bold360 Blog

SEPTEMBER 12, 2018

Despite it being built on existing technology and not the first smartphone to market, the iPhone gave us what we didn’t know we needed. It made it easier to use a browser and organize your music. It made it easier to use a browser and organize your music. Remember the days before the iPhone? And we were all naively happy.

Chatbots 45

Chatbots Wait times Technology Customer Experience 45

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. In Part 1 of this blog we will discuss the “Human” category trends. Leverage Gamification for Soft Skills Development.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

Lumoa

OCTOBER 31, 2018

CX transformation is no longer a nice-to-have, it's a necessity” – states Forrester , one of the most influential research and advisory firms in the world. We asked 15 experts these three questions to figure out what direction industry is taking: How do you see the future of customer experience? How to overcome those challenges?

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ProProfs Blog

SEPTEMBER 18, 2020

They do not want to purchase from your business and disappear into thin air. In the following discussion, we will learn who a survey respondent is and how you can find the right survey respondents. For obtaining the desired results from a survey, you need to choose your respondents carefully. How to Find Survey Respondents?

Surveys 147

Surveys Chatbots Feedback Finance 147

ShepHyken

MARCH 17, 2017

This week on our Friends on Friday guest blog post my colleague, Paul Comarto, writes about how the use of text messaging and live chat are influencing customer service. For many issues, there are plenty of fast and easy ways to access what we’re looking for, from a quick online search to AI, chatbots, and other automated responses.

Customer Service 230

Customer Service B2B Chatbots Personalization 230

CustomerSuccessBox

NOVEMBER 16, 2021

CS ensures the customer is at the center of the business strategy of modern B2B SaaS firms. That’s easier when you are proactive in your approach! Who is this blog meant for? As a Customer Success Manager, senior CSM , Head of CS, or CS leader , there must be some complex thoughts or questions that are always on your mind.

Management 52

Management Feedback Upselling B2B 52

Interaction Metrics

JULY 10, 2023

Artificial Intelligence is rapidly infiltrating new markets, and the customer experience sector is no exception. You need to know how to use it so you can decide for yourself whether it’s the right fit for your company. And if you’re in a niche market, is the expense of AI worth it? Again, it depends.

B2B 48

B2B Customer Experience Chatbots Feedback 48

JustCall

AUGUST 12, 2022

Let’s dig deep into CPaaS and CCaaS in this blog. Before concentrating on how the two ideas are unique, it is fundamental to know what CPaaS and CCaaS are. Contact Center as a Service (CCaaS) and Communications Platform as a Service (CPaas) are innovations that have arisen over the past two decades. Meaning of CCaaS.

APIs 52

APIs Contact center software Contact Center Enterprise 52

JivoChat

MARCH 9, 2021

With the abundance of marketing materials online, customers no longer need a salesperson to provide the info and guide their purchasing decisions. With the abundance of marketing materials online, customers no longer need a salesperson to provide the info and guide their purchasing decisions. Quite the opposite, in fact. Let’s jump in.

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

OctopusTech

JUNE 24, 2021

So, let’s break down the top live chat tools, their features, and how to choose the one that will derive the most value to your business. It flawlessly integrates with trending tools as well as your current services such as Weebly, WordPress, Wix, Pipedrive, Magento, Shopify, and so on. Add product cards to live chats.

Multichannel 62

Multichannel APIs Telemarketing Analytics 62

Transparent BPO

DECEMBER 3, 2019

To answer that question, we spoke with Peter Ryan, principal and chief analyst at Ryan Strategic Advisory , a customer experience and brand equity advisory firm that works enterprise organizations and contact center outsourcers around the globe. Here are the main takeaways from that interview.

outsourcing 62

outsourcing Customer Experience Contact Center Enterprise 62

Beyond Philosophy

DECEMBER 21, 2023

One area that will feel the influence of AI keenly is customer market research. A recent article by Qualtrics, “ AI Will Reinvent the Market Research Industry ,” had a couple of stats I wanted to share with you today, which include: 83% of researchers see AI as an industry opportunity, and 7% see it as a threat.

Customer centricity 221

Customer centricity Marketing Chatbots Education 221

The Center for Client Retention

NOVEMBER 14, 2018

Jack Mitchell, CEO of the company his parents started in Westport, Connecticut, went on to write Hug Your Customers and, later, Hug Your People —titles that concisely sum up his retail recipe for success in a world of unlimited choice. To exploit the trend, make your customer’s experience a good one no matter where he shops you.

Self service 48

Self service Sales Metrics Technology 48