Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri.

Management 207

Management Customer Service Consulting Consulting 207

SmartKarrot

AUGUST 16, 2022

It involves the customers mainly to discuss how their business works and the value aspect. QBRs have the CSMs collect insights and record how products worked for them. Build strong relationships. Quarterly business meetings help build strong foundations and encourage excellent communication between all stakeholders.

Chief Customer Officer 10

Chief Customer Officer Benchmark Finance Metrics 10

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri.

Management 182

Management Customer Service Consulting Consulting 182

Expivia

MAY 13, 2021

Call quality monitoring is crucial for your contact center’s success. However, call quality monitoring isn’t a one-and-done thing. . Learn about call quality monitoring best practices to ensure your contact center’s success. What Is Quality Monitoring in a Call Center? What Is Call Quality?

Call Center 52

Call Center Education call center association Analytics 52

Totango

MARCH 23, 2021

Today’s concept of the customer journey takes a customer-centered perspective that unifies the pre-sales (buyer) and post-sales (customer) experience of your brand into a single lifecycle. When you win truly loyal customers, this journey will extend to them recommending your product to others.

Journey mapping 86

Journey mapping SaaS Best practices Benchmark 86

Noble Systems

SEPTEMBER 29, 2020

If you’re a contact center manager, you’ve probably heard a lot about how to manage and engage your workforce with WFM and WFO – especially recently. WFO is often used by call centers to improve workforce management and agent performance – and in turn, the customer experience. How does WFO work in the Call Center?

Management 86

Management Gamification Quality management Schedule adherence 86

JustCall

NOVEMBER 16, 2022

The Relevance Of Call Center eLearning Modules And Programs. Online training is the much-needed and most impactful method of eLearning call center training based on educational statistics, attractive infographics, and accumulated perceptions. Let us learn how important eLearning call center training is today!

Call Center 52

Call Center Consulting Consulting Education 52

Pointillist

MAY 23, 2018

By Steve Offsey. More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Analytics 90

Analytics Journey mapping Customer centricity Multichannel 90