. You have likely worked some in the world and, in doing so, have determined there are some things you want to do and some things you don’t.

Sales 195
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Keep Moving Forward Through These Difficult Times

Steve DiGioia

It seems like the logical thing to do. I realize the world doesn’t need more stories from me when they’re more focused on the virus. Politicians bicker about what’s the best course of action and how much financial support to give each American. Will we ever care about customer service the same way again?

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Is The Move to Self-Service Better For Your Organization Or The Customer?

Beyond Philosophy

However, it might surprise you to learn your Customers want self-service—and the reasons why might surprise you even more. We discussed them on a recent podcast: 72% of Gen-Z prefer self-checkout options over cashiers in grocery stores. 68% of shoppers want virtual try on tools for clothes and makeup.

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How to Empower Women in Tech

Totango

Did you know that while women make up more than 50 percent of the U.S. workforce, less than one in five employees in the tech industry are women? I think it’s really important to support more women in tech and leadership roles and I think the number one thing we need to do first is to actually show that it’s possible.”.

Education 100
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The Surprising Affect Your Experience Has on Price Imaging

Beyond Philosophy

Customers have an idea of whether you are a low- or high-priced store almost before they ever interact with you. There are many reasons for it, and you are responsible for a lot of them. Finally, we discuss that once you have a Price Image, what you can do with it from a Customer Experience standpoint.