Kayako

SEPTEMBER 8, 2015

Some of us prefer the term rep over agent, while others prefer the word agent over rep. All of us agree that we don’t like ninja.). Being assisted by someone with titles like genius, guru or ninja can be reassuring to some customers, and can instil confidence in the company and its support team. So, do job titles matter?

Engineering 95

Engineering Morale Accountability Customer Support 95

Nicereply

APRIL 8, 2019

In order to scale support effectively, all teams will need to move beyond manual processes at some point – which means investing in tools that help you become more efficient and to understand your customer better. The first tool that most teams implement is a help desk when a shared email inbox just won’t cut it anymore.

Feedback 81

Feedback Engineering APIs Customer Support 81

Amity

JULY 26, 2018

This blog will teach you how to write an effective customer success job posting that will give you a pool of stellar candidates. You’ll learn what content to include, why, and how to structure it so applicants know exactly what you’re looking for in your customer success position. Why and how?

Chief Customer Officer 65

Chief Customer Officer Metrics Engineering Sales 65

SmartKarrot

NOVEMBER 2, 2020

In this context, we reached out to business owners, influencers, startup founders to know what customer retention tactics they are using in the coronavirus pandemic. The best way to know how to retain customers is to hear it from other business owners who do just the same. What do Experts have to say? Reuben Yonatan, CEO, GetVoIP.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

Nicereply

JUNE 2, 2020

Awesome docs deflect tickets from your inbox, make for happier customers, and even boost up the effectiveness of your internal teams. So, instead of reaching out directly to your support team, they’ll often do a quick search through your knowledge base instead. One way to automate update requests is through using Slack.

Engineering 90

Engineering APIs Wait times Customer Support 90

Customer Guru

DECEMBER 13, 2017

It’s interesting to see how relevant it is even today. Here’s the slideshare for a quick refresher: Customer Guru – 10 for NOW from Customer Guru. Companies that are not using technology to connect and interact with their customers are becoming irrelevant for the consumer.

Customer Experience 119

Customer Experience Chief Customer Officer Customer centricity Coaching 119

Customer Guru

MARCH 7, 2018

Sonia Bhatia Salmin, Ex-Head of Customer Experience at Piramal Pharma Solutions, shares her thoughts on the importance of CX, and how she led Piramal Pharma Solutions into becoming one of the most customer-centric pharmaceutical companies in India. I completed my engineering in 2001, majoring in Electronics. It was impressive.

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65