Mattress Firm’s Contact Center Rises and Shines – Improving QA Scores and Average Handle Time
NICE inContact
OCTOBER 17, 2018
Mattress Firm has carved out a unique—and healthy—niche in the $29 billion bedding industry. The company offers a variety of mattresses and related products at competitive prices, and customers obviously approve: They’ve propelled Mattress Firm to over $3.8 As the leading specialty bedding retailer In the U.S.,
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