ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. The post Guest Blog: How to Create Customer Loyalty in the Healthcare Space appeared first on Shep Hyken. Shep Hyken.

Healthcare 318

Healthcare Advertising Education Technology 318

Call Experts

SEPTEMBER 8, 2023

In the healthcare industry, a HIPAA-compliant answering service is your ultimate healthcare ally. Today, HIPAA has become a cornerstone in safeguarding patient data across all practice areas. Secure Communication HIPAA officially requires that all electronic patient data secure in its transmission.

Answering services 52

Answering services Healthcare Call Center Education 52

JustCall

APRIL 7, 2021

HIPAA-compliant texting apps protect patients' information from potential identity thefts and security breaches. In this blog, you will learn everything about how to send HIPAA-compliant text messages. What is HIPAA Compliance? Is Texting HIPAA-Compliant? Take Patients' Consent.

Healthcare 52

Healthcare Interactive Voice Response voip CRM 52

Comm100

MAY 8, 2021

Note: This blog post was originally published in October 2020 but has since been updated to include the latest research, up-to-date features, and pricing. Comm100 free Live Chat is simple to set up, offers a customizable chat button and window, and includes web, desktop and mobile app for agents.

CRM 83

CRM Surveys Chatbots Customer Support 83

Call Experts

NOVEMBER 14, 2018

Having a medical call center will help your team answer your patient calls and messages with urgency. When you outsource to our Experts, we assist with your client's calls and messages 24x7 in a HIPAA compliant environment. We need to ensure privacy and HIPAA compliance. More Blogs Menu. Telephone Etiquette.

Contact Center 56

Contact Center outsourcing Call Center Answering services 56

Certified Languages International

JULY 19, 2020

Equity across digital health (apps, portals, #telehealth ) is essential to address health disparities. This is supported by relaxed regulations allowing providers to use non-HIPAA-compliant applications like FaceTime to see patients. whether certain communities prefer phone calls over text messages or emails).

Healthcare 64

Healthcare Feedback Personalization Surveys 64

Natalie Petouhof

MARCH 15, 2016

Enhancements Jive is making to the Jive for Healthcare Collaboration include: Secure, HIPAA-compliant team messaging: Last year marked the launch of Jive’s real-time team messaging app solution, Jive Chime. Since then, Jive has developed a new hub set to connect clinicians in real-time.

Healthcare 40

Healthcare Employee engagement Metrics Enterprise 40