Beyond Philosophy

FEBRUARY 6, 2020

Nonetheless, it does, and done right can yield positive customer-driven growth. First, if you’re interested in using behavioral science to promote growth or to change your Customer Experience, I offer a word of caution. We discussed Framing Effects in a recent podcast. Follow Colin Shaw on Twitter @ColinShaw_CX.

Marketing 405

Marketing Entertainment Consulting Consulting 405

Cisco - Contact Center

APRIL 22, 2024

Our holistic approach to environmental sustainability includes… Read more on Cisco Blogs As one of the largest technology companies in the world, it is critical for Cisco to operate in a way that helps to protect our planet.

Technology 86

Technology 86

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Enterprise 113

Enterprise Education Best practices Customer retention 113

AnswerConnect

MARCH 12, 2024

Looking for a cost-effective way to enhance business growth? The post How live receptionist services can empower business growth. appeared first on AnswerConnect Blog. Discover how live virtual receptionists can help you get an edge on the competition and grow.

Customer Experience 52

Customer Experience 52

Beyond Philosophy

MARCH 20, 2020

The post Are You Using This Valuable Marketing Tool For Growth? Colin is an international author of six bestselling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX. appeared first on Customer Experience Consulting.

Marketing 427

Marketing Consulting Consulting Construction 427

Totango

JANUARY 2, 2024

In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth. Learn how Totango can provide your team with the data visibility and customer insights you need to elevate your pre- and post-sales operations and unlock new growth for your company.

Automotive 99

Automotive Journey mapping Self service Sales 99

ShepHyken

SEPTEMBER 8, 2017

Belle Balace is growth specialist at Visme.co , a powerful online presentation, infographic, and data visualization tool. The post Guest Blog: 5 Lessons I’ve Learned from Answering Support Tickets appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Airlines 396

Airlines Advertising Big data Marketing 396

kommunicate

AUGUST 18, 2023

Last Updated on August 18, 2023 Product adoption, Engagement and Retention are three key ingredients in growing a business, especially one through the Product-Led Growth Model. The post Chatbots Propelling Adoption, Engagement and Retention in Product-Led Growth appeared first on Kommunicate Blog.

Chatbots 96

Chatbots Management 96

Tethr

MAY 29, 2023

An update from Tethr at the 2018 AI Growth Summit: Our team discusses the challenges faced by today's sales professionals.

Sales 62

Sales 62

Totango

FEBRUARY 5, 2024

Here are three of Karen’s hot takes from the episode, and be sure to listen to the full podcast to learn more about the three-legged stool approach and how to effectively use this method to find new revenue growth. How do you leverage happy customers to drive growth? Customer success is a three-legged stool “Chime! We all know it.

Sales 98

Sales Enterprise Marketing SaaS 98

Beyond Philosophy

FEBRUARY 17, 2020

We spoke to Messina on a recent podcast about this concept and how it applies to customer-driven growth. The post Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth appeared first on Customer Experience Consulting. Colin is an international author of six bestselling books and an engaging keynote speaker.

Airlines 415

Airlines Call Center Consulting Consulting 415

Beyond Philosophy

APRIL 18, 2017

My colleague’s 19-year-old daughter, on the other hand, hops from one makeup brand to another based on reviews, blogs and what her friends are buying. If you enjoyed reading this blog, you might also like these: The Happiest Way to Spend Your Money in 2017. The post The Surprising Secret to Sales Growth appeared first on.

Sales 310

Sales Consulting Consulting Customer emotions 310

Beyond Philosophy

JANUARY 26, 2023

Knowing these answers is essential to gain growth in today’s business environment. #5: The post The Seven Key Strategic Questions Essential for Gaining Growth in 2023 appeared first on Beyond Philosophy. They are concerned with those things, of course, but they are also looking to feel cared for as a person. Click here !

Customer centricity 195

Customer centricity Construction Education Customer Experience 195

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. I do believe that retention is really the root of both satisfaction and growth.

Sales 93

Sales industry standards Benchmark Healthcare 93

Beyond Philosophy

AUGUST 25, 2022

How to Build a Proactive Experience to Gain Growth and Save Costs! We explore the many reasons why customers do what they do—and what you should do about it. Subscribe today right here. The post The Future Today! appeared first on CX Consulting.

Cloud contact 369

Cloud contact Contact Center Construction Consulting 369

Beyond Philosophy

JULY 27, 2023

The post Why Authentic Experiences are Vital to Business Growth & How to Create Them appeared first on Beyond Philosophy. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here.

Customer centricity 195

Customer centricity Personalization 195

Cisco - Contact Center

APRIL 9, 2024

When I first joined Cisco,… Read more on Cisco Blogs This post was authored by Pranav Athrangadan, a Business Analyst Intern on the Material Planning Team under Manufacturing Operations within the Silicon One Operation Team.

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83

Totango

MAY 27, 2022

Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. It lets your product do the talking, departing from a sales-led growth strategy that depends on a conventional sales pitch. In this blog, we’ll cover the essentials of product-led growth. What Is Product-led Growth (PLG)?

SaaS 120

SaaS Customer retention Sales Marketing 120

ShepHyken

MAY 31, 2019

A well-planned customer experience strategy can have an impressive impact on your organization, increasing customer satisfaction, reducing churn, and ultimately boosting sales, growth and profitability. The post Guest Blog: Ways to Improve Your Customer Experience Online appeared first on Shep Hyken. What is the customer experience?

Customer Experience 290

Customer Experience Feedback Construction Personalization 290

Cisco - Contact Center

SEPTEMBER 8, 2023

Together, we can prepare to meet even more customer needs as expansion… Read more on Cisco Blogs Capturing your share of the massive Managed Services Provider (MSP) market means making the most of every opportunity.

Management 96

Management Marketing 96

Totango

NOVEMBER 27, 2023

We know that sales and customer success (CS) teams must work together to drive revenue growth and expansion. However, as the focus on retention and expansion to drive growth has become more pertinent, the role of CS has also sharpened to focusing more on driving and ensuring customer value.

Sales 71

Sales Enterprise Accountability Metrics 71

Cisco - Contact Center

JANUARY 16, 2024

I was… Read more on Cisco Blogs “Luck is what happens when preparation meets opportunity.” ” This quote, attributed to Roman philosopher Seneca, perfectly captures how I found myself here, in the extraordinary world of Cisco.

97

97

ShepHyken

NOVEMBER 18, 2016

This week on our Friends on Friday guest blog post my colleague, Timi Garai, discusses the power of millennial moms and how to gain their loyalty. Fun fact: in her free time, she blogs about the manga and animé subculture. The post Guest Blog: How Retailers Can Earn Millennial Moms Loyalty appeared first on Shep Hyken.

Education 296

Education Marketing Management Customer Service 296

ShepHyken

OCTOBER 11, 2019

As a reader of Shep’s blog, I’ll assume you know you’re in the people business. If you want the full answer, you’ll want to pick-up my latest McGraw-Hill book, The Airbnb Way – 5 Leadership Principles for Igniting Growth through Loyalty, Community, and Belonging. How have leaders at Airbnb crafted a 21 st -century customer experience?

Technology 238

Technology Customer Experience Personalization Engineering 238

Totango

DECEMBER 7, 2023

Check out three key highlights from the podcast and listen to the entire episode to learn how vertical alignment can help GTM teams drive growth and increase customer value. Foster cross-functional alignment through common customer goals Alignment is most frequently achieved when there’s clarity and commonality around insight and objective.

Sales 89

Sales Enterprise Best practices Metrics 89

ShepHyken

OCTOBER 6, 2017

He and his team share tips about customer service and communication on the Userlike Blog. Read Shep’s latest Forbes Article: Customer Focus Inks Growth For Tattoo Industry: Mario Barth’s Six Secrets. The post Guest Blog: 4 Tricks for Keeping Your Cool in Tricky Service Situations appeared first on Shep Hyken.

Customer Service 319

Customer Service Personalization Customer Experience 319

ShepHyken

JULY 19, 2019

Matteo Gasparello is the Head of Traffic Growth at Y Media Labs. The post Guest Blog: [Infographic] How Artificial Intelligence Can Help Your Brand Deliver a Better Customer Experience appeared first on Shep Hyken. The brands that are defining customer experience today through a blend of empathy and data. Let’s dive right in!

Customer Experience 236

Customer Experience Technology Personalization 236

Totango

JULY 29, 2022

Renewals and upsells are effective ways to expand customer revenue for any recurring revenue business model but they are especially important during periods of economic uncertainty when new acquisition growth slows down or stops altogether. . Growth rate last 90 days. Current year growth rate target.

Upselling 111

Upselling Enterprise Accountability Metrics 111

Cisco - Contact Center

MARCH 7, 2024

The story gets even better when Partners use Cisco E… Read more on Cisco Blogs It’s been a year since the Cisco Enterprise Agreement 3.0 became generally available, and we’ve seen incredible results for customers and partners.

Enterprise 90

Enterprise 90

Cisco - Contact Center

FEBRUARY 13, 2024

My main takeaways for partners: we’re driving new security opportunities for y… Read more on Cisco Blogs I’m on the heels of another incredible week of Cisco events—this time with our customers and partners at Cisco Live EMEA.

90

90

ShepHyken

AUGUST 30, 2019

How Huge Growth Can Be Achieved with Customer Segmentation. By producing valuable content and distributing it through channels like your blog, email, social media accounts, and even SMS, you’ll start to build engagement with your customers. The post Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value?

Airlines 259

Airlines Metrics Advertising Sales 259

Nicereply

NOVEMBER 24, 2022

Business growth tips – find out more about best practices and useful tools. With over 32,5 million small businesses competing for market equity in the US alone, it should come as no surprise that business growth is a burning question for many company owners. There are, however, 8 tips that can ignite your small-business growth.

outsourcing 59

outsourcing Entertainment Customer retention Sales 59

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. Every organization is facing a stern competition to sustain their business growth. The post Guest Blog: 4 Things to Learn from a Disappointed Customer appeared first on Shep Hyken.

Advertising 270

Advertising B2B Employee engagement CRM 270

ShepHyken

MAY 10, 2019

In addition, you can allocate the funds saved from outsourcing to other functions that can contribute to business growth and expansion. The post Guest Blog: What is Outsourced Customer Support and Why Do You Need it appeared first on Shep Hyken. Offers more language options.

outsourcing 270

outsourcing Customer Support Customer Service Technology 270

ShepHyken

FEBRUARY 8, 2019

Through careful planning and execution, you can utilize feedback as a vehicle of change for organizational growth and an improved experience for your customers. The post Guest Blog: Improving Customer Experience Using Employee Feedback Data appeared first on Shep Hyken. however, collecting data is not enough.

Feedback 235

Feedback Customer Experience Abandon rate Surveys 235

Totango

APRIL 6, 2023

Our latest platform enhancements and solutions help you scale without needing to add headcount, and make CS a company-wide initiative that drives predictable revenue growth. The post Totango product innovations help CS drive predictable revenue growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Enterprise 85

Enterprise CRM Sales Customer retention 85

ShepHyken

AUGUST 23, 2019

The flexibility offered by an omnichannel experience can be a great ally for your company’s growth. The post Guest Blog: Omnichannel Customer Service – Why should you implement it in your business? Data collection. Moreover, it’s a great source of information about your current customers and your potential buyers.

Customer Service 270

Customer Service Customer retention Self service Sales 270