Global Response

MAY 22, 2023

Who first comes to mind when you consider the most valuable voices in your business? Perhaps you think of the CEO or COO, or other C-Suite leadership. Perhaps it’s a particularly effective visionary among your management staff. Perhaps you consider your on-the-ground employees the foundation of your vision.

Feedback 62

Feedback outsourcing Customer centricity Surveys 62

ProProfs Blog

APRIL 27, 2020

“When you help others feel important, you help yourself feel important too.” No matter who your target audience is, make sure you offer the best possible customer service experience to each. Relationship building with your customers lays the groundwork for good customer service. Image source.

Customer Service 152

Customer Service Technical Support Self service Customer centricity 152

Comm100

NOVEMBER 15, 2022

With the development of technology, today’s consumers now expect brands to offer the very best support. Contact centres are recognizing the restraints of telephone support and incorporating digital channels as they look to digitalize their operations. With a higher value placed on customer service comes higher expectations too.

contact center solutions 52

contact center solutions Chatbots Contact Center Wait times 52

JustCall

APRIL 5, 2022

Replacing its traditional counterpart, the technology is heavily deployed across industries and sectors today. . The VoIP phone expands your business communication capabilities and ensures business continuity with internet-based calling. Recommended Read: All You Need to Know About VoIP Phone Systems: A Complete Guide.

voip 52

voip Real estate Interactive Voice Response Education 52

aircall

JUNE 30, 2021

As simple as this strategy is, it’s proven to be so effective that Ring’s online sales in the United States increased by 180% in December 2020. These companies make it clear that there is great value to be had in focusing on your existing customer base. Five years later, Amazon acquired it for $1.1 Starbucks has 19.3

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

Anexa BPO

MARCH 31, 2021

Any operation can immensely benefit from incorporating outsourcing into their business model, and BPO companies like Anexa are industry leaders in this increasingly popular field, thanks to their vast resources and cost-effective solutions, among many other advantages. How is this done, though?

outsourcing 40

outsourcing Telemarketing Business Process Outsourcing Enterprise 40

TLC Associates

OCTOBER 30, 2019

You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Yet there’s another equally important follow-up question you need to ask: “how much do in-house contact center operations cost me?”. Agents, Supervisors, and Managers.

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40

Nicereply

JUNE 18, 2020

Imagine you never acquired another customer. Your sales team went home, and all you had left was your current group of customers. Every customer that cancelled or didn’t repurchase would have a big impact on your business. Patching the holes in your bucket is what customer retention is all about.

Customer retention 125

Customer retention Feedback Surveys Metrics 125

Pointillist

MARCH 20, 2020

By Stephanie Ventura Customer-centric enterprises are increasing their investment in technologies that enable teams to measure and improve CX, while achieving key business outcomes such as maximizing customer lifetime value, reducing costs and more. So, how are leading enterprises using customer journey analytics in the real world?

Analytics 70

Analytics Upselling Interactive Voice Response Banking 70

JustCall

APRIL 5, 2022

Did you know 80% of consumers would approach a competitor after one bad customer experience with a business? (So, And that’s what we’ll discuss in this blog post: VoIP software and VoIP benefits. And that’s what we’ll discuss in this blog post: VoIP software and VoIP benefits. And why do they matter?

voip 40

voip Interactive Voice Response Analytics Sales 40

ViiBE Blog

JANUARY 15, 2021

Co-browsing is a virtual engagement customer support tool for contact centers and sales teams. This means that agents can neither see nor interact with specific elements of a webpage, like a credit card field or anything else personal. Additionally, co-browsing helps streamline KPIs thus decreasing costs.

Average Handle Time 52

Average Handle Time Metrics Sales Customer Support 52

ViiBE Blog

JANUARY 15, 2021

Co-browsing is a virtual engagement customer support tool for contact centers and sales teams. This means that agents can neither see nor interact with specific elements of a webpage, like a credit card field or anything else personal. Additionally, co-browsing helps streamline KPIs thus decreasing costs.

Average Handle Time 52

Average Handle Time Metrics Sales Customer Support 52