Comm100

DECEMBER 8, 2020

Other benefits of using a chatbot are: Increased sales by improving customer support and satisfaction levels They help you save on costs for customer support representatives ( up to 30% ) They save you the time you’d normally invest in managing customer support. We all know you have mere seconds to convince a visitor to turn into a customer.

Chatbots 53

Chatbots Scripts Sales Personalization 53

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Analytics 83

Analytics Feedback Marketing Metrics 83

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Feedback 83

Feedback Analytics Marketing Metrics 83

Totango

JUNE 3, 2022

Sales to Customer Success Handoff Email Template. As [Sales Rep Name] mentioned, I’ll be your main point of contact, and it’s my job to make sure you have everything you need to achieve your goals with our products. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar.

Feedback 110

Feedback SaaS Surveys Accountability 110

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. Customer Success vs. Sales. Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

GetFeedback

AUGUST 10, 2018

According to Gleanster Research , only 25% of marketing leads are actually qualified enough to pass to sales, and 79% never become customers. For one, few businesses properly pre-qualify their leads, let alone nurture them, so by the time they reach sales, they’re far from ready to buy. Pre-sales surveys help you do just that.

Surveys 60

Surveys Sales Feedback B2B 60

ClientSuccess

APRIL 4, 2019

ClientSuccess will host David Jackson , Founder and CEO of TheCustomer.Co , for this month’s customer success webinar series: Product-Led Customer Success: What, How, and Why. Invite your CEO, CFO, CTO, product leader, customer support leader, customer success leader, marketing leader, and sales leader. Request a custom product demo.

SaaS 46

SaaS B2B Feedback Sales 46

Totango

JUNE 21, 2023

The cross-functional nature of customer success As we continue to redefine the landscape of customer success (CS), one thing is clear: the customer journey is a collaborative endeavor that involves marketing, sales, customer success, and product teams. This enhances your user engagement and ensures your customers are always informed.

Enterprise 85

Enterprise Feedback Surveys Marketing 85

JustCall

DECEMBER 1, 2022

Sales referrals are a win-win situation wherein your existing customers enjoy social validation for advocating something that’s great and your business gets free marketing and higher sales. Various companies are capable of growing rapidly simply by implementing a sales referral strategy. Sales Referrals facilitate the sale.

Sales 52

Sales Scripts Marketing Construction 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

CrazyCall

FEBRUARY 5, 2019

Objections are a common occurrence in sales, even with the best pitch out there you can still get “NO” for an answer. There are several reasons for sales objection, related to price, trust, and a product. Let’s talk about common sales objections and the best ways to overcome them. What is a sales objection?

Sales 106

Sales Scripts industry standards Feedback 106

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

Totango

JANUARY 2, 2024

To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey. She also discussed the importance of CS having a good relationship with the Sales Operations team.

Automotive 101

Automotive Journey mapping Self service Sales 101

Nicereply

APRIL 30, 2020

Be all ears to your customers and let them boost your sales because of your ace customer services. This can be a free eBook guide to your services or a discounted entry for your next webinar or just extra credits in their account. Your sales and service teams are aligned with homogenous information about customers. Be proactive.

Sales 69

Sales Customer Service Upselling CRM 69

ProProfs Blog

AUGUST 14, 2020

More than 80% of customers seek immediate response for sales or marketing questions. But this number rises up to 90% when their question is solely about sales. One of the Hyken’s blogs suggested that. To know what your prospective buyers really think, you need a tool that helps you capture their feedback efficiently.

Analytics 174

Analytics B2B Education Feedback 174

JivoChat

APRIL 8, 2021

Customer engagement tools are software solutions that facilitate ongoing two-way interactions between companies and customers, which enable companies to gather feedback and insights from the target market and allow customers a means of communicating their needs and interests. Shorter Sales Cycles. What Are Customer Engagement Tools?

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

inmoment

NOVEMBER 26, 2019

InMoment’s Nate Morley was joined by Savannah Harper, director of operations services at Auntie Anne’s, and Nhuy Weidinger, brand marketing manager for McAlister’s Deli, to host a webinar in partnership with FastCasual.com, “Success Starts with Your Guests: Using Guest Feedback Throughout Your Entire Organization.”

Feedback 40

Feedback Finance Revenue potential Marketing 40

Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Some of the key takeaways from the webinar included: . After the live webinar, the speakers participated in a Q&A session with audience members. Here is a recap of the Q&A and be sure to check out the webinar on-demand below. .

Chief Customer Officer 103

Chief Customer Officer Accountability Best practices Feedback 103

ClientSuccess

JANUARY 25, 2021

For most customer success departments, the internal department you work closest with and most often is definitely sales. This is all to say that while working closely with sales departments comes naturally to most CSMs, bringing in other departments – such as marketing – can sometimes leave both customers and internal teams wanting more.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

Totango

AUGUST 16, 2022

Other types of apps that may support customer retention include software for dunning management, collecting user feedback, tracking customer loyalty and analyzing client behavior. Hubspot provides CRM features for use across organizations, including marketing, sales, customer service and operational teams. Customer Feedback: Qualroo.

Customer retention 100

Customer retention Upselling CRM SaaS 100

Totango

JULY 11, 2023

SVP of Customer Success “Totango takes all of our feedback and implements it almost immediately or can provide a product roadmap timeline in which it will be accomplished. You can see more about our latest features and customer stories in our recent webinars and on our blog. ” — Juan G.,

Journey mapping 83

Journey mapping Enterprise Accountability Feedback 83

Beyond Philosophy

SEPTEMBER 6, 2017

We find that many organizations measure performance in sales growth or stock price. Real-time feedback helps relieve the pain of change for your team. To that end, investing in real-time feedback on your efforts helps team members see why the actions you prescribe are significant. It also helps you allocate proper resources.

Consulting 302

Consulting Consulting Finance Metrics 302

Nicereply

NOVEMBER 21, 2023

They provide quick, actionable insights that you can use to optimize specific stages of your customer experience strategy, from sales and onboarding to customer support. A decision-maker may have different feedback than an end-user, and both are valuable in their own right. What areas do you think we could improve in?

Surveys 59

Surveys B2B Feedback Education 59

Beyond Philosophy

OCTOBER 12, 2017

87% of in-store fashion shoppers want to try stuff on, but only 34% of in-store fashion shoppers want help from sales associates. Electronics shoppers (70%) and home improvement shoppers (62%) do want advice from sales associates. Always monitor and respond to customer feedback that you receive on the various sites.

Consulting 326

Consulting Consulting Sales Surveys 326

CrazyCall

FEBRUARY 5, 2019

Objections are a common occurrence in sales, even with the best pitch out there you can still get “NO” for an answer. There are several reasons for sales objection, related to price, trust, and a product. Let’s talk about common sales objections and the best ways to overcome them. What is a sales objection?

Sales 91

Sales Scripts industry standards Feedback 91

ClientSuccess

DECEMBER 7, 2021

Any CSM who has spent more than a few days in the SaaS industry working directly with customer contacts understands the incredible importance and value of customer feedback. The post-sale survey. Sales typically sets the customer journey stage with first impressions, so you want to make sure things are off to a good start.

Surveys 83

Surveys industry standards Feedback SaaS 83

Balto

DECEMBER 4, 2023

This blog post is adapted in part from a webinar hosted by Balto featuring Michele Santagata. Ongoing training backed by continual coaching and feedback, not just leaving them to look for answers on their own. Automating your QA process with real-time tools is a huge time saver and gets agents essential feedback much faster.

Contact Center 52

Contact Center Scripts Gamification Multichannel 52

ClientSuccess

MARCH 8, 2023

Let them know you appreciate their feedback and are committed to providing the best possible experience. Show gratitude Finally, it’s important to show gratitude. Thank the customer for their business and for bringing their issue to your attention. A little bit of gratitude can go a long way in building a loyal customer base.

Personalization 79

Personalization Feedback Marketing Sales 79

Tethr

MARCH 19, 2020

While a happy customer might not be registering for your webinar or reading your latest blog post, you shouldn’t give up on trying to enhance your engagement strategy. More engaged customers contribute stronger and more specific feedback, purchase more, tell others about you and use your product on a deeper level. .

Customer Experience 73

Customer Experience Feedback Sales Personalization 73

ClientSuccess

AUGUST 17, 2022

Here are some tips and tricks to get started: Ask for customer feedback. . Asking for customer feedback on new products, features, or ideas can show your customers that you’re looking to them to help inform the direction of your organization, which can prompt them to stick around longer. Ready to go above and beyond?

Customer retention 82

Customer retention Feedback Sales Marketing 82

JustCall

MARCH 28, 2023

Many sales and customer support teams are poorly trained, insufficiently equipped, and incoherent in execution. In this blog, we will cover the exact steps you can take to set your customer-facing teams for success. This can include setting measurable targets for sales figures, response times, and customer satisfaction scores.

Morale 52

Morale Sales Feedback Construction 52

Nicereply

JUNE 20, 2022

Optimizing the customer journey is one of the best ways to ensure your sales funnel converts well and maintains a high ROI. Therefore, the interactions could come through ads, social media marketing campaigns, blogging, SEO, content marketing, word of mouth, and other channels. So, how exactly can you optimize the customer journey?

Journey mapping 115

Journey mapping Surveys Advertising Sales 115

GetFeedback

SEPTEMBER 24, 2019

A Voice of the Customer (VoC) program is an essential tool to collect valuable customer feedback and take proper action to improve customer experience (CX). In recent years, the job of sales professionals has changed dramatically due to buyer self-education via the internet and social media.

Education 60

Education Sales Feedback Healthcare 60

ClientSuccess

MARCH 29, 2022

Ask for feedback. . During the onboarding, make sure you record and track any off-hand feedback to take back to your internal team. . And finally, after onboarding, it’s a good idea to send out a formal survey or feedback assessment that goes into detail about the specific points of the onboarding.

Feedback 52

Feedback Surveys Accountability Sales 52

ClientSuccess

MARCH 29, 2022

Ask for feedback. . During the onboarding, make sure you record and track any off-hand feedback to take back to your internal team. . And finally, after onboarding, it’s a good idea to send out a formal survey or feedback assessment that goes into detail about the specific points of the onboarding.

Feedback 52

Feedback Surveys Accountability Sales 52