helpful-government-websites-use-website-self-service-to-be-more-responsive Blog Related Topics 
ShepHyken
DECEMBER 13, 2019
This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor.
Creative Virtual
APRIL 30, 2020
Making a call to a customer service contact centre can be a frustrating and time-consuming experience on a regular day. Companies are asking customers to avoid calling them and adding notifications about long call wait times on their websites. Throw in a global pandemic and all bets are off.
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Nicereply
JANUARY 14, 2021
It’s a known fact that acquiring new buyers costs more than retaining current ones. Lack of knowledge, experience, and prior tactics can make it even more challenging than it is. You must use special discounts and offers to build loyalty. This means they’ll likely go with another brand if it’s more favorable to them.
ProProfs Blog
APRIL 30, 2020
As the world gradually adapts to the current COVID-19 pandemic and more and more people move indoors to practice social distancing, businesses, globally, are faced with a dilemma- to either make necessary changes and survive or completely shut down operations. Novel Coronavirus Crisis Management & Planning.
Creative Virtual
APRIL 16, 2020
Delivering excellent customer service is more important than ever, as it can be a real ‘make it or break it’ experience for customers looking for quick answers in these uncertain times. I’m going to describe a retail bank’s response to this demand.
JivoChat
APRIL 28, 2021
Customer service is king. What many companies fail to realize is that there are many different types of customer service. More importantly, if you’re not actively engaging people with these different approaches, it could cost your company a lot. Reactive vs. Proactive Types of Customer Service.
bold360 Blog
MARCH 16, 2020
Policies and procedures are changing from day to day and customer service teams are just trying to keep up with growing customer concerns around the virus. Through all of this, customers still expect a high quality of service and to receive information that is relevant to their circumstance, timely and of course correct.
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