ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. This will help lead you to forming important relationship with your customer. – Shep Hyken. Customer service needs customer data. Let’s start connecting some dots.

Customer Service 228

Customer Service Contact Center Technology Big data 228

ProProfs Blog

DECEMBER 16, 2020

To make instant help possible, you’ll need live chat software to manage support during the holidays on your website besides offering phone and email platforms. But simply adding live chat to your website won’t be enough. How Can Live Chat Help During the Holidays? Let’s get started.

Management 147

Management Chatbots Sales Upselling 147

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ProProfs Blog

AUGUST 14, 2020

67% of customers expressed how good customer experience encourages them to stay longer or spend more money. ”. And one tool that helps you conduct consistent communication and simplify customer journey is live chat. Let’s find out different areas where live chat can help your business optimize customer journey efficiently.

Analytics 174

Analytics B2B Education Feedback 174

Comm100

APRIL 22, 2024

This can directly lead to improved customer satisfaction, increased sales, and more repeat business. Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively.

Chatbots 52

Chatbots Feedback Customer centricity Wait times 52

ProProfs Blog

OCTOBER 16, 2020

We’ve seen live chat in action as the customer service and support tool. Other than connecting with users and engaging them in real-time conversations, it can also capture qualified leads and increase conversions. Live Chat Sales Funnel: How it Works. But lately, it’s evolved and grown.

Sales 148

Sales CRM Abandon rate Marketing 148

Nicereply

MARCH 30, 2022

Every brand aspires to create an impact in its customers’ lives. In this article, you will learn how to improve customer service thanks to live chat knowledge base. Live chat is a web-based communication channel that business organizations use to communicate with their customers in real-time through messaging.

Customer Service 96

Customer Service Scripts Call Center Customer Support 96

ProProfs Blog

NOVEMBER 29, 2019

And keeping these expectations in mind, many business owners have integrated a live chat software on their website. Improved Sales. While these reasons are sufficient to convince people about the use of live chat software , some still seek validation. Live Chat Statistics 2020: 40+ Live Chat Facts.

Wait times 135

Wait times Customer Support Transportation Sales 135

ShepHyken

JUNE 26, 2020

She shares research and information on how brands can transition their services to online platforms during COVID-19. This article was previously posted on BotsCrew’s blog. Ordering and Delivery Increase During Coronavirus Outbreak. We’re up 21% overall in sales. It’s every little pizza boy’s dream.”

Customer Service 315

Customer Service Chatbots Sales Management 315

ProProfs Blog

JANUARY 30, 2020

In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers. In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers.

B2B 204

B2B Banking Personalization Employee engagement 204

ProProfs Blog

APRIL 9, 2019

How does it feel when your customers compliment the business for providing instant support? That’s where live chat software comes to your rescue. What is Live Chat Software? A live chat software is a service platform that helps organizations provide instant customer support and information.

Sales 114

Sales Analytics Feedback Customer Support 114

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Chatbots 59

Chatbots B2B SaaS B2C 59

Comm100

DECEMBER 8, 2020

And that is how they can best be described. And that is how they can best be described. Plus, streamlined processes to get things rolling in the right direction. And with so much work, it’s no wonder that the need for simpler solutions has become essential to a business’s success. Enter automation. What is a Chatbot?

Chatbots 53

Chatbots Scripts Sales Personalization 53

ProProfs Blog

DECEMBER 20, 2019

79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Businesses are using live chat increasingly because live chat instills confidence in the customers. What is Live Chat?

Customer Support 124

Customer Support Marketing Sales Wait times 124

Comm100

AUGUST 10, 2022

In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. Read more: HSS Hire Switches to Comm100 Live Chat to Achieve 30% Chat to Conversion.

Chatbots 82

Chatbots Customer Service Wait times Sales 82

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! Retention increases when customers get results, leading to increased purchasing and ultimately boosting enterprise revenue growth. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Enterprise 113

Enterprise Education Best practices Customer retention 113

Comm100

OCTOBER 17, 2023

The primary aim of the software is to increase efficiency, improve customer satisfaction, reduce operational costs, and help businesses to scale. You can learn more about how to achieve this human-bot harmony here. Businesses today thrive on efficiency, and the customer service domain is no exception.

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

ProProfs Blog

DECEMBER 22, 2020

In the 70s and 80s, call centers were treated as a sales tool by large enterprises where agents would call up the consumer to sell a product. This trend of call centers for chat support shifted to contact centers for chat support when internet usage became quite popular. Challenges Faced by Contact Centers. That’s not all.

Contact Center 130

Contact Center Call Center Feedback Wait times 130

Comm100

NOVEMBER 23, 2021

To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Among the many reasons for live chat’s popularity, speed is king. Unlike phone support, live chat lets support agents handle multiple concurrent conversations. Response speed.

Customer Experience 86

Customer Experience CRM Chatbots Sales 86

Comm100

OCTOBER 10, 2022

By introducing a chatbot, organizations are now expanding customer service availability, cutting costs, increasing team efficiency, so much more. In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings.

Chatbots 81

Chatbots Customer Service Self service Agent burnout 81

JivoChat

JANUARY 15, 2023

Use Live Chat to Answer Key Questions. The faster you can show them how you can solve it, the more likely they are to become a customer. Your live chat software can be a powerful tool to: Identify visitors who are showing buying intent. Chat to leads on your website with tools JivoChat.

Best practices 75

Best practices B2B Sales Multichannel 75

ProProfs Blog

SEPTEMBER 28, 2018

And all though it’s a given fact, we still witness how customers leave a business after having one bad experience. But what better way there is other than a website chat software to provide your customers a more humanized and personalized experience possible. Goes on to show that businesses shouldn’t take customer service for granted.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

ProProfs Blog

MARCH 18, 2019

But, on the other hand, you see that W2 has a chat feature that helps you resolve your query instantly. You are impressed with how your issue regarding the size was resolved instantly. Customer support is one of the most important aspects of any brand , especially if you run a sales-based business like eCommerce. Chat Greeting.

Analytics 130

Analytics Wait times Customer Support Sales 130

SmartAction

NOVEMBER 1, 2023

When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. The question is “how.” Plus, it’s infinitely scalable.

Contact Center 63

Contact Center Virtual Agent Interactive Voice Response Chatbots 63

Quiq

JULY 22, 2022

How do you connect with customers throughout their purchase journey? Are you using live chat at every touchpoint? Many businesses see live chat, also known as web chat, as just another tool for your customer support center. But live chat is so much more than that. Consideration.

Chatbots 85

Chatbots Journey mapping Customer retention Advertising 85

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

Surveys 98

Surveys Marketing Customer Support Sales 98

Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. She had a very unique solution to this structure: incorporating Sales into the Customer Experience team.

Sales 111

Sales Customer Experience Upselling Self service 111

ProProfs Blog

JUNE 26, 2020

An agent can be a part of the support or sales team who receives service tickets and is responsible for resolving customer requests quickly. Account Administrator, also known as Admin, manages and configures the customer support software like live chat or help desk for its team members. But, where to start? Agent/User.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

B2B 115

B2B Journey mapping SaaS Engineering 115

Vcaretec

JUNE 6, 2022

Retailers cannot have any downtime across channels, from phone support, to their website, email, live chat, or on social media. Phone support naturally increases during holidays, so extend your available support hours and staff; give your customers the opportunity to shop early in the morning and late at night.

Customer Care 96

Customer Care Upselling Accountability Customer Support 96

Etech GS

NOVEMBER 19, 2019

Have you considered implementing live chat features on your business website? For example, marketing experts say that implementing live chat support generates a 305 percent return on investment and a 20 percent increase in conversion rates. Forecasted Live Chat Volume. Value of Average Sale.

Upselling 72

Upselling Sales outsourcing Metrics 72

REVE Chat Blog

APRIL 29, 2020

Hence sales and lead generation is one of the key areas where companies can see the direct impact of using chatbots. Every business has different chatbot use cases on how they can engage customers in a better way. Businesses can leverage chatbots benefits to improve their sales, customer support, marketing, and customer experience.

Chatbots 119

Chatbots Education Real estate Healthcare 119

ProProfs Blog

MARCH 6, 2019

Gone are the days when companies considered integrating live chat to their websites. Boosting leads and sales for business. Customer support experts like Andy Hanselman state that live chat is a “great way of engaging with customers” and to ensure that personalized support is all they receive. Chat Routing.

Customer Support 132

Customer Support Sales Surveys Personalization 132

ProProfs Blog

FEBRUARY 21, 2020

I love using live chat because it’s simple, easy, and helps me get a solution instantly. Well, from what I’ve seen and heard from other business owners – yes, live chat definitely brings a lot of value addition as a support tool. But even with live chat, your operators are bound to commit mistakes.

CRM 165

CRM Personalization Customer Support Feedback 165

ProProfs Blog

MAY 9, 2019

Companies that do so can expect to see an increase in customer loyalty, which leads to higher sales and a better brand recall value. In this day and age, live chat is a powerful tool for brands to communicate with consumers in real-time. Let’s see what an enterprise chat software can do for a business like yours.

Enterprise 125

Enterprise Upselling Customer Support Sales 125

Comm100

JUNE 27, 2021

This real-time support channel is live chat, and it can significantly reduce cart abandonment and increase sales when used well. 44% of online shoppers say that having questions answered through live chat during a purchase is one of the most important features an ecommerce site can offer. ”.

Upselling 52

Upselling Sales CRM Best practices 52

ShepHyken

SEPTEMBER 14, 2018

This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken. One of the most promising methods for improving your conversion rates is through live chat software. If you have already invested in live chat software , are you maximizing your ROI?

Analytics 693

Analytics Sales Banking Technology 693