ViiBE Blog

MAY 11, 2023

ViiBE Blog What is a Service Level Agreement? How to write an SLA? Download now Remote Assistance and how it Boosts Petroleum Operations Free Oil & Gas E-book available now! SLA is short for Service Level Agreement. What does SLA stand for?

Service level 52

Service level outsourcing Customer Support Metrics 52

Beyond Philosophy

DECEMBER 19, 2020

I have a new book called Happy Employees Make Happy Customers. To summarize it, the book is about how Customer Experience exists within an ecosystem, and policies and procedures to manage it are not enough. If employees are happier, then they will provide better experiences for your customers.

Consulting 249

Consulting Consulting Management Coaching 249

Blueship Call Center

NOVEMBER 28, 2023

Selecting an outsourcing partner that is both affordable and has highly skilled staff is essential for businesses looking to outsource to grow and enhance customer operations. But with so many BPO companies in the world, it may surely be difficult to choose one that offers customer-focused email service and a fast response time.

outsourcing 67

outsourcing Calibration Business Process Outsourcing Call Center 67

AWS Machine Learning

SEPTEMBER 22, 2023

An important caveat of RLHF is that it is a complex and often unstable procedure. An important caveat of RLHF is that it is a complex and often unstable procedure. In this post, we will demonstrate how to fine-tune a base model with RLHF on Amazon SageMaker. a written email).

Engineering 98

Engineering Feedback industry standards Benchmark 98

Blueship Call Center

MAY 1, 2023

To provide their clients with better services, many businesses increasingly outsource their customer support procedures. In this article, we’ll analyze how call center outsourcing vendor benefit new businesses. Let’s examine what makes outsourcing so advantageous for entrepreneurs.

outsourcing 40

outsourcing Customer Support Business Process Outsourcing Customer Care 40

Taylor Reach Group

MAY 1, 2020

In a recent post, we looked at the cost of providing a poor Customer Experience (CX). Research suggests the cost of providing bad CX is climbing rapidly, from $20 Billion USD annually in 2013 to $62B in 2016 ( Forbes-Hyken ) to $83B in 2017 ( Customer Think-Jaiswal ). By Peg Ayers. Not at all.

Consulting 140

Consulting Consulting Surveys Feedback 140

Nicereply

MARCH 24, 2022

If you’ve just been fired from your job in Customer Support, don’t take time off. In this article, we’ll help you increase your chances to get a job as a Customer Support Specialist , even if you’ve been recently fired. The New Challenges In Customer Support. Top 6 Tips On Getting Hired In Customer Support After Getting Fired.

Customer Support 97

Customer Support Technical Support Upselling Marketing 97

Toister Performance Solutions

MAY 14, 2019

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. Dale Carnegie wrote that in his famous book, How to Win Friends and Influence People. Take Kari for example.

Advertising 74

Advertising Airlines Personalization Customer Service 74

CallSource Insights

NOVEMBER 29, 2022

Your business reputation is what will build trust and loyalty among customers, and it’s also one of the first things that potential customers will take into consideration when deciding whether or not to do business with you. Usually, customers interact with your staff on the phone, in person, or through a chat.

Benchmark 97

Benchmark Automotive Feedback Sales 97

Nicereply

AUGUST 11, 2020

If you’re a person that loves helping, finding a career in customer support can feel like a dream come true. Luckily for you, the needs of customers continuously evolve and, with them, the types of roles available to people like us who love to help them. The more invested in your product customers are, the stickier it is.

Customer Experience 105

Customer Experience Engineering Sales Best practices 105

Expivia

APRIL 1, 2021

The following are 5 tips or to take that a step further, absolutes on changing or creating a great contact center culture in your customer service center. You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employee’s expectations of management.”

Call Center 52

Call Center Education Contact Center Metrics 52

CSM Magazine

JUNE 24, 2022

When you’re playing for real money online, you can’t afford to have subpar customer service. Casino customer service is often called upon by new players who have questions about bonus conditions or technical difficulties with online gambling software, such as withdrawal requests that do not go through.

Customer Service 52

Customer Service Banking Accountability Customer Care 52

Blueship Call Center

MAY 25, 2023

Every firm must provide real customer care across all client touchpoints if it wants to guarantee that its clients are heard, helped, and happy. Customers need efficiency, comfort, reliability, and friendliness. More than only calls there are many tasks handled by the call center outsourcing services.

outsourcing 40

outsourcing Call Center Contact Center Customer Care 40

JustCall

MARCH 28, 2023

As a sales leader, it is difficult to craft a sure-shot plan on how to manage a remote sales team. Want to know how you can also amp up your game? Want to know how you can also amp up your game? Read the blog to learn more! Want to set your sales team up for success? What exactly do they do well?

Sales 52

Sales Management Morale Employee engagement 52

Nicereply

FEBRUARY 14, 2020

If we don’t provide our customer reference points by setting customer expectations, customers will search out their own reference points. Ever wish you could get inside the head of your customer? In particular, Prospect Theory helps us understand how customers decide whether your company provides good or bad service.

Accountability 84

Accountability Chatbots Benchmark Customer Support 84

Nicereply

MAY 2, 2019

The customer is key. What makes a happy customer? Many departments are responsible for fulfilling a customer’s needs, but the primary point of contact of a firm with the outside world is Customer Service. What well-trained customer service personnel can do for you.

Customer Service 85

Customer Service CRM Healthcare Feedback 85

ViiBE Blog

APRIL 26, 2021

Great IT support can make all the difference for customers experiencing an issue with your product or service. If you take customer service seriously, you need to understand the importance of IT support in ensuring a good customer experience. Train your employees for customer satisfaction.

virtual call center 52

virtual call center call center software Contact Center Call Center 52

VocalCom

AUGUST 19, 2019

For immediate assistance, live chat remains a preferred customer channel. According to Customer Think, 92% of customers are satisfied using live chat as compared to other communication channels. Here are six tips for providing your customers an excellent live chat experience. Write short paragraphs.

Contact center software 48

Contact center software Construction Analytics Contact Center 48

Toister Performance Solutions

JUNE 18, 2020

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. He had even been featured in a story about customer service on a local television news program.

Advertising 71

Advertising Banking Management Personalization 71

CSM Magazine

APRIL 23, 2020

Great service means great people. Steve DiGioia looks at the key traits you need to consider when hiring your ideal Customer Service Agent. But, as a service provider, we never truly know the applicant’s skill set until they’re hired and in contact with your precious customers. This is a dream hire.

Customer Service 52

Customer Service Morale Scripts Best practices 52

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Just by using software, you can scale from one customer representative agent to one thousand and back again without dealing with any downtime. Meet Our Panel of Contact Center Experts: .

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

ChurnZero

FEBRUARY 23, 2023

Long-standing wisdom in business says when the economy looks shaky, or worse turns south, savvy companies redouble their focus on existing customers. There are two primary reasons why: First, you need to retain customers to simply “keep the lights on” so to speak. This blog post aims to help you with that.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

FEBRUARY 23, 2023

Long-standing wisdom in business says when the economy looks shaky, or worse turns south, savvy companies redouble their focus on existing customers. There are two primary reasons why: First, you need to retain customers to simply “keep the lights on” so to speak. This blog post aims to help you with that.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

Toister Performance Solutions

MAY 7, 2019

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. The bank's customer service rep was distracted. How did it go? They’re balancing multiple priorities.

Banking 59

Banking Advertising Contact Center Customer Service 59

Customer Guru

JUNE 6, 2018

Some say that to be perfect in a customer-driven industry and to deliver 100% customer satisfaction is next to impossible. If the idea of customer service excellence were so easy, every organization would be at the top of their game! A customer experience expert is a master in both these skills.

Customer centricity 123

Customer centricity Best practices Personalization Customer Experience 123

GetFeedback

APRIL 17, 2019

To relieve customers’ hard feelings about problems with some products or services, companies usually choose to improve the customer service skills of their agents. Not entirely, since to get to the point of using your agents’ skills, customers first need to contact your support. But does this work well?

Customer Service 102

Customer Service CRM Self service Gamification 102

Toister Performance Solutions

OCTOBER 29, 2020

And while my focus is on customer service training, these skills are universal. Skill #1: Customer service skills Too obvious? And they're asked to train customer service, even though they've never served a customer. Take dance lessons from someone who didn't know how to dance? Of course not!

Customer Service 64

Customer Service Contact Center Sales Personalization 64

JustCall

DECEMBER 1, 2022

Sales referrals are a win-win situation wherein your existing customers enjoy social validation for advocating something that’s great and your business gets free marketing and higher sales. How To Construct A Sales Referral Program? But only 29% of customers do, according to a Texas Tech survey.

Sales 52

Sales Scripts Construction Marketing 52

PeopleMetrics

JANUARY 10, 2018

When Volunteers Are Treated Like Customers, Everyone Wins. Customer Experience programs have become “table stakes” for enterprises looking to reduce customer churn and increase revenues through customer referrals and promoting their brand through word of mouth and social media posts.

Best practices 74

Best practices Management Surveys Feedback 74

Nicereply

DECEMBER 3, 2019

With these two incredibly different approaches in mind, here’s the challenge this article will answer: How can you become an expert in customer service in just thirty days? If you’re new to a customer service role or the customer service world, how can you maximize the time you spend in your first thirty days?

Customer Service 74

Customer Service Metrics Customer Support Construction 74

aircall

OCTOBER 25, 2018

Today, sales enablement is a growing area of focus for almost all B2B service providers — especially SaaS companies struggling to differentiate themselves amid stiff competition. Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency.

Sales 75

Sales B2B Outbound sales SaaS 75

Comm100

MAY 10, 2018

If you work in customer service, chances are you know the signs of a complaining customer. You might recognize them by their pointed tones, their defensive, often raised voices (over email or live chat, this may present itself as all caps writing), and their creative use of insults. Complaining Customers Care.

Feedback 80

Feedback Customer Care Scripts Customer Service 80

AWS Machine Learning

MAY 5, 2023

A retail company is building a mobile app to help customers buy clothes. In this post, we show how to repurpose an existing dataset via data cleaning, preprocessing, and pre-labeling with a zero-shot classification model in FiftyOne , and adjusting these labels with Amazon SageMaker Ground Truth. Is it a shirt? A pair of pants?

Engineering 76

Engineering Feedback Marketing Management 76

Vonage

FEBRUARY 28, 2017

Technology evolves rapidly and it shapes the shopping habits of consumers, but businesses have a hard time evolving at the same rate as their customers. Add to this that technology is raising customer expectations even further, and a lot of businesses are in a difficult position. The answer: digital transformation.

SaaS 58

SaaS Technology Marketing Sales 58

CallSource Insights

MARCH 31, 2020

Here are some talk tracks for home services companies to help guide your call handlers’ during the COVID-19 outbreak. In these difficult times during the COVID-19 outbreak, essential businesses such as home service companies have a lot of changes to deal with in day-to-day operations. How to Politely Turn Away Business.

Coaching 52

Coaching Upselling Management Technology 52

AWS Machine Learning

AUGUST 11, 2022

Fraudulent activities severely impact many industries, such as e-commerce, social media, and financial services. To the best of the authors’ knowledge, no reference architectures and examples are available for GNN-based real-time inference solutions as of this writing. Frauds could cause a significant loss for businesses and consumers.

Construction 84

Construction APIs Accountability Scripts 84

Nicereply

JANUARY 31, 2020

They help you know where you are, where you’re heading and how long it’s going to take to get there. In this post, we share our top tips on how you can set great customer service goals to motivate and inspire your support team. Working 8 hours a day, 5 days a week without goals is a sure-fire recipe for burnout.

Customer Service 59

Customer Service Metrics Average Handle Time Customer Support 59