Beyond Philosophy

MARCH 7, 2019

I am routinely gobsmacked by the number of organizations that don’t measure customer emotions. To measure something like customer emotions in your Customer Experience, you need the proper tools. We talked about measurement tools in a recent podcast , and how you can employ them in your Customer Experience.

Customer emotions 306

Customer emotions Surveys Consulting Consulting 306

Toister Performance Solutions

OCTOBER 29, 2020

And while my focus is on customer service training, these skills are universal. You'll also find some some additional resources, including links to some of my LinkedIn Learning courses, that can help you fill any gaps. The great thing is your subscription gets you access to the entire library, not just my courses.

Customer Service 64

Customer Service Contact Center Sales Personalization 64

CrazyCall

SEPTEMBER 4, 2018

Brian Halligan is the founder and CEO of HubSpot, which is an inbound marketing and sales software used by more than 40.000 customers worldwide. With over 1700+ employees so far, Hubspot, as a leading CRM, marketing, sales and customer experience platform brought in $114.6 Personal blog. million in total revenue in Q1 2018.

Sales 129

Sales SaaS CRM B2B 129

InGenius

APRIL 20, 2018

For all you customer success managers out there, you may have seen our own Jorie Basque featured recently as a mentor on CSM from the Trenches , a community launched by ClientSuccess. CSM from the Trenches is a community where CSMs can learn from one another and it provides content on what it's really like to be on the CSM frontline.

Management 63

Management Customer advocacy Best practices Personalization 63

Toister Performance Solutions

JUNE 20, 2017

Note: Lessons from The Overlook is a monthly update on lessons learned from owning a vacation rental property in the Southern California mountain town of Idyllwild. It's a hands-on opportunity to apply some of the techniques I advise my clients to use. Monthly revenue is down 50 percent from our peak month.

Advertising 48

Advertising Employee engagement Consulting Consulting 48

Horizon CX

NOVEMBER 7, 2019

A few years back when I started taking drum lessons, my instructor gave me some sage advice about my performing. The advice he offered was ‘just because you can, doesn’t mean you should’ which came from a common English saying, meaning that there are some things that you should not do, even if you are able to do them.

Best practices 45

Best practices Customer Experience Customer Service Personalization 45

ClientSuccess

APRIL 4, 2018

For those just joining our blog series CSM from the Trenches, welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. Each day we learn from the trenches what it takes to make clients happy and successful.

Management 40

Management Customer advocacy Best practices SaaS 40

ClientSuccess

JULY 16, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Each day we learn from the trenches what it takes to make clients happy and successful. Let’s get started with this week’s post!

Sales 41

Sales Upselling SaaS Best practices 41

ChurnZero

JUNE 28, 2019

4 Customer Success Lessons That You Can Learn From Playing Tetris. While Guitar Hero was a part of my life growing up – though I never really nailed those solos – my video game consoles have mostly gone unused. These days, we’re never far away from a quick game. Surprisingly, quite a bit!

B2B 49

B2B B2C Entertainment Customer advocacy 49

Toister Performance Solutions

AUGUST 7, 2018

My first full-length training video, Customer Service Foundations, launched on Lynda.com in 2014 and has garnered more than 2.4 Many of the revisions I made came directly from level one feedback. Here's what I did and how you can apply the same lessons to your next training project. million views.

Feedback 48

Feedback Scripts Surveys Education 48

CrazyCall

NOVEMBER 22, 2018

In this respect we’ve decided to launch our blog series putting together the interviews with top sales experts that are actually making an impact and willing to share their knowledge. I share everything about my life very publicly because I think this provides a context. Some of my favourites were XLights.com. Not really.

Sales 61

Sales SaaS Coaching Outbound sales 61

Branch Mesenger

MARCH 20, 2018

We were joined by a very special guest, bestselling author and expert on all things customer service -- Shep Hyken. Shep joined us to talk about some of the following topics and trends that are shaping the world of customer service: The state of customer service in 2018. That would be Shep Hyken.

Customer Service 48

Customer Service Airlines Technology Upselling 48

PeopleMetrics

JANUARY 28, 2021

3 Business Lessons from Customer Experience Entrepreneur Sean McDade PhD. It's been my greatest privilege. Next to having children, this is my the greatest honor of my life is to work with you and serve you as clients and help you. Ripal Patel: Hi, my name is Ripal Patel. PeopleMetrics Turns 20!

Feedback 62

Feedback Surveys Customer Experience Analytics 62

Branch Mesenger

MAY 29, 2018

The lessons we learned as children resonate deeply. Jeanne Bliss, author of "Would You Do That To Your Mother" joined us to explain how these important maternal lessons can help positively shape your customer service and empower frontline employees. Every part of my body is about customer experience.

Chief Customer Officer 67

Chief Customer Officer Personalization Customer Service Call Center 67

Toister Performance Solutions

SEPTEMBER 17, 2019

Advertising disclosure: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Your boss tells you to organize customer service training for your team. Why should you trust me?

Customer Service 60

Customer Service Advertising Consulting Consulting 60

ijgolding

JUNE 25, 2018

Since I published my new book at the end of April , I have intentionally held off adding to my social media content. In fact this post will be the first in June 2018! During my six years as an independent customer experience specialist, I have become a customer of almost every car hire company on the planet.

Enterprise 77

Enterprise Customer centricity Accountability Customer Experience 77

Teresa Allen

JUNE 1, 2017

​Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked to individual customer service encounters! As a consumer, how can you take advantage of this customer focus? Know your rights. see point 2) 2.

Customer Service 62

Customer Service Airlines Complaint resolution Entertainment 62

Teresa Allen

JUNE 1, 2017

​Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked to individual customer service encounters! As a consumer, how can you take advantage of this customer focus? Know your rights. see point 2) 2.

Customer Service 67

Customer Service Airlines Complaint resolution Entertainment 67

Teresa Allen

JUNE 1, 2017

​Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked to individual customer service encounters! As a consumer, how can you take advantage of this customer focus? Know your rights. see point 2) 2.

Customer Service 48

Customer Service Airlines Complaint resolution Entertainment 48