mobile-apps-and-sms-are-paying-off-in-the-contact-center Blog Related Topics 
NICE inContact
APRIL 29, 2019
Mobile apps received the highest average Net Promoter Score ® at 25 globally, jumping even higher for U.S. As consumers become increasingly dependent on their mobile phones for all types of interactions, businesses need to be able to support this growing and important medium – ensuring customers can reach them when and how they prefer.
JustCall
FEBRUARY 13, 2023
We’ve included a checklist in this blog (and have covered various details) to help you lay the groundwork for your cloud phone system setup. VoIP phone systems hosted on the cloud in a data center are known as cloud-based phone systems. Looking to install a business phone system and level up your communication infra?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JustCall
APRIL 5, 2023
Plus, this is all for the RingCentral MVP plan, but if you are looking to set up a holistic Contact Center using RingCentral, then it will send you on a wild goose chase. Companies know that robust VoIP services are essential. There are so many options out there. How do you choose the best one? Let’s start with JustCall pricing.
NICE inContact
JANUARY 31, 2019
I could take you through a litany of common contact center terms and definitions … but why? In fact, I’ve included a link to an unbiased market source at the end of this blog. Cloud Contact Center – Cloud computing… applied to the contact center. XaaS allows you to buy via a consumption model.
aircall
APRIL 7, 2021
SMS business text messaging was a little slower to catch on than texting for personal use. Fortunately for businesses, technology has advanced to a degree that SMS text messaging for business is now a valuable tool. What Is SMS Business Text Messaging? MMS is similar to SMS, in that it powers messages between devices.
GetFeedback
MAY 9, 2018
Today, customer service goes beyond the call center. Online customers are shopping on their mobiles more than ever. In fact, it’s estimated that by the end of 2018, mobile purchases will represent 27% of all e-commerce purchases. With mobile purchases on the rise, excellent mobile customer service is becoming more important.
Nicereply
JUNE 18, 2020
Any investment in customer retention programs pays off in the form of higher revenue and reduced customer acquisition costs. Customer retention is the act of keeping customers engaged, creating customer advocates, and reducing churn before it happens. Imagine you never acquired another customer. What is customer retention?
Expert insights. Personalized for you.
59 
Let's personalize your content