Noble Systems

MAY 4, 2021

We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience. In this blog series, we’ll take a look at some of the questions that we hear most often when talking with customers. Do I need to have a Hosted Contact Center?

Contact Center 98

Contact Center Call Center Technology Interactive Voice Response 98

Global Response

JULY 30, 2023

At some point, call centers will need to take chatbots seriously, considering: Can chatbots speed up our workflows and operational efficiency? Chatbots are software solutions that use artificial intelligence to communicate with a user, either through an app, website, or even over the phone. 24/7 customer support.

Chatbots 62

Chatbots Call Center Self service Personalization 62

AWS Machine Learning

JANUARY 5, 2024

Integrating multiple tool stacks to build a compact solution might involve building custom connectors or workflows. We can then examine how the integrated SageMaker AI/ML offerings helped solve those challenges. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems.

Management 107

Management APIs Engineering Government 107

Noble Systems

MAY 4, 2021

We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience. In this blog series, we’ll take a look at some of the questions that we hear most often when talking with customers. Do I need to have a Hosted Contact Center?

Contact Center 52

Contact Center Call Center Technology Interactive Voice Response 52

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Look no further! What is hyper efficiency in a contact center?

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

NobelBiz

JANUARY 16, 2024

So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center? Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center?

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Lumoa

OCTOBER 31, 2018

We asked 15 experts these three questions to figure out what direction industry is taking: How do you see the future of customer experience? How to overcome those challenges? Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Hodusoft

DECEMBER 13, 2023

In this blog post, we have discussed the potential hosted telephony systems for contemporary businesses as well as the benefits and challenges of migrating to a hosted IP PBX system. If we look around at the present world, the technological marvels that we enjoy today have undergone a radical transformation. Read on to know more.

CRM 64

CRM Best practices Technology Management 64

OctopusTech

AUGUST 10, 2022

Various call center technology trends such as Artificial intelligence, virtual agents, and cloud communications are all part of the future of call centers. With personalized and fast service, the call centers of businesses can redefine their digital customer experience with artificial intelligence (AI).

Call Center 62

Call Center Technology Journey mapping Interactive Voice Response 62

AWS Machine Learning

JULY 18, 2023

This blog post explores an innovative solution to build a question and answer chatbot in Amazon Lex that uses existing FAQs from your website. In this case, we will build on the bot created in the previous blog post , which queries those embeddings with a user’s utterance and returns the answer from the website FAQs.

Chatbots 75

Chatbots Scripts Engineering Enterprise 75

Playvox

MARCH 27, 2023

As someone who has worked in support centers before, I know firsthand how important it is to have engaging and effective training programs. Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

City Communications

APRIL 29, 2019

The subject of Artificial Intelligence (AI) has come up a lot lately. Some IT and telecom managers want to understand how to deliver and manage it. AI you can actually buy ​Understanding what AI is and how to take advantage of it as the modern business tool it is means understanding two things.

Interactive Voice Response 40

Interactive Voice Response Contact Center Technology Analytics 40

Noble Systems

JUNE 27, 2019

In a previous blog , we outlined advantages of moving a customer experience platform to the cloud. Improve the customer experience with intelligent routing and automated responses. Agents can view their own stats, how they compare with others and their task list for the day. Enhanced voice response & routing.

Cloud contact 57

Cloud contact Contact Center Interactive Voice Response Self service 57

JustCall

SEPTEMBER 16, 2019

So, how is this all working out? Let’s take a look at how cloud telephony can act as a booster for the sales agents. Sales has become more flexible and agile than ever because of the heavy competition in almost each and every sector. Moreover, with humans as buyers sales can never be linear. Source ]. Brutal, yet real!

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

Liveops

DECEMBER 27, 2018

Blog Article] How AI will change the nature of contact center work. A top post from Contact Center Pipeline is a recent piece on the role artificial intelligence (AI) stands to play in customer service. Click here for insights on how to balance AI and human touch for optimal CX.

Contact Center 81

Contact Center Customer Service Call Center Virtual Agent 81

Liveops

DECEMBER 27, 2018

Blog Article] How AI will change the nature of contact center work. A top post from Contact Center Pipeline is a recent piece on the role artificial intelligence (AI) stands to play in customer service. Click here for insights on how to balance AI and human touch for optimal CX.

Contact Center 48

Contact Center Customer Service Call Center Virtual Agent 48

AWS Machine Learning

JULY 18, 2023

Artificial intelligence (AI) and machine learning (ML) have been a focus for Amazon for over 20 years, and many of the capabilities that customers use with Amazon are driven by ML. This blog post introduces a powerful solution for augmenting Amazon Lex with LLM-based FAQ features using the Retrieval Augmented Generation (RAG).

Interactive Voice Response 79

Interactive Voice Response Engineering Chatbots Self service 79