NICE inContact

JULY 12, 2019

We’ve come a long way since the invention of social media, and today the advantages of digital customer service integration are crystal clear. Here’s our list of the biggest headaches of digital customer service integration and how to avoid them. Time is money, right?

Customer Service 54

Customer Service call center software Average Handle Time Call Center 54

Expivia

OCTOBER 4, 2021

If your business has customers, they need a way to contact you. However, finding and training staff to handle your customer service isn’t the easiest (or cheapest) task. . Contact center outsourcing can take the weight of customer management off your shoulders. How Does Contact Center Outsourcing Work.

outsourcing 98

outsourcing Contact Center Call Center Calibration 98

JivoChat

OCTOBER 14, 2021

That has been a headache for many, just take a look at the comment section on some companies’ social media pages. To support the amount of traffic you need, the service provides unmetered bandwidth. The platform gives a 99% uptime guarantee, 24/7 customer support, and a bonus of credit in Google Ads when you sign up.

Customer Support 52

Customer Support Accountability Sales Marketing 52

aircall

APRIL 16, 2021

The acceleration of digital transformation means it’s possible for different business tools to work together seamlessly better than ever before, giving you a fully-contained digital ecosystem. Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony.

SaaS 62

SaaS Sales Coaching APIs 62