AWS Machine Learning

JANUARY 12, 2023

Enterprises that operate globally are experiencing challenges sourcing customer support professionals with multi-lingual experience. Service Cloud by Salesforce is one of the world’s most popular and highly rated customer service software solutions. This component lets the customer toggle between languages.

Customer Support 77

Customer Support APIs Scripts Enterprise 77

NICE inContact

OCTOBER 28, 2016

For the 2 nd year in a row, inContact was positioned as a Leader in Gartner’s annual Contact Center as a Service (CCaaS) Magic Quadrant. amassed a large installed base of both large and small customers. amassed a large installed base of both large and small customers. Shift from reactive to proactive customer service.

Contact Center 65

Contact Center Multichannel Contact center software Cloud contact 65

Creative Virtual

OCTOBER 8, 2019

I started building virtual agents and chatbots for customer service more than 12 years ago. I talked about some of the changes in my Meet the Team interview a couple of years ago, but the industry has continued to evolved since then. Simple chatbot implementations are no longer enough to meet customer expectations.

Chatbots 40

Chatbots Virtual Agent Customer Service Self service 40

Avaya

JUNE 14, 2016

My first exposure to self-service IVR application development was back in the early 1990s. It’s still not perfect, and I find myself having to opt out and wait for a human agent more often than I care to. Mostly checking Facebook, responding to emails, and playing solitaire on my phone. That’s a lot of wasted time.

Interactive Voice Response 40

Interactive Voice Response Self service Contact Center Sales 40