how-contact-centers-are-rising-to-the-demands-of-consumers-based-from-home Blog Related Topics 
Callminer
DECEMBER 17, 2019
As industrial and economic globalization trends continue to develop in the world’s present market, the use of outsourced talent to accomplish a wide variety of tasks ranging from the rote and repeatable to the complex and mission-critical grows ever more ubiquitous. Better Agent Performance. Sales Pursuits. Facilitating Cooperation.
IdeasUnlimited
OCTOBER 24, 2022
A healthy startup culture is what gave rise to Silicon Valley which produced some of the most well known brands such as Microsoft, Google and Oracle. A healthy startup culture is what gave rise to Silicon Valley which produced some of the most well known brands such as Microsoft, Google and Oracle. And for just a single quarter.
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Call Experts
DECEMBER 12, 2019
Consumers can be demanding, and at this time of year, their needs should be at the forefront of every business owner's mind. Consumers can be demanding, and at this time of year, their needs should be at the forefront of every business owner's mind. The rise in demand leads to an increase in call volume.
Uniphore
JANUARY 25, 2022
A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. All of this answers the question of where we go from this critical juncture. All of this answers the question of where we go from this critical juncture. With the mass migration to working from home, video conferencing has become ubiquitous.
bold360 Blog
JULY 24, 2020
So, we made some predictions here at CXNext: Live about how the era of social distancing would change CX. On today’s show, we have a panel of great guests from LogMeIn — Erica Mayshar, Chris Savio , Akhil Talwar and Courtney Jucht — to discuss four of the predictions we made when the pandemic started. How well do you think we did?
Callminer
SEPTEMBER 5, 2017
Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. “The huge turnover rate of call centers means…” Continuous hiring and training of new agents.
Netomi
JANUARY 5, 2022
He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Our favorite content from Adam: Empathy Is Not Just a Mindset; It Is a Learned Skill. Customer service leaders come in all shapes and sizes. Adrian Swinscoe. Colin Shaw.
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