Momentum Telecom

OCTOBER 23, 2023

SD-WAN solutions , cloud platforms, and IoT are the three key technologies that are making digital transformation work. This blog discusses SD-WAN, and how SD-WAN deployment improves everything from application performance to internet traffic optimization for each branch office of a multi-location business. Find out in this free guide.

Technology 52

Technology Enterprise Accountability Management 52

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. However, not all contact centers are created equal.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. However, not all contact centers are created equal.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

JustCall

AUGUST 12, 2022

Contact Center as a Service (CCaaS) and Communications Platform as a Service (CPaas) are innovations that have arisen over the past two decades. You have probably gone through “aaS” abbreviations while diving into the cloud-based solution framework. Let’s dig deep into CPaaS and CCaaS in this blog.

APIs 52

APIs Contact center software Contact Center Enterprise 52

JustCall

APRIL 24, 2023

If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023. For example, if you require exhaustive international calling, the chosen software should have a provision for budgeted international minutes or free minutes.

voip 52

voip CRM Enterprise Call Center 52

Fonolo

FEBRUARY 19, 2019

It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000 th blog post! From the very beginning, we knew we didn’t want the blog to just be a tool for self-promotion. Too many company blogs are filled with recycled press releases and thinly-veiled cheer-leading. Call Center Metrics.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62

JustCall

SEPTEMBER 16, 2020

In this blog, we will discuss business phone system costs and the factors affecting the price. You could opt for VoIP/cloud phone systems, PBX phone systems, or key systems, and so on. For instance, a cloud phone system is a great choice for remote teams. Call forwarding. International calling. Call recording.

Interactive Voice Response 59

Interactive Voice Response voip Analytics Call Logging 59

NICE inContact

MARCH 21, 2018

This is part three of a four part series about Cloud Native vs Cloud Hosted. In part one of this blog series, we looked at the basic differences between cloud native and cloud hosted models and in part two on some of the pros and cons of the two models as it relates to IT leaders. You can now achieve that.

Contact Center 57

Contact Center Customer Experience Finance Scripts 57

NICE inContact

SEPTEMBER 17, 2019

Have you ever heard the saying “the devil I know vs. the devil I don’t” as it relates to making a change to something new? I hear that saying all the time when talking with people about why they are stuck on an outdated call center software platform. It’s time to step into the 21 st century with your contact center platform.

Call Center 55

Call Center Contact Center Cloud contact call center software 55

NICE inContact

AUGUST 20, 2019

This is also true for call center systems. How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more? How does all this impact your call center? Modernizing your contact center software may seem like a big job.

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

This is also true for call center systems. How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more? How does all this impact your call center? Modernizing your contact center software may seem like a big job.

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

Totango

AUGUST 21, 2020

Question: How did Totango help with this cloud transformation and how many Totango users do you have? Shelby Czarnota: Through Totango, we are putting the customer at the center, enabling Aaccount collaboration and transparency supporting our Customer First mindset. SC: Totango is very easy to use and is cloud-based.

Upselling 115

Upselling Accountability Metrics SaaS 115

Monet Software

JANUARY 31, 2019

While many seem to agree we are in the midst of a sea change in how customers will choose to engage with companies, there is little agreement on how quickly we’ll reach the point where today’s contact centers will no longer resemble the next iteration. The cloud keeps growing. Why is the cloud the right choice? Merging channels.

Customer Service 48

Customer Service First call resolution Self service Contact Center 48

JustCall

JUNE 21, 2021

Every thriving business needs a multi line phone system to handle increased call volumes. Being able to cater to multiple calls at a time, is an important aspect of business phone continuity. A multi line phone system can serve more than one call at a time and comes with various other important functionalities.

voip 52

voip Interactive Voice Response CRM Call Center 52

8x8

OCTOBER 17, 2018

Take a moment for a quick assessment: Is your phone service in the cloud? Is your meetings/ video conferencing app in the cloud? Is your team messaging app in the cloud? Is your contact center phone service in the cloud? Let’s call him Mike (the most common name of Fortune 500 CIOs). No problem.

Contact Center 73

Contact Center Abandon rate Coaching Analytics 73

aircall

NOVEMBER 18, 2016

Most people would be hard-pressed to pinpoint the difference between a contact center vs. call center. Contact centers are a relatively new solution. They don’t have the negative reputation from which call centers often suffer. Contact center vs. call center: what is a contact center?

Call Center 88

Call Center Contact Center virtual call center Telemarketing 88

Hodusoft

NOVEMBER 2, 2023

In this blog post, we will discuss how multi-tenant PBX are useful for UCaaS service providers. So, without further ado let’s dive right into the blog post and know more about UCaaS and multi-tenant PBX in detail. A PBX system serves as the core for managing and routing voice calls within an organization. What is UCaaS?

Interactive Voice Response 52

Interactive Voice Response Best practices Feedback CRM 52

NICE inContact

OCTOBER 29, 2018

What does this have to do with contact centers? Most IT systems have a lifespan of about seven years and call center systems are no different. Contact Center software and hardware is replaced every couple of years because it either wears out or because it no longer provides needed functionality.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48

JustCall

MAY 28, 2020

The COVID-19 scare has shut down almost all on-premise call centers. Most call center agents who work from home now, have been relying on wired desk phones and complex storage equipment. A virtual call center driven by a cloud phone system turns out to be a great solution here.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

aircall

NOVEMBER 18, 2016

Most people would be hard-pressed to pinpoint the difference between a contact center vs. call center. Contact centers are a relatively new solution. They don’t have the negative reputation from which call centers often suffer. Contact center vs. call center: what is a contact center?

Call Center 72

Call Center Contact Center virtual call center Telemarketing 72