Beyond Philosophy

SEPTEMBER 7, 2023

These differ in terms of how easy they are for us to do and how accurate they are. Understanding how customers evaluate pricing can help you correctly price your products or services. So, today, we will talk about three simple tactics you can use to maximize your pricing to gain profit. Sale prices do, too.

Advertising 222

Advertising Education Sales Marketing 222

Beyond Philosophy

JANUARY 20, 2020

The scientific name for it is Escalation of Commitment, but it is also the basis of many sales techniques, and it is an excellent way to get your customers to say yes. . I get more than $1 you give me, though; I get you used to the idea of giving me money when I ask for it. Sometimes people say no to sales offers out of habit.

Advertising 447

Advertising Telemarketing Consulting Consulting 447

ShepHyken

JULY 22, 2016

This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support. Customer support is just like this. Shep Hyken.

Journey mapping 180

Journey mapping Customer Support Feedback Surveys 180

C3Centricity

MARCH 12, 2024

The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success. Because consumer behaviour has evolved.

Entertainment 90

Entertainment Engineering Marketing Analytics 90

Beyond Philosophy

JULY 19, 2018

Also called Status Quo Inertia, the Status Quo Bias is our preference to keep things the same or maintaining a previous decision. Your customers have one, too, and you can use it to get them to do what you want in your Customer Experience. We all have a Status Quo Bias when it comes to decision making.

Customer centricity 498

Customer centricity Government Customer Experience Consulting 498

Beyond Philosophy

DECEMBER 9, 2021

For example, we had one recently from a listener Janet, who said that despite getting good comments from customers, they do not give us the top Net Promoter Score (NPS) ®. We discovered in our conversation that Reichheld feels the same way. Using a scale of 1-5 for NPS is incorrect. The correct scale for NPS is 0-10.

Construction 222

Construction Feedback Surveys Sales 222

Beyond Philosophy

JANUARY 23, 2019

When we talk about risk aversion, we’re talking about how people like sure bets with smaller gains over risks of losing something that could yield more substantial benefits. Let’s examine some of these exceptions and the variables that change a person’s risk preferences. People differ regarding risk preferences.

Benchmark 281

Benchmark Marketing Technology Personalization 281

Fonolo

MAY 23, 2023

Customer service is all about meeting and exceeding customer expectations. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen. The solutions are all based on a customer’s specific preferences, behaviors, and needs.

Contact Center 106

Contact Center Personalization Analytics Chatbots 106

CCNG

OCTOBER 6, 2020

If you are using a global meeting calculator app to identify the ideal time to meet, or you are identifying ways to maintain focus and engagement, you are proactively adapting to virtual leadership. While working remotely, I have been in online meetings where people are missing because they failed to take time zone differences into account.

CCNG 195

CCNG outsourcing Surveys Coaching 195

Beyond Philosophy

NOVEMBER 24, 2022

Customer strategy results in some interesting questions. Recently, Claire Hillman, a listener (and viewer of our new YouTube channel ) asked us one she has been mulling in her strategic planning: Should I move to where my customers are or move them to where I want to be? It’s an interesting question.

Customer centricity 195

Customer centricity Self service Consulting Consulting 195

Beyond Philosophy

AUGUST 21, 2020

How we share information is affected by the medium that we use to communicate it. We can see this concept manifest in customer reviews and advertising response behavior. The technology through which customers write reviews and interact with your organization influences the content produced and information shared.

Transportation 450

Transportation Surveys Consulting Consulting 450

AWS Machine Learning

DECEMBER 29, 2022

It makes it fast, simple, and cost-effective to analyze all your data using standard SQL and your existing business intelligence (BI) tools. The use of RStudio on SageMaker and Amazon Redshift can be helpful for efficiently performing analysis on large data sets in the cloud. Solution overview. Prerequisites. RStudio Workbench license.

APIs 107

APIs Engineering Analytics Scripts 107

Beyond Philosophy

JUNE 28, 2019

I get surprised sometimes by how many qualifications and degrees people list at the end of their name. The first is a psychological principle called symbolic self-completion, and it can also affect customer behavior in your experience. In other words, we use symbols to help us deal with insecurities. I am proud of that.

Sales 262

Sales Customer Experience Personalization Consulting 262

SmartAction

FEBRUARY 27, 2023

When it comes to customer service, businesses have a variety of tools at their disposal to make the process as smooth and efficient as possible. Each option has a role in customer service depending on what parts of the customer experience businesses want to automate and which parts they want live agents to handle.

Interactive Voice Response 74

Interactive Voice Response Contact Center Virtual Agent Self service 74

pindrop

AUGUST 22, 2021

In today’s technology-obsessed world, the way customers communicate with businesses has changed. Still, despite the availability of a variety of communication channels, the phone call still plays a vital role in customer experience. After all, who wouldn’t prefer to interact with someone who is invested and caring?

Interactive Voice Response 128

Interactive Voice Response Contact Center Average Handle Time Self service 128

Beyond Philosophy

JULY 2, 2020

In this issue, we will discuss how to avoid being one of them. We’ve had loads of clients contacting us to find out what they should be doing coming out of our stay-at-home, flatten-the-curve lockdown. This fact will have a significant impact on how some organizations fare in the coming months.

Customer Experience 488

Customer Experience Airlines Journey mapping Consulting 488

ClientSuccess

JANUARY 3, 2023

As a customer success team, it’s essential to stay agile and in tune with your customers’ evolving needs. To truly understand what your customers value and appreciate about your products, services, or offerings – as well as their experience with you – requires engaging directly with them. Value Vectors by Vecteezy.

Best practices 81

Best practices Consulting Consulting Metrics 81

ProProfs Blog

JULY 30, 2020

Every brand focuses on trying to collect customer feedback through surveys and other similar means. While the customer may love to provide feedback to the brands they are associated with, the sheer number of surveys they encounter leads to survey fatigue, making it a significant problem. In this blog, let’s discover: .

Surveys 145

Surveys Feedback Marketing Customer Support 145

Beyond Philosophy

APRIL 5, 2017

Some of us make mistakes multiple times a day. Businesses need to be mindful of mistakes they make that impact their employees and customers. A Company needs to have clear guidelines for handling a mishap and how to deliver an apology message. Customer Apologies. Company Apology Guidelines. Business Apologies.

Journey mapping 335

Journey mapping Accountability Banking Consulting 335

Beyond Philosophy

FEBRUARY 6, 2020

How you present information often influences your audience to perceive it differently. In marketing, sometimes how you present the facts takes advantage of the information in a way that shouldn’t matter when you think about it rationally. Nonetheless, it does, and done right can yield positive customer-driven growth.

Marketing 406

Marketing Entertainment Consulting Consulting 406

Beyond Philosophy

JUNE 22, 2017

It is critical to consider the “anatomy” of an interaction in a Customer Experience. Understanding what happens when your team interacts with a customer and why it is an essential element to taking your Customer Experience to the next level. The Anatomy of a Customer Interaction can make or break your Customer Experience.

Consulting 404

Consulting Consulting Customer Experience 404

Beyond Philosophy

AUGUST 12, 2020

Traditional journey mapping is what a customer is doing, but is missing a few things. It gives you a rational customer process, meaning an account of how they move through your experience from point A to point B, but no insight into how people behave as customers and why they do what they do. .

Journey mapping 469

Journey mapping Consulting Consulting Marketing 469

CSM Magazine

APRIL 11, 2024

Navigate the intricate world of real estate negotiation with strategic expertise and discover the secrets to securing lucrative deals. Knowing how to navigate the complexities of deals and counteroffers can make all the difference in securing a successful outcome. Identify Deal Breakers: Know what terms are non-negotiable for you.

Real estate 52

Real estate Transportation Marketing Engineering 52

Beyond Philosophy

AUGUST 1, 2019

I believe it is crucial to do more than discuss your theories about Customer Experience strategy. In other words, theories are fascinating but falderal unless you implement them in your Customer Experience. It starts with understanding the customer journey and how they feel during the different moments of their experience.

Journey mapping 374

Journey mapping Customer emotions Scripts Consulting 374

Beyond Philosophy

JULY 16, 2019

We discussed Choice Architecture on a recent podcast and how it could be affecting your Customer Experience. They could have had a widespread persuasive campaign of billboards up around explaining to people how it was unhygienic or unsafe to sleep on park benches. Halfway along the seat, there are armrests.

Journey mapping 317

Journey mapping Consulting Consulting Banking 317

Nicereply

JANUARY 17, 2024

In today’s hyper-connected world, where customers wield more power than ever before, businesses face an unrelenting challenge: customer complaints. Did you know that, on average, dissatisfied customers will share their negative experiences with 9-15 people ? Why solve customer complaints?

Complaint resolution 105

Complaint resolution Scripts Feedback Wait times 105

Comm100

MARCH 13, 2023

This blog will reveal students’ opinions on chatbots, how open they are to receiving them, and the support expectations they hold of prospective schools. 99% of students think 24/7 support is important We asked students – ‘how important it is for a school to provide 24/7 support? ’ – in our higher education survey.

Chatbots 74

Chatbots Surveys Education Wait times 74

JustCall

MAY 26, 2022

Demand for Cloud Telephony & Workflow automation is growing at an accelerated pace so partnering with us will allow you to become a part of a growing industry with great growth opportunities. We have two kinds of partner programs – 1) Affiliate Partner Program: Refer customers to JustCall & earn recurring commissions.

CRM 98

CRM APIs Sales Technology 98

Beyond Philosophy

SEPTEMBER 15, 2015

This poor Customer Experience is one reason I now use Netflix more than my cable company. For those of you that don’t know, Net Promoter Score (NPS) represents the likelihood a Customer would recommend your product or service to other people (i.e., How does that compare with the rest of the market?”. I love Netflix.

Banking 383

Banking Telecommunications Consulting Consulting 383

Beyond Philosophy

AUGUST 15, 2019

This oft-quoted line from Peter Drucker is more pertinent today than ever concerning Customer Experience strategy. Every marketer should measure their performance in Customer Experience to understand what drives value for customers. . We discussed measuring Customer Experience correctly in a recent podcast.

Metrics 314

Metrics Finance Surveys Consulting 314

JivoChat

JUNE 29, 2023

In the competitive world of E-commerce, going the extra mile and leaving a lasting impression on customers is paramount. From the minute a customer lands on your website to the post-purchase follow-up, every interaction must be thoughtfully designed to create an emotional connection and foster loyalty. Who are they?

Analytics 88

Analytics Chatbots Feedback Surveys 88

Nicereply

FEBRUARY 2, 2024

Customer success is central to the success of a business. The more customers experience success with your product, the more they’ll use it and recommend it to others. Customer success has become a key priority for businesses lately because of the intense competition in most industries. What is Customer Success?

Education 59

Education Accountability Customer retention Journey mapping 59

Spearline

JANUARY 25, 2022

According to Forrester , it costs 5 times more to acquire new customers than it does to keep an existing one. Customer churn is a fact of life for almost every organization around the world. What is customer churn? Qualitrics define customer churn as “when someone chooses to stop using your products or services.

Contact Center 132

Contact Center Telecommunications Call flow Benchmark 132

Beyond Philosophy

JULY 9, 2015

My angle is typically about Customer Experience. My regular readers know that how your Customers feel about your experience is a big part (over 50% based on our research) of how they feel about your brand and their loyalty to it. The demand for corporate social responsibility continues to sweep the brand marketplace.

Surveys 274

Surveys Customer centricity Marketing Customer Experience 274

CSM Magazine

JANUARY 17, 2024

In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. It tracked current trends in video streaming and how businesses are leveraging this power to capture audience interest, and convert it to revenue. Most customers report that they can watch the entire video and may often replay them a few more times.

Enterprise 52

Enterprise Analytics Marketing Sales 52

JustCall

OCTOBER 25, 2023

As you know, call centers are always under pressure to deliver great customer service and boost sales. In this blog post, we will explore how to streamline call follow-up with automated processes. You can leverage customer insights to fine-tune automated messages and schedules. This is an increase from an estimated 1.6%

CRM 52

CRM Call Center Call Logging Sales 52

Lumoa

FEBRUARY 16, 2023

It’s important for your business to understand your customers. You need to know how they use your products or services and what they expect from you. Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. Business owners have always sought out customer opinions.

Feedback 94

Feedback Best practices Analytics Surveys 94