industry-leaders-agree-support-is-a-revenue-generator-not-a-cost-center Blog Related Topics 
Balto
AUGUST 3, 2022
As the global economy shows signs of recession, the Conversation Excellence Lab wanted to understand how executives are planning to shift their contact center budgets, and how they view the future of the contact center as a whole. Is the contact center a drain on resources, a necessary expense to manage customer needs?
CSM Practice
JULY 6, 2020
However, most business leaders agree that the subscription model is inherently better suited to growth and profitability than the traditional way of selling services. The strong suit of the SaaS model is the generation of recurrent revenues. We covered how to make renewals in another blog.
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CSM Practice
JULY 6, 2020
However, most business leaders agree that the subscription model is inherently better suited to growth and profitability than the traditional way of selling services. The strong suit of the SaaS model is the generation of recurrent revenues. We covered how to make renewals in another blog.
GetFeedback
MAY 9, 2019
Our industry had done a fairly poor job explaining this new space. All these resources promise to offer the one right solution to delivering a great customer experience (CX), but there’s one problem: that one right solution is actually different depending on the source. We too had to plunge into this mysterious world and learn to navigate it.
GetFeedback
JANUARY 12, 2020
About eight out of ten business leaders say they want to “improve” the customer experience (CX) to be more competitive. In CustomerThink’s recent study of 200+ CX initiatives, 74% agreed: “By 2020, customer experience will overtake price and product as the key brand differentiator.”. And for good reason. That’s not as easy as it seems.
ProProfs Blog
MAY 6, 2020
60% of companies have expanded their focus on contact center efficiency, while 65% of contact centers track their efficiency efforts. (Source: Call Miner ) Tweet this. Such statistics on customer experience help you understand the growing trend amongst companies to train their employees in the contact center.
Vistio
JULY 11, 2022
So I did a lot of traveling and the reason I bring it up is, technology back then was just starting to make a real impact on the general consciousness I suppose, in the context of globalization. I think it’s a complicated industry. Let’s start out with just learning a little bit about your background. Not at all.
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