Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. Intelligent live chat communication Live chat is more than just a convenient and fast communication channel for customers; it’s a goldmine for personalization.

Personalization 69

Personalization Chatbots Surveys Engineering 69

ProProfs Blog

DECEMBER 17, 2020

Ever wondered how challenging it must be for your operators to handle multiple chats at the same time? What if they make a mistake while managing multiple chats or one of their responses prompts the visitor to leave the website before getting a solution? Why Handling Multiple Chats is a Challenge.

Wait times 141

Wait times Management Customer Support Customer Service 141

ShepHyken

NOVEMBER 11, 2022

He shares how companies can use QR codes to improve customer service and experience. We have all encountered QR codes at some point in our lives, and their popularity has only grown throughout the coronavirus outbreak. For instance, QR codes can effectively be implemented in customer service.

Customer Service 161

Customer Service Feedback Advertising Customer Experience 161

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? With the right mix of automation, communication, and personalization, any agent can provide customers with an outstanding experience.

Best practices 97

Best practices Customer Service Abandon rate Benchmark 97

ProProfs Blog

DECEMBER 16, 2020

To make instant help possible, you’ll need live chat software to manage support during the holidays on your website besides offering phone and email platforms. But simply adding live chat to your website won’t be enough. How Can Live Chat Help During the Holidays? Let’s get started.

Management 147

Management Chatbots Sales Upselling 147

TeamSupport

JANUARY 22, 2024

In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. By automating routine tasks, businesses can significantly reduce response times, leading to a more satisfying customer experience. What is Automation?

Customer Service 59

Customer Service B2B Service level Personalization 59

Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. So let’s jump straight in to our first chatbot example. While these queries can easily lead to agent burnout, they also use up valuable agent time.

Chatbots 81

Chatbots Customer Service Self service Agent burnout 81

ProProfs Blog

JUNE 26, 2020

That means being consistent at learning and acquiring knowledge can help you shape a customer’s journey better. An agent can be a part of the support or sales team who receives service tickets and is responsible for resolving customer requests quickly. They are responsible for setting the workflow for the sales or support team.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog. It was just great.

Chatbots 59

Chatbots B2B SaaS B2C 59

ProProfs Blog

MARCH 26, 2020

Thanks to live chat, the ‘call on hold’ mode during a support request doesn’t daunt anymore. The customers prefer and are looking for an immediate response to their questions. That’s exactly why you have a technology like live chat in place. Problems Operators Can Encounter When Managing Multiple Customers.

Upselling 134

Upselling Customer Support CRM Management 134

Comm100

FEBRUARY 15, 2022

Let’s break down how you can do just that now. Uber is one easy example. Other examples include media streaming websites like Netflix, grocery delivery companies such as Instacart, and more. Your enterprise can also jump into the on-demand economic philosophy by adjusting its customer service practices.

Customer Service 52

Customer Service Chatbots Self service Transportation 52

BlueOcean

OCTOBER 4, 2023

But what mix of live agents versus AI is best for your business? We would wager, that even with the evolution of AI, brands serving consumers in the Americas will continue to benefit from providing support in French, Spanish, and, for some organizations, Portuguese through a live agent model.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

ProProfs Blog

APRIL 9, 2019

However, connecting with customers in real-time can be a challenge through existing communication media such as emails and phone calls. That’s where live chat software comes to your rescue. What is Live Chat Software? Key Features of Live Chat Software. Proactive Chat Support. Chat Routing.

Sales 114

Sales Analytics Feedback Customer Support 114

Nicereply

MAY 29, 2023

Boost customer satisfaction with our 42 expert-crafted live chat scripts. Given the choice, your customers would choose your live chat option 100% of the time. But research shows that 41% of people prefer live chat as a support channel. Live chat support is just so convenient for customers.

Scripts 52

Scripts Customer Service Feedback Personalization 52

Comm100

AUGUST 10, 2022

You might already know that you can automate a high portion of common support questions with chatbot software , but it can do so much more. In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. Take Thompson Rivers University as a great chatbot example.

Chatbots 82

Chatbots Customer Service Wait times Sales 82

Comm100

MARCH 14, 2022

For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Live chat for government helps to alleviate these concerns.

Government 81

Government Wait times Surveys Accountability 81

SmartAction

JUNE 27, 2023

By deploying virtual agents, you can reduce the need for a large workforce to handle routine inquiries. These AI-powered systems engage customers in natural language conversations, providing accurate and autonomous responses. With conversational AI, you can maintain a personalized touch while improving response times and accuracy.

Contact Center 80

Contact Center Virtual Agent Agent burnout Self service 80

Nicereply

SEPTEMBER 28, 2021

However, it can be hard to know what works best when digging through the various options in the market. The quicker you can implement it, the faster your agents can be up and running, giving your customers the support they request. You can get started with HubSpot Service Hub for free. The amount of alternatives is huge.

Customer Service 98

Customer Service call center software Surveys Analytics 98

Quiq

JULY 22, 2022

Are you using live chat at every touchpoint? Many businesses see live chat, also known as web chat, as just another tool for your customer support center. But live chat is so much more than that. Let’s take a look at how you can use live chat at every stage of the customer journey.

Chatbots 85

Chatbots Journey mapping Customer retention Advertising 85

ProProfs Blog

MARCH 18, 2019

In case of W1, you check out their contact us page, email them a query and wait for a response. But, on the other hand, you see that W2 has a chat feature that helps you resolve your query instantly. Not only that, you can also keep track of operator performance. Chat Greeting. Chat Routing. Chat Customization.

Analytics 130

Analytics Wait times Customer Support Sales 130

AWS Machine Learning

AUGUST 30, 2023

Our latest QnABot releases, v5.4.0+, can now use an LLM to disambiguate customer questions by taking conversational context into account, dynamically generating answers from relevant FAQs or Amazon Kendra search results and document passages. Generated answers can be modified to create the best experience for the intended channel.

Self service 103

Self service APIs Transportation Contact Center 103

ProProfs Blog

FEBRUARY 21, 2020

I love using live chat because it’s simple, easy, and helps me get a solution instantly. Well, from what I’ve seen and heard from other business owners – yes, live chat definitely brings a lot of value addition as a support tool. Plus, you can skip those long calls too. Skipping Peak Chat Times.

CRM 165

CRM Personalization Customer Support Feedback 165

Comm100

DECEMBER 8, 2020

Today we’re rounding up some of the most amazing ways in which chatbots can improve your customer satisfaction and take your business to the next level. And that is how they can best be described. You can have them handle your instant messaging needs or integrate them into your apps. Free Live Chat Software for Unlimited Agents.

Chatbots 53

Chatbots Scripts Sales Personalization 53

Totango

FEBRUARY 2, 2021

While a customer success plan can be deployed manually, you can increase your plan’s efficiency and effectiveness by selecting the right customer success software. Customer success software provides a digital interface that you and your customers can use to easily align, document, and track success goals and progress.

Benchmark 127

Benchmark Chatbots Accountability Enterprise 127

ProProfs Blog

APRIL 28, 2020

Revisit Previous Chat Transcripts. First Response Time (FRT). In this section, we aim to expand on the SMART acronym and suggest ideas on what goals you can set under each of them. But to do this, you can set different knowledge base articles that relate to a specific page. Consider Operator Challenges. Measurable.

Customer Service 140

Customer Service Metrics Education Customer effort 140

Nicereply

AUGUST 3, 2022

Since consumers can get anything online, online customer service is more important than ever. How can you improve your business’s online customer service? You can get the answers to these questions by speaking with your customer service representatives. Offer Live Chat Support. Let’s get to the point.

Customer Service 59

Customer Service Self service Wireless Metrics 59

Nicereply

DECEMBER 14, 2022

Yes, the power of artificial intelligence influences many fields of our lives, not only the customer service world. In today’s episode, we’ll look at our most useful pieces focused on AI , chatbots , and automation written on Nicereply’s blog to date. What can AI do? But let’s start with basic definitions. What is AI good for?

Chatbots 52

Chatbots Customer effort Customer Support Customer Service 52

ProProfs Blog

DECEMBER 14, 2018

“My metric for success can be summed up in one phrase: earn customers for life.” – Mary Barra, Chair and CEO, General Motors. With access to timely customer feedback, however, you can make sure your business is always oriented towards your long-term destination. Take Elon Musk for example. 1 Social listening.

Feedback 145

Feedback Surveys Analytics Customer Support 145

CSM Magazine

DECEMBER 20, 2022

In this blog post, we’ll explore what we can learn from the online gambling industry about customer service and how it can be applied to other businesses. There are several key lessons that we can learn from the online gambling industry about customer service, but one of the most important is consistency.

Customer Service 72

Customer Service Accountability Chatbots Customer retention 72

Comm100

MAY 31, 2023

This blog will explore five marketing strategies to increase enrollment that are cost-effective, proven, and easy to adopt. When a student is choosing which school to attend, family members can wield a significant influence in the decision-making process. This first-hand, in-person experience can really help to create connections.

Marketing 69

Marketing Education Advertising Finance 69

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. You can find her on LinkedIn. Customers can also get instant responses to urgent queries 24/7 which contributes to a better customer experience. Luckily, social media can work in your favor. What are Chatbots and Why Are They So Relevant Today?

Chatbots 52

Chatbots Finance Marketing Surveys 52

Comm100

NOVEMBER 15, 2022

They demand speed, convenience, personalization and so much more – all of which the traditional channels, and particularly telephone, can no longer provide alone. In contrast, organizations that use a range of channels give their customers the choice to connect in a way that best suits them, whether that be email, live chat, or social media.

contact center solutions 52

contact center solutions Chatbots Contact Center Wait times 52

JivoChat

AUGUST 13, 2023

You can use SITE123 to make an ecommerce, have your personal blog, a digital portfolio, and much more. Different from many others that provide the same service, it doesn’t have a drag-and-drop editor where you can personalize the website, but it offers page options that are created according to the options you select.

Engineering 75

Engineering Accountability Customer Support Marketing 75

Comm100

AUGUST 8, 2022

As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space. For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands.

Chatbots 77

Chatbots Customer Service Wait times Banking 77

GetFeedback

FEBRUARY 14, 2019

It’s one of the main reasons why live chat customer service is in such high demand. Implementing a live chat feature is not easy, but definitely feasible. The real hard part is measuring your live chat’s success. How can you tell if it’s working? 4 metrics to gauge live chat performance .

Metrics 74

Metrics Customer effort Surveys Wait times 74

Comm100

FEBRUARY 1, 2022

However, with pent-up demand and anticipated surge in international enrollment in 2022 following the end of pandemic restrictions, schools need to get prepared so they can connect, engage, and attract international students. . With a knowledge base integrated, for example, agents can quickly find resolutions to student queries.

Chatbots 76

Chatbots Education Wait times Personalization 76

GetFeedback

JANUARY 7, 2019

Live chat customer service has become an expectation to the modern customer—more than half of all customers prefer chatting with someone in real time via chat rather than picking up their phone. As a result, live chat is expected to grow by as much as 87% in the next 12-18 months.

Customer Service 90

Customer Service Surveys Feedback Personalization 90