ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

Feedback 236

Feedback Surveys Technical Support Personalization 236

ShepHyken

NOVEMBER 23, 2018

This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad? To be good, a customer support interaction needs to be…. Element #1: Fast. Element #3: Clear.

Customer Support 169

Customer Support Customer effort Self service Metrics 169

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. Step by Step How to Start a Travel Blog How to start a travel blog is simpler than you might believe. Will you make videos for your blog too?

Engineering 75

Engineering Analytics Best practices Customer Support 75

Beyond Philosophy

MARCH 28, 2024

Listen to the podcast: “Colin, could you tell me the one thing that we need to do to improve our Customer Experience ?” There is no silver bullet solution for improving Customer Experience. For example, I would like to pick up my guitar and play the solo from the Eagles’ song “Hotel California.” What’s the silver bullet there?

CRM 195

CRM Sales Customer Experience Management 195

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ShepHyken

NOVEMBER 19, 2021

He shares his quick tips for keeping your customers informed through email and SMS to level up their buying experience. . But while you’re fulfilling orders, it’s imperative that you keep your customers in the loop on channels like email and SMS. This is how you provide immediate value to your new customer. .

Marketing 205

Marketing Metrics Customer Service Customer Experience 205

ShepHyken

NOVEMBER 13, 2020

He writes about what specifically makes feedback effective in helping you improve your customer service. So, before we delve into the main topic, first let’s have a look at what makes feedback effective and how it ties into a solid customer experience strategy. In our case, we’ll be looking at feedback from customers.

Feedback 315

Feedback Customer Experience Surveys Construction 315

Toister Performance Solutions

DECEMBER 2, 2021

We walked in the store and Sally quickly zeroed in on a pair of shoes she liked. They really stand out." Their enthusiasm made it far easier to connect with customers and assist them. You might not work for an iconic brand like Dr. Martens , but you can still turn your employees into brand evangelists.

Customer advocacy 124

Customer advocacy Finance Customer centricity Sales 124

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). If you’re reading this blog post, you are probably one of them.

Feedback 83

Feedback Consulting Consulting Enterprise 83

CSM Magazine

AUGUST 24, 2021

For example, did you know that brands with a blog generate 67% more leads than those without one? First, before we get into the digital marketing strategies you should have, it’s a good idea to make sure you’re getting the most out of your current leads. The other thing you can do is interact directly with customers.

Marketing 105

Marketing Engineering Sales 105

Comm100

DECEMBER 8, 2020

Chatbots were designed to streamline customer interaction. They save you time and money on customer services, while also improving your customer satisfaction levels. Today we’re rounding up some of the most amazing ways in which chatbots can improve your customer satisfaction and take your business to the next level.

Chatbots 53

Chatbots Scripts Sales Personalization 53

Lumoa

JANUARY 8, 2024

AI tools are changing the way we analyze customer feedback. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. There’s an avalanche of text data out there. So, you’re eyeing growth and a healthy ROI for your business, right?

Feedback 157

Feedback Analytics Multichannel Surveys 157

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Toister Performance Solutions

MARCH 2, 2023

This blog is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. Top three ways to prevent agent burnout Having a customer-focused organization is table stakes. Is burnout gripping your contact center?

Contact Center 101

Contact Center Agent burnout Surveys Accountability 101

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. The subject of the post was supposed to be about customer service. What came to my mind was that customers behave like kids sometimes. You know, they don’t like hearing the word “no,” they scream and shout, sometimes they make scenes.

Inbound sales 66

Inbound sales Marketing Personalization Customer Service 66

customer sure

NOVEMBER 11, 2014

In the last few weeks you might have noticed that we’ve changed course on our blog strategy. Because it turned out that targeting keywords and increasing frequency was too blunt an instrument, however authoritative the material. People whose businesses are thriving on great customer service. Customer satisfaction.

Feedback 91

Feedback Metrics Customer centricity Customer Service 91

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. .

APIs 118

APIs Enterprise Analytics Technology 118

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. You can find her on LinkedIn.

Chatbots 52

Chatbots Finance Marketing Surveys 52

Nicereply

APRIL 27, 2022

To understand CXM and its importance, brands must first absorb the impact good (or bad) customer experience has on their customers and reputation. What is customer experience management (CXM)? Customer Experience is how a customer feels about your brand. 1 Fosters loyalty in customers and increases user retention.

Customer Experience 104

Customer Experience Management Feedback Surveys 104

VirtualPBX

JANUARY 23, 2024

Guest Blog If you deal with large volumes of data – like call centers tend to – you may find yourself a target of cyber criminals and your cybersecurity may be at risk. When you have a large number of staff, the possibility that one of them might turn out to be the weakest point can be significant.

Call Center 98

Call Center Engineering Education Best practices 98

Method:CRM

MAY 23, 2023

When you send a generic invoice with nothing on it but the total amount due, you miss out on your full revenue potential. On the other hand, personalizing your invoices is an effective way to stand out from the competition and improve your overall customer experience. Showcase your branding. Image credit: Intuit QuickBooks 2.

Personalization 97

Personalization Revenue potential Engineering Sales 97

JivoChat

JANUARY 15, 2023

An effective lead nurturing strategy will help you turn more of your leads into paying customers. In this article, I’ll show you six lead generation best practices that you can implement to help your business turn more leads into happy customers. 1 points for telling your team the product is out of their budget. +5

Best practices 75

Best practices B2B Sales Multichannel 75

Customer Service Life

APRIL 12, 2023

Image by Gerd Altmann from Pixabay One of my favorite things about writing and speaking about customer experience, customer service, and contact centers is the opportunity to connect with others in the industry and talk about topics that are near and dear to my heart. In retrospect, this was a wonderful CX lesson.

Customer Service 78

Customer Service Contact Center Customer Experience Metrics 78

Customer Service Life

DECEMBER 20, 2023

Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. Company leadership felt like there was almost always an opportunity to solve a problem for a customer and it just required the right amount of creativity. Think about it.

Upselling 83

Upselling Contact Center Engineering Banking 83

VirtualPBX

MAY 17, 2023

Customer support plays a vital role in maintaining a positive brand image and ensuring customer satisfaction. In today’s fast-paced world, businesses are increasingly turning to automated solutions to streamline their support processes. Scalability : As businesses grow, managing customer inquiries can become challenging.

Customer Support 98

Customer Support Best practices CRM Consulting 98

Nicereply

APRIL 13, 2022

Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. It’s time for AI to continue evolving and boosting the customer service experience. Talk about savings – this AI frees support agents time to do more meaningful customer service tasks.

Customer Service 119

Customer Service Chatbots Self service Healthcare 119

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience.

Analytics 83

Analytics Feedback Metrics Surveys 83

aircall

OCTOBER 17, 2022

Marketers can use it to figure out how to enable the reps better, understand the most common objection raised, and figure out ways to proactively address it on the website. It also might come down to updating your pitch, making tweaks to your email communications, or taking a closer look at your buyer’s journey. .

Sales 117

Sales Gamification Metrics Accountability 117

Customer Service Life

JUNE 8, 2020

The CX Question of the Day ( #CXQOTD ) for June 4 was, “Is surveying customers absolutely necessary?” ” You can click here to check out my answer to that question, hear the thoughts of others, and weigh in with your own. Customers don’t need more surveys. 100% of customers don’t respond to surveys.

Surveys 114

Surveys Contact Center Feedback Analytics 114

ProProfs Blog

NOVEMBER 9, 2021

Have you ever heard, “Customer Satisfaction isn’t necessary for a business success?”. Because without satisfying the customer’s needs, you cannot offer them a delightful experience, which inevitably results in customer churn and poor revenue generation. What is Customer Satisfaction? Probably not! Did you know?

Surveys 146

Surveys Feedback Metrics Customer retention 146

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.

outsourcing 71

outsourcing Customer Care Best practices Management 71

Toister Performance Solutions

SEPTEMBER 10, 2020

Email remains a strong customer service channel despite its age. You quickly type out your message, send it, and then go on with your day until you get a response. Email is good for companies, too. Unfortunately, many companies still struggle to get email right. percent failed to use the customer's name.

Advertising 93

Advertising Customer Service Personalization 93

JivoChat

OCTOBER 16, 2022

Writing attractive email subject lines for sales can be the factor that makes someone open your email or not. People receive thousands of emails per day, when they access their email box, how are they going to decide what to read, aside from the critical emails like from work and school? . Keep It Short.

Sales 75

Sales Personalization B2B outsourcing 75

Totango

MARCH 25, 2022

Your team sets out to map a new customer success workflow or process, but each person has a different way of doing it. You may prefer using sticky notes, while another team member likes slide decks and yet another prefers digital mapping tools. Does this sound familiar to you? Enter Canvas. What is Canvas?

Customer Experience 96

Customer Experience Journey mapping Finance Best practices 96

Nicereply

SEPTEMBER 25, 2023

Craft a perfect NPS email with our step-by-step guide. “Mastering NPS emails opens the door to understanding your customers’ experiences.” ” Are you looking to measure customer satisfaction and guide your brand’s success? Email subject line best practices, along with examples.

Surveys 52

Surveys Feedback Best practices Personalization 52

Fonolo

JULY 5, 2023

Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Lumoa

JANUARY 15, 2024

When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? If there is no one to answer their questions, there’s a good chance they’ll walk out of the store. It connects the customer with agents who can handle their queries (or connect them with someone who can).

Customer Experience 83

Customer Experience Chatbots Best practices Metrics 83