aircall

JULY 30, 2021

Collaboration. How to Create a Hybrid Workplace Built On Collaboration. This way, you start opening a line of communication that allows for collaboration. . Schedule team-building activities that in-office and remote workers can join. For example, teams that have individualistic tasks can work at home.

Accountability 116

Accountability Personalization Management Technology 116

NobelBiz

FEBRUARY 20, 2024

Remote work becomes feasible, allowing call centers to operate efficiently from various locations. Advanced Functionality: VoIP provides features like Interactive Voice Response (IVR). Enhanced Collaboration: VoIP enables collaboration among call center agents. Clearer audio ensures better interactions with customers.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

VirtualPBX

JUNE 21, 2023

In this blog post, we will explore six impactful ways VirtualPBX can significantly lower your business’s operating costs this summer. Virtual Offices and Remote Work : In today’s evolving work landscape, remote work and virtual offices have become increasingly prevalent.

voip 98

voip Call Logging Telecommunications Morale 98

Enghouse Interactive

JULY 27, 2020

Transform the Contact Center with Microsoft Teams (blog Series). Blog #3 Seeing is Believing! I n our previous blogs in this series, we explored how Microsoft Teams, when integrated into the Contact Center, helps provide a better experience for the end-customer and how it helps enhance agent productivity. .

Contact Center 52

Contact Center Education First call resolution Cloud contact 52

Cisco - Contact Center

DECEMBER 8, 2020

The WebexOne series highlights a wave of Webex innovation to drive experiences that are 10x better than in-person interactions, help organizations collaborate seamlessly, and transform their employees and customer experiences to power an inclusive future for all. Devices Designed for the New Hybrid Workplace.

Contact Center 144

Contact Center Wireless Personalization Technology 144

VirtualPBX

MARCH 7, 2024

In this blog post, we’ll delve into what PSTN is, how it works, and discuss its superior counterparts in today’s digital landscape. Additionally, VoIP systems often come with features like voicemail-to-email, call forwarding, and virtual phone numbers, enhancing flexibility. What is PSTN? How does it work?

voip 59

voip Telecommunications Wireless CRM 59

Hodusoft

OCTOBER 4, 2023

In this blog post, we will discuss eleven practical ways through which Internet Telephony Solutions can help organizations reduce communication costs. Remote work enablement: With the rise of remote work, businesses need to facilitate communication among distributed teams. Read on and thank us later.

voip 105

voip Real estate Abandon rate Analytics 105

UJET

AUGUST 5, 2020

Now after being in Munich for almost two years, I’ve had time to reflect on the benefits, drawbacks, and lessons learned about working remotely while living abroad. This new angle is also becoming increasingly important with the recent rapid shift to teams working remotely. Remote Work Management. A Growing Experience.

Personalization 133

Personalization Marketing Management Accountability 133

Momentum Telecom

JUNE 6, 2022

83% 1 of employers say they’ve made a successful shift to remote work. Most businesses are settled into these remote and hybrid work arrangements going into 2022, and many are evaluating where they can make improvements to their telecom and IT infrastructure. . Collaboration & Communication. Voice-enabled Microsoft Teams.

Telecommunications 98

Telecommunications Construction Service level Technology 98

aircall

JANUARY 27, 2023

With such a diverse range of vendors, each with its own features, integrations, and services, how do you know you’re making the right call for your unique business objectives? Its VoIP solution focuses on providing standard customer-facing services with an emphasis on assisting remote teams.

voip 62

voip Analytics Accountability Sales 62

VirtualPBX

MARCH 7, 2024

In this blog post, we’ll delve into what PSTN is, how it works, and discuss its superior counterparts in today’s digital landscape. Additionally, VoIP systems often come with features like voicemail-to-email, call forwarding, and virtual phone numbers, enhancing flexibility. What is PSTN? How does it work?

voip 52

voip Telecommunications Wireless CRM 52

Momentum Telecom

SEPTEMBER 29, 2021

Even when the pandemic is over, remote working will likely continue to be widespread. Traditional on-premise communication tools no longer make the cut when your employees are dispersed across multiple locations. That’s where Microsoft Teams steps into the picture with its impressive assortment of features.

Interactive Voice Response 98

Interactive Voice Response Contact Center 98

JustCall

MARCH 28, 2023

Want to set your sales team up for success? When you’re dealing with remote sales teams placed in different corners of the globe, it can be particularly challenging to meet targets. As a sales leader, it is difficult to craft a sure-shot plan on how to manage a remote sales team. Read the blog to learn more!

Sales 52

Sales Management Morale Employee engagement 52

ProProfs Blog

AUGUST 6, 2021

Whether you are an entrepreneur looking to get super-productive teams or an HR professional striving to retain your valuable employees, this blog is for you. We will explore the 20 best employee engagement software in 2021 and compare their features. Features of Employee Engagement Software. Is there any pressure at work?

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

ViiBE Blog

JUNE 15, 2023

ViiBE Blog Screen-sharing vs co-browsing: what to choose for your business? Both are powerful tools that enable teams to collaborate remotely, share information, and provide real-time support to clients and customers. However, screen sharing and co-browsing are not the same. What is screen sharing used for?

Technical Support 52

Technical Support CRM Technology Education 52

aircall

AUGUST 6, 2021

Learn about the benefits of this type of workplace and how to leverage collaboration while working with both in-person and remote employees. A hybrid workplace is when a company has a combination of in-person and remote employees. . Here we’ll go over what traits to look for when you’re building your team. Collaboration.

Customer centricity 77

Customer centricity Education Personalization Management 77

aircall

JUNE 23, 2022

Annual Awards Program Recognizes Innovation in the Global Remote Technology Industry. In 2021, RemoteTech Breakthrough chose Aircall as “Overall Remote Communication Solution of the Year.” Aircall has positioned itself as a leader in the unified communication and collaboration space.

APIs 62

APIs Metrics Technology Sales 62

JustCall

APRIL 13, 2020

Are you finding it difficult to manage remote customer service teams? With the pandemic leading to global lockdowns, teams are moving to work from home and remote culture. We interviewed several customers and customer service teams that have shifted to remote working. And now, let us jump into the details.

Customer Service 98

Customer Service Interactive Voice Response Analytics First call resolution 98

Hodusoft

JANUARY 3, 2024

In the last few years, the demand for CCaaS has increased significantly owing to the growth of remote working and agents working from home during the pandemic and subsequent lockdowns. Benefits of CCaaS Key Features of CCaaS How to select the right CCaaS software for your business? billion by 2030. What is CCaaS? What is CCaaS?

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: IP PBX Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. That number was 197 million in March 2021.

Banking 52

Banking Interactive Voice Response Finance Accountability 52

UJET

MARCH 17, 2020

A strong customer support team is integral to the success of any business. But a strong team doesn’t need to be in the same office to ensure success. The rise of remote work has proven that employees can be as, or more, efficient in their work outside of the office. Use the Best Tools and Platform. Daily Check-Ins.

Customer Support 121

Customer Support Management Feedback Self service 121

Hodusoft

FEBRUARY 16, 2022

A Gartner survey suggests 30% of organizations will shift their on-premise contact center operations to remote by 2024. However, hybrid work comes with an added layer of complexity as the workforce is both remote and on-site. So what features should you be looking for when choosing a contact center software for your hybrid team.

Contact center software 98

Contact center software Contact Center contact center solutions CRM 98

Momentum Telecom

JULY 20, 2021

While the workforce may not be completely remote, it doesn’t look the way it did before either. With the right communication tools and unified communications provider, your customers will have the tools needed to seamlessly adapt to these changes, without risking collaboration or communication. .

Employee engagement 98

Employee engagement Technology Personalization voip 98

Momentum Telecom

JULY 20, 2021

Virtually every company had to address the issue of a remote workforce when the pandemic hit in 2020. You don’t want remote workers using unreliable internet or WiFi connections to access your critical business applications. Cloud voice gives you innovative features that go far beyond what a traditional phone system can offer.

Technology 92

Technology Service level Personalization Management 92

VirtualPBX

NOVEMBER 29, 2023

Guest Blog From SayNine Business communication changes almost on a daily basis, and it is essential for businesses to try to keep up with the new trends in the sphere. All you need is an app and an internet connection so you and your team members can make reliable phone calls from a device of their choice.

voip 98

voip Analytics B2B Technology 98

Momentum Telecom

JUNE 11, 2021

If you’re searching for ways to make a remote or hybrid work environment a success, there are four technologies that allow you to stop your search. A hybrid work environment needs high-quality, cloud-based communications and collaboration technology. The key is making remote workers feel like they haven’t left the office behind.

Technology 98

Technology Engineering Enterprise Analytics 98

VirtualPBX

SEPTEMBER 24, 2021

Business VoIP features for busy professionals offer time-saving and convenient solutions for everyday workflow inefficiencies. As a Telecommunications company with remote and hybrid employees, creating a productive and streamlined workplace is our field of expertise. Dynamic Voicemail Boxes. Create a Faster Workflow Today.

voip 98

voip Call Logging Telecommunications Call flow 98

aircall

JULY 28, 2021

CEO Sundar Pichai explained in a blog post: “Our campuses have been at the heart of our Google community, and the majority of our employees still want to be on campus some of the time. More importantly, how can they continue empowering their employees despite them working in remote locations? What Is a Hybrid Workforce? By the Numbers.

Real estate 104

Real estate call center software Call Center Wait times 104

JustCall

MARCH 28, 2023

Sales success hinges on strong collaboration within the team. In this blog post, we’ll explore the benefits of collaboration, address common challenges, and provide actionable steps to foster a collaborative sales environment. Benefits of Effective Sales Team Collaboration 1.

Sales 52

Sales CRM Best practices Morale 52

Hodusoft

AUGUST 15, 2022

Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. Leveraging the advanced technologies, IP PBX business phone systems not only provide voice communication but much more features. Supports remote and multi-location communication. Lower initial cost.

Telecommunications 52

Telecommunications voip CRM Sales 52

Hodusoft

AUGUST 15, 2022

Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. Leveraging the advanced technologies, IP PBX business phone systems not only provide voice communication but much more features. Supports remote and multi-location communication. Lower initial cost.

Telecommunications 52

Telecommunications voip CRM Sales 52

aircall

AUGUST 4, 2021

And when teams are working remotely, managers must decide how those employees can interact effectively with their in-house colleagues without undermining productivity.”. However, 55% of employees prefer to work remotely at least three days a week. Talk to your team directly and listen. So what can you do?

Employee engagement 108

Employee engagement Consulting Consulting Morale 108

Momentum Telecom

MARCH 30, 2020

If yours is like many companies worldwide, you recently may have made an abrupt switch to working remotely. The technology you use while working remotely might not replace the in-person interactions you’re used to. The technology you use while working remotely might not replace the in-person interactions you’re used to.

Abandon Call 97

Abandon Call Morale Government Analytics 97

Hodusoft

FEBRUARY 8, 2024

Traditionally, the majority of clients of MSPs used to be small and midsize businesses (SMBs), government agencies, not-for-profit organizations, and other organizations that don’t have a dedicated in-house IT team. Unified Communication fosters collaboration by providing real-time communication channels and collaborative tools.

Contact center software 52

Contact center software Contact Center Multi-channel support Analytics 52

Momentum Telecom

OCTOBER 20, 2023

In this blog, we’re sharing everything you need to know about cloud voice and its benefits so you can decide if it’s time to move your phone system to the cloud. This eliminates the need for traditional wired phone lines and allows for more flexible communication and collaboration – a must for today’s distributed workforces.

voip 52

voip Analytics Personalization Metrics 52

aircall

JANUARY 25, 2023

Its features include AI, voice, analytics, and workforce management. But the features come at a price and put Genesys into a higher price category compared to its competitors , starting at a monthly rate of $75 for the entry-level package. Does your team rely heavily on mobile use? What Is Genesys?

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

aircall

JULY 23, 2021

Learn about how to leverage collaboration while working with both in-person and remote employees and how to hire hybrid employees. Before the pandemic, remote work was starting to gain traction. A hybrid workplace is a combination of in-person working and remote working. What Are the Benefits of a Hybrid Workplace?

Real estate 62

Real estate Construction Personalization Employee engagement 62