CCNG

JULY 10, 2020

And right now that’s been really helpful as there’s plenty of bad news and hard decisions in our lives. As we navigate through our new challenges we are also learning about great acts of humanity, community, creativity, and leadership. I’ve always been a glass-half-full guy. Inspires us. Motivates us.

CCNG 195

CCNG Contact Center Customer Care Customer Service 195

ShepHyken

NOVEMBER 19, 2021

That’s great news! This is how you provide immediate value to your new customer. . Not that blog you’ve sent every new customer the last two years, send an insightful report they’d only get by signing up for email. . Send next-level content. Appeal to something greater. Over-communicate after the purchase.

Marketing 201

Marketing Metrics Customer Service Customer Experience 201

Beyond Philosophy

MARCH 27, 2017

Last month, a former Uber engineer published a blog post saying discrimination and sexual harassment was largely ignored by Uber management and human resources personnel. Turns out, other employees have similar stories. I’ve always enjoyed taking Uber, but the news stories give me second thoughts. Register here.

Airlines 337

Airlines Consulting Consulting Engineering 337

CSM Magazine

DECEMBER 10, 2019

By using social networks and blogging, you can increase your customer base and make new business connections. Social media is gaining more popularity and new users every day. So if you see a social network and blogging as a source of growing your target audience and sales, these tips are for you. Guest Blogging Promotion.

Advertising 52

Advertising Entertainment B2B Analytics 52

Beyond Philosophy

SEPTEMBER 2, 2021

Alternatively, you could tell the person all the things they will lose (e.g., Consider the news. Most news channels and newspapers present bad news. News organizations are also trying to get a response out of people. The tool grades your headline in all these areas. It’s not going to seem like news.

Banking 195

Banking Personalization Consulting Consulting 195

Beyond Philosophy

MARCH 21, 2024

After all, it also happens to them. Will the customer be more upset with the whole story? However, their emotional reaction to more bad news does not mean that withholding information is the right thing to do. The Service Recovery Paradox occurs when a service failure improves customer relationships.

Telecommunications 195

Telecommunications Engineering Education Management 195

Aspect

DECEMBER 10, 2020

Tech-savvy people and marketers alike will claim they saw this coming all along; but the truth is that, in most cases, even industries and organizations that were trending ahead of the curve were still unprepared for the jump to the multichannel hyperspace that happened in the Q2 of 2020. That’s the bad news. Now the good news.

Multichannel 147

Multichannel Call Center Self service Marketing 147

Dialer 360

MARCH 20, 2020

Call center blogs and magazines contain highly useful information. In fact, industry top brands can help you get the right knowledge through their blogs and magazines. Best Call Center Blogs And Magazines. Above all, the information about the latest technology, including cost-effective solutions. 1 The Call Center School.

Call Center 36

Call Center Contact Center voip Consulting 36

Steve DiGioia

NOVEMBER 11, 2019

We all know that without proper training, few employees are prepared to serve their customers in any meaningful way. Food, service, and ambiance are all top-notch. and he ensures that all will be fixed by the end of the day. The ending wraps up the story and packages it into memory, for good or for ill.

Best practices 231

Best practices Management Customer Service 231

ShepHyken

NOVEMBER 7, 2016

(Sharpen) We’ve all dealt with an angry customer…You know – the one who is ready to fight before you even say hello. The bad news is that there will always be angry customers, the good news is there are some effective strategies you can use to calm them down. Good tips and tactics to turn an angry customer’s rant into a rave.

Customer advocacy 310

Customer advocacy Customer Service Marketing Management 310

Beyond Philosophy

JUNE 15, 2017

Unfortunately, none of this is good news for your Customer Experience. Gallup reported last year that the Millennials, of all the working generations, are the least engaged at work. Moreover, Gallup said 60% of Millennials are open to a new job opportunity. and Canadian workforce. So, What Makes a Happy Millennial?

Employee engagement 364

Employee engagement Consulting Consulting Customer Experience 364

CX Accelerator

SEPTEMBER 24, 2019

We’ve all been there. It’s your first day on a new job and you’re trying to figure out how things work. You’re learning how to work in a new environment, and trying to battle the exhaustion that comes with that while remembering everyone’s names and figuring out what your priorities should be.

Customer centricity 208

Customer centricity Education Government Personalization 208

COPC

DECEMBER 31, 2015

We are excited to announce our new blog and hope that you will come back often to learn about the latest news, information, and industry trends affecting the customer experience and your customer contact operations. events, training, and customer success stories. All of us at COPC Inc.

Consulting 40

Consulting Consulting Customer Experience 40

CX Accelerator

SEPTEMBER 24, 2019

We’ve all been there. It’s your first day on a new job and you’re trying to figure out how things work. You’re learning how to work in a new environment, and trying to battle the exhaustion that comes with that while remembering everyone’s names and figuring out what your priorities should be.

Customer centricity 182

Customer centricity Education Government Personalization 182

SmartAction

FEBRUARY 22, 2024

Here’s where the story gets interesting. It’s a stark reminder that not all solutions (chatbots or AI-driven voice) are created equal. Because at the end of the day, it’s not just about solving problems—it’s about ensuring that every customer journey is seamless, engaging, and, above all, human.

Chatbots 88

Chatbots Airlines Self service Technology 88

Beyond Philosophy

APRIL 18, 2017

The real news is that a whopping 58 percent ultimately decided to buy from someone else. She says that for the past 30 years, her mother has bought all of her cosmetics at the local department store’s Clinique counter. If you enjoyed reading this blog, you might also like these: The Happiest Way to Spend Your Money in 2017.

Sales 310

Sales Consulting Consulting Customer emotions 310

Beyond Philosophy

MARCH 5, 2015

There have been many great stories in the past couple of months about airlines doing what was right by their Customers. We can all learn a little about Customer centricity when we look at these examples from three major carriers in the US. Frontier Airlines Pilot Feeds His Passengers While Stranded on Runway.

Airlines 330

Airlines Transportation Customer centricity Employee engagement 330

Beyond Philosophy

AUGUST 9, 2017

Also, per CBS News , one in five Starbuck transactions is cashless, too, with customers opting instead for the coffee chain’s mobile wallet. After all, having what you want faster, particularly food (even if it is healthy) would seem to be a great thing. Per the CBS New story, at least in the U.S., What do you think?

Banking 0

Banking Coaching Surveys Employee engagement 0

Beyond Philosophy

MAY 16, 2016

Because what we think makes us happy isn’t what does it all, and by our thinking this way, we make achieving happiness impossible. Lutz shared a story about how she too was abandoned early in her career by a coworker. The bad news is that there is plenty to be unhappy about if you look for it. It is our right to be happy.

Consulting 0

Consulting Consulting Sales Personalization 0

Russel Lolacher

JUNE 29, 2021

Everyone uses social media every day; it’s how we connect with people all over the world in a simple and fast way.” TranBC – provides education and context around the work the ministry does and why we do it to foster trust and accessibility with the public (on Facebook, Instagram, Twitter, TranBC blog, Flickr, Youtube).

Education 98

Education Government Metrics Customer Care 98

Russel Lolacher

SEPTEMBER 3, 2020

Video, graphics, podcasting, blogs, news releases… all don’t just drop out of the sky. Now keep in mind, not all new pieces of content are needed or possible. To give this story a longer and varied life, this video can be transformed into far more pieces of content with much less additional effort.

Transportation 123

Transportation Education Scripts Engineering 123

Beyond Philosophy

MAY 31, 2019

Episodic memory is a bunch of individual bits of data that are all tied together in a network like a fishing net. It helps if you picture the data points as being the knots in the net and then the network between them is all of the rope strands connecting the knots. It is like a fishing net. To listen in , please click here.

Scripts 382

Scripts Customer Experience Consulting Consulting 382

ShepHyken

SEPTEMBER 26, 2016

It’s more important than ever to manage all of these channels with a consistent CX. Federal News Radio) As agencies begin to pay greater attention to customer service, more organizations are developing customer experience “journey maps” to help them better understand and respond to their constituents.

Journey mapping 301

Journey mapping Customer Service Contact Center Airlines 301

Beyond Philosophy

JUNE 30, 2015

What happens at art auctions can give us all some insight on what’s going on with our Customers, too—although I’d wager few of us are working in the $180 million range! When I was listening to this story on the news, the reporter mentioned an auctioneer’s trick is to nod at the bidders in the room when it is their “turn” to bid.

Benchmark 307

Benchmark Customer centricity Marketing Customer Experience 307

CX Accelerator

JUNE 27, 2018

Customer Experience (CX) is all about creating positive perceptions. People with unimaginable pain enter these doors every day, and yet most will exit with new hope and authentic smiles. This post will explore the innovative principles of CX design used by Vanderbilt from which we can all benefit! Back To CX Accelerator Blog

Journey mapping 140

Journey mapping Customer Experience Personalization Management 140

TechSee

AUGUST 14, 2023

As the Senior Editor for CX Today , he works with a small team of journalists to create cutting-edge features and cover the latest industry news from the fast-paced CX world. She has a strong record of delivering results across all aspects of an organization, leading to sustained growth and profitability. Follow on LinkedIn

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Beyond Philosophy

JANUARY 5, 2023

However, in the context of leading a team that needs to put the customer at the center of everything they do, I have a story that explains how they are. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! None of us are as clever as all of us. Usually, not much.

Call Center 195

Call Center Customer centricity Consulting Consulting 195

aircall

JANUARY 11, 2023

The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets across the U.S. . By putting their stories in front of our uniquely engaged audience, we help them hire otherwise hard-to-reach tech professionals.

Enterprise 62

Enterprise Marketing Technology 62

Beyond Philosophy

MARCH 25, 2019

We had people in to train us all on how to make this decision using this matrix, which was what to look for in a CRM system and how to “score” the presentation for the data we collected on it. However, the irrational side kicks in and mucks it all up. These irrational perceptions influence our buying decisions all the time.

B2B 332

B2B CRM B2C Education 332

Creative Virtual

OCTOBER 18, 2022

Now in its seventh season, this podcast is hosted by Bradley Metrock, CEO of Project Voice and covers some of the hottest conversational AI news stories of the week. Bradley led us in a discussion of these four news stories: Siri, Alexa and Google Home make children rude, anti-social: study (NY Post).

Technology 52

Technology Personalization 52

Nicereply

APRIL 29, 2021

She joins us today to share her story on how to protect against burnout. Rarely do customers contact us to share good news or say thank you. Jenny tells us her personal story when she discovered the impact this had on her at work and how you can apply her learnings to you and your teams. Customer-facing roles are tough.

Personalization 59

Personalization Customer Experience Management Education 59

Beyond Philosophy

FEBRUARY 1, 2021

Because Gen Z and millennials now outnumber all other generations globally! This is all good, but we at Beyond Philosophy, know that there is a big difference between what customers say they want and what they do. The good news is, that now it’s actually a good time to showcase your values, purpose, and integrity.

Marketing 369

Marketing Consulting Consulting Construction 369

Beyond Philosophy

OCTOBER 18, 2019

Now this story is excellent news for Delta because I didn’t even consider flying any other way to D.C. However, it was terrible news to me because I missed out on a better flight option through a competitive airline. In this two-system science of thinking, the Intuitive System is “the news.”

Airlines 225

Airlines Consulting Consulting Benchmark 225

Beyond Philosophy

AUGUST 19, 2021

For example, when you read a news story about something that happens, you feel like it will happen again or happen to you. However, the net knots represent all the other connected memories, and they are right there at the surface, too. We hope you decide to listen to one (or all) of these, maybe even subscribe.

Customer Experience 259

Customer Experience Construction Consulting Consulting 259

Cisco - Contact Center

FEBRUARY 1, 2021

All New Webex Contact Center. This all-new Webex Contact Center delivers the future of customer experience, bringing together all the tools your agents need to ensure every interaction differentiates your brand. A complete collaboration suite to engage your entire team in servicing customers. Learn More.

Contact Center 104

Contact Center Transportation Customer Experience Wireless 104

Lumoa

APRIL 21, 2022

That’s all very nice and as CEO that’s what you’ll be expected to say, and what you’ll want your people to hear. Don’t be daft Just crank the crankshaft Managing all kinds of issues for things broken elsewhere Is it really surprising I don’t have any hair!! Silly me I’m just a lowly cost centre!!! You have to remember this phrase.

Customer Support 83

Customer Support Banking First call resolution Self service 83

Beyond Philosophy

NOVEMBER 8, 2019

You turn on the news, and the newscaster says, “There’s a lack of confidence in the stock market,” which we know means that the market is about to drop. On the other hand, things could not be going well at all, but we feel great, so it stabilizes the economy. . This story is an excellent example of reacting to change.

Consulting 294

Consulting Consulting Marketing Customer Experience 294