Lumoa

APRIL 18, 2023

Enter Natural Language Processing (NLP). NLP has made feedback analytics way more accessible. As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Think about it.

Analytics 83

Analytics Customer Experience Management Surveys 83

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Healthcare and life sciences.

Scripts 72

Scripts Metrics APIs Healthcare 72

AWS Machine Learning

SEPTEMBER 19, 2023

For unstructured data, the agent uses AWS Lambda functions with AI services such as Amazon Textract for document analysis, Amazon Transcribe for speech recognition, Amazon Comprehend for NLP, and Amazon Kendra for intelligent search. Once identified, the platform runs the code that is linked to the previously identified tool.

Marketing 102

Marketing APIs Engineering Analytics 102

Uniphore

SEPTEMBER 9, 2021

With natural language processing (NLP), machines understand and gain meaning from human language. NLP handles simple conversational tasks by transforming freeform text into a standardized structure, which enables it to power AI tools like chatbots. Natural language understanding (NLU) is a subset of NLP. Healthcare.

Real estate 40

Real estate Interactive Voice Response Healthcare Chatbots 40

bold360 Blog

AUGUST 31, 2020

Let’s look at a few of the most commonly deployed CSS tools: Conversational AI chatbots: Modern chatbots interact with customers in conversational ways, understanding their questions and offering the right responses or content resources in natural language (the underlying technology is called Natural Language Processing or “NLP” ).

Self service 52

Self service Chatbots Agent Empowerment Morale 52

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. We’ve seen big tech like Apple, Amazon and Microsoft enter the healthcare market , even becoming worthy competitors to major healthcare players. Ah, 2022, a new year. Not so fast. However, in artificial intelligence (AI), the feeling is anything but cautious.

Healthcare 52

Healthcare Banking Enterprise Automotive 52

AWS Machine Learning

APRIL 18, 2023

This blog post summarizes how the Amazon Machine Learning Solution Lab (MLSL) partnered with RallyPoint to drive a 35% improvement in personalized career recommendations and a 66x increase in coverage, amongst other improvements for RallyPoint members from the current rule-based implementation. This was stored in S3.

Personalization 72

Personalization Metrics Healthcare Automotive 72

TechSee

JUNE 25, 2019

Artificial intelligence (AI) – the science that deals with the creation of human-like learning and reasoning capabilities – has been catapulted into the spotlight in recent years. It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers.

Technology 122

Technology Customer Service Gamification Contact Center 122

Etech GS

JULY 31, 2019

This kind of processing is also called speech analysis or natural language processing (NLP). Businesses from healthcare to banking to manufacturing are finding uses for the big data collected through their call centers. Call centers generate data like no other department within a company. How Can Companies Use All This Data?

Big data 40

Big data Call Center Analytics Healthcare 40

SmartAction

APRIL 15, 2019

This is the first of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Gartner predicts that customers soon will prefer using speech-driven interfaces to other forms of self-service when given a choice. What are the top reasons customers are calling our organization?

Self service 59

Self service Virtual Agent Interactive Voice Response Best practices 59

OctopusTech

JANUARY 20, 2024

We will explore the introduction, capabilities, and wide range of uses of chatbots in this blog, as well as the important topic that frequently comes to mind: their development costs. They use natural language processing (NLP) and machine learning to understand user inputs and provide relevant responses.

Chatbots 62

Chatbots Healthcare Finance APIs 62

AWS Machine Learning

JANUARY 26, 2024

Understanding and addressing LLM vulnerabilities, threats, and risks during the design and architecture phases helps teams focus on maximizing the economic and productivity benefits generative AI can bring. We then discuss how building on a secure foundation is essential for generative AI.

Best practices 123

Best practices Government Engineering Accountability 123

AWS Machine Learning

MARCH 15, 2024

This is a guest blog post written by Nitin Kumar, a Lead Data Scientist at T and T Consulting Services, Inc. In this post, we discuss the value and potential impact of federated learning in the healthcare field. In Dr. Werner Vogels’s own words at AWS re:Invent 2023 , “every second that a person has a stroke counts.”

Healthcare 99

Healthcare Government Best practices Engineering 99

SmartKarrot

FEBRUARY 22, 2022

As smart technologies continue to evolve, industries such as healthcare, finance, construction, education, retail, etc., Augmented Analytics uses a combination of NLP ( natural language processing ) and ML ( machine learning ) to automate the generation of meaningful insights. are taking advantage of modern solutions.

Analytics 10

Analytics Multichannel Construction Technology 10

AWS Machine Learning

MARCH 4, 2024

However, when employing the use of traditional natural language processing (NLP) models, they found that these solutions struggled to fully understand the nuanced feedback found in open-ended survey responses. Traditional NLP methods will identify topics as “hardships,” “disappointed,” “kind staff,” and “get through tough times.”

Feedback 103

Feedback APIs Engineering Surveys 103

SmartKarrot

MAY 11, 2023

That’s why in this blog post, we’ll dive into the differences between conversation intelligence and conversational intelligence, shedding light on their different uses and applications. Using their business’s conversation intelligence platform, the company experienced a 10% increase in inbound sales calls as well.

Real estate 10

Real estate Chatbots APIs Analytics 10

AWS Machine Learning

SEPTEMBER 14, 2023

Internal question and answer forums can help users get highly specific answers but also require longer wait times. In the case of company-specific internal FAQs, long wait times result in lower employee productivity. Question and answer forums are difficult to scale as they rely on manually written answers.

APIs 95

APIs Healthcare Scripts Engineering 95

AWS Machine Learning

JANUARY 24, 2024

This is particularly important for organizations operating in heavily regulated industries, such as financial services and healthcare and life sciences. Additionally, enterprises must ensure data security when handling proprietary and sensitive data, such as personal data or intellectual property.

Enterprise 127

Enterprise APIs Advertising Technology 127

AWS Machine Learning

JANUARY 25, 2023

In November 2022, we announced that AWS customers can generate images from text with Stable Diffusion models in Amazon SageMaker JumpStart. Today, we announce a new feature that lets you upscale images (resize images without losing quality) with Stable Diffusion models in JumpStart.

APIs 73

APIs Scripts Real estate Entertainment 73

REVE Chat Blog

DECEMBER 5, 2019

Artificial intelligence (AI) has brought a transformational wave in the past few years. It has immersed itself as a go-to technology for every industry you can imagine. 47% of digitally mature organizations say they have a defined AI strategy. Real life chatbot examples to implement your bot strategy .

Chatbots 70

Chatbots Real estate Healthcare Banking 70

AWS Machine Learning

AUGUST 15, 2022

Organizations across industries such as healthcare, finance and lending, legal, retail, and manufacturing often have to deal with a lot of documents in their day-to-day business processes. There is limited automation available today to process and extract information from these documents. In part 2 , we discuss the remaining workflow phases.

APIs 71

APIs Banking Finance Analytics 71

AWS Machine Learning

MAY 3, 2023

LLMs have limitations around the maximum word count for the input prompt, therefore choosing the right passages among thousands or millions of documents in the enterprise, has a direct impact on the LLM’s accuracy. This is where the highly accurate, machine learning (ML)-powered intelligent search in Amazon Kendra plays an important role.

Enterprise 68

Enterprise APIs Chatbots Government 68

Balto

JANUARY 22, 2024

This blog aims to uncover the numerous use cases of generative AI in the modern contact center. The advancements in Generative Artificial Intelligence (Generative AI) have dominated the headlines and social media discussions throughout 2023, and for good reason. What Is Generative AI?

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

Creative Virtual

APRIL 18, 2023

In healthcare it is used in radiology results analysis and robotic assisted surgery, in banking it is the core of fraud detection, and in retail and e-commerce it is the behind personalisation, integral to effective inventory management and powers customer service chatbots. Almost overnight, the world became obsessively captivated by AI.

Government 52

Government Morale Transportation Technology 52

AWS Machine Learning

MARCH 1, 2023

This blog post details the implementation of generative AI-assisted fashion online styling using text prompts. This blog post details the implementation of generative AI-assisted fashion online styling using text prompts. The industry is in a constant state of change, with new styles and trends appearing frequently.

Scripts 81

Scripts Engineering Entertainment Personalization 81

AWS Machine Learning

FEBRUARY 20, 2023

In November 2022, we announced that AWS customers can generate images from text with Stable Diffusion models in Amazon SageMaker JumpStart. Stable Diffusion is a deep learning model that allows you to generate realistic, high-quality images and stunning art in just a few seconds. Finally, the de-noised output is decoded into the pixel space.

Scripts 79

Scripts APIs Entertainment Construction 79

AWS Machine Learning

DECEMBER 6, 2023

Extractive summarization Extractive summarization is a technique used in NLP and text analysis to create a summary by extracting key sentences. Summarization is the technique of condensing sizable information into a compact and meaningful form, and stands as a cornerstone of efficient communication in our information-rich age.

Engineering 97

Engineering Healthcare Finance Big data 97

AWS Machine Learning

JANUARY 17, 2024

As a publicly available model, Llama 2 is designed for many NLP tasks such as text classification, sentiment analysis, language translation, language modeling, text generation, and dialogue systems. Llama 2 is an auto-regressive generative text language model that uses an optimized transformer architecture.

Engineering 103

Engineering Enterprise Healthcare Advertising 103

AWS Machine Learning

JUNE 5, 2023

BloomZ is a general-purpose natural language processing (NLP) model. This post is co-written with Philipp Schmid from Hugging Face. We have all heard about the progress being made in the field of large language models (LLMs) and the ever-growing number of problem sets where LLMs are providing valuable insights.

Scripts 79

Scripts Engineering Healthcare Accountability 79