Hodusoft

MAY 4, 2022

Business communication has evolved rapidly to meet the requirements of ever-changing enterprise needs to facilitate seamless communication and collaboration. When choosing the right business communication tools, people without technical backgrounds may think terms like Hosted PBX Software and SIP trunking are interchangeable.

voip 105

voip Interactive Voice Response Telecommunications Enterprise 105

VirtualPBX

NOVEMBER 23, 2020

It’s not uncommon for businesses to provide goods and services to a wide range of populations. Even if your small business is local to a U.S. One benefit of our new Multiple Auto Attendants feature is the ease with which you can address multiple languages for your inbound callers.

Call flow 98

Call flow Advertising Enterprise Customer Support 98

VirtualPBX

OCTOBER 27, 2020

There are a number of new VoIP features we’ve packed into our Business Phone Plans. Now you can use Multiple Auto Attendants, Business SMS, Dynamic Caller ID, and Video Conferencing in many of our plans for both small businesses to enterprises. New Features. Multiple Auto Attendants.

voip 98

voip APIs Enterprise Engineering 98

aircall

DECEMBER 1, 2022

Where once the expectation was limited availability, phone-based service with long wait times, it is now a multi-channel, always-on, fast-response support machine. But how can businesses use WhatsApp for customer support? And how can you pair WhatsApp with Aircall’s cloud-based phone solution to provide first-class customer care?

APIs 117

APIs Customer Support Wait times Chatbots 117

NobelBiz

FEBRUARY 20, 2024

Contact centers are the heartbeats of customer service, enabling seamless communication between businesses and their clientele across the globe. These systems enable voice communication over the internet rather than traditional phone lines, offering significant cost savings, scalability, and flexibility.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

JustCall

APRIL 3, 2024

A surge in call volume is always good news for your business. High call volume refers to a scenario in which the number of incoming calls in a call center is exceptionally larger than it is accustomed to handling within a relatively short period. It shows more customers are interested in your product or service. Explore JustCall today.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

VirtualPBX

MAY 9, 2023

To effectively use text messaging as a communication tool, it is crucial for businesses to follow SMS best practices. As a fast and direct way to reach customers, SMS has become an essential tool for businesses of all sizes for marketing, customer support, and other communication purposes. Use one domain name for each campaign.

Best practices 98

Best practices Education Marketing Customer Support 98

JustCall

MARCH 23, 2021

Do you have a dedicated phone number for your business? The business phone number is one of the main points of contact for customers. But, what exactly is a business phone number? Which business number should you go for? What is a Business Phone Number.

voip 98

voip Interactive Voice Response CRM Analytics 98

VirtualPBX

OCTOBER 29, 2021

Today’s blog will share how you can level up your Microsoft Teams call performance while maintaining user’s focus within Microsoft Teams. Unless all of your business contacts have Skype for Business or Microsoft Teams, you’re bound to outgrow the call limitations placed on Teams accounts. Call Routing Features.

call center software 98

call center software Call Center Accountability Management 98

aircall

DECEMBER 7, 2022

When evaluating different cloud-based phone solutions , it’s important to compare service providers based on what your team needs. Built to help you streamline business communication, Nextiva is a VoIP solution that offers a connected experience through the phone, SMS, email, and chat. What to Look for in a Nextiva Alternative.

Interactive Voice Response 62

Interactive Voice Response Call Logging voip Marketing 62

VirtualPBX

OCTOBER 1, 2022

For many professionals and larger businesses, fielding over 20 business calls in a day is an easy task. However, this can quickly become a hassle for small businesses and ultimately hurt the bottom line. A phone menu for small business is your answer to routing calls efficiently and effectively. But do not worry!

voip 98

voip Wait times Customer Experience Personalization 98

CallSource Insights

DECEMBER 6, 2022

Get the right toll-free vanity phone number for your business. Are you looking for a way to make your business phone number more memorable and professional? A vanity toll-free number may be the perfect solution. What is a vanity phone number? What is an easy dial phone number?

Interactive Voice Response 97

Interactive Voice Response Advertising Personalization Sales 97

TeleDirect

OCTOBER 23, 2023

This technology went mainstream in the early 2000s and has steadily gained traction in the business sector. According to Business News Daily , over one-third of businesses use a VoIP phone system today. What Is a VoIP Phone? These phones work anywhere, whether in a boardroom, at an off-site meeting or from home.

voip 62

voip Wireless call center solutions Call Center 62

Call Experts

SEPTEMBER 22, 2023

In life and business, communication is vital, which is why today we’re deciphering ‘call forwarded unconditionally’ and what it means for your calls. Whether for personal or professional reasons, we rely heavily on our phones to connect with others. What is Call Forwarding?

call center professionals 59

call center professionals Healthcare Call Center outsourcing 59

JustCall

APRIL 3, 2024

With auto dialers, your agents can effortlessly connect with live prospects, avoiding busy signals or voicemails. However, selecting the right auto dialer for your business can be difficult. International calling and localization: A local number helps you build trust with your prospects. creating visualizations such as charts).

Sales 52

Sales CRM Scripts APIs 52

Comm100

OCTOBER 17, 2023

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software?

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

JustCall

DECEMBER 21, 2022

There are several cost-effective solutions available for businesses to make international calls. In this blog, we’ll explore five different ways you can make cheap long distance calls. However, these cards needed you to dial a special number to place the call. Often, hotels and businesses would have this number blocked.

voip 52

voip Analytics Sales Consulting 52

Hodusoft

APRIL 17, 2024

Everything You Need to Know About Auto Attendant If you have ever dialed a business phone number, you must have been greeted by an automated system, which then gives you a series of options and routes you to the right agent and department. What is an Auto Attendant? billion in 2020 to USD 6.7 Press 2 for Support.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

JustCall

APRIL 24, 2023

It is a robust business phone system that includes features such as: Power dialer Smart switch Global connect, etc. With that said, there are several other VoIP software applications available today that offer a greater number of features and let you do more as well.

voip 52

voip CRM Enterprise Call Center 52

VirtualPBX

SEPTEMBER 14, 2022

If you are looking to switch to an internet-based phone system, understanding the key differences between Voip vs SIP Trunking will allow you to pick the best communication solution for your business. If you are calling a regular phone number, the signal is converted to a regular telephone signal before it reaches the destination.

voip 98

voip Wireless Call flow Technology 98

JustCall

APRIL 9, 2021

Want to make and receive more sales and service calls without having to pick up your phone? But this extension was not completing the loop as it didn't allow you to receive phone calls. For receiving phone calls, you either had to keep your JustCall account open in a Chrome browser tab or receive it on your mobile phone.

voip 98

voip CRM Analytics Interactive Voice Response 98

Momentum Telecom

OCTOBER 20, 2023

Cloud services are becoming standard for businesses of all sizes, and phone systems are no exception. Cloud voice can help businesses: Save an average of 49,660 hours yearly. But despite its increasing popularity, knowing whether your business could benefit from upgrading to a cloud phone system can be a challenge.

voip 52

voip Analytics Personalization Metrics 52

VirtualPBX

MARCH 19, 2020

Many businesses are seeking ways to take their operations remote. And at VirtualPBX, we even have a few features within our Business Phone Plans that can help your team make that transition out of the office. And your corporate account with Google can house multiple emails to fit your entire team. Google GSuite.

Accountability 133

Accountability Marketing Personalization Feedback 133

aircall

NOVEMBER 16, 2022

To help you find the right business phone system, we’ve compiled a list of the top 3CX alternatives that support you, your team, and your business goals. To find the right 3CX alternative for your business , it’s important to get an idea of what you’re comparing your choices to in the first place. The onboarding process.

CRM 62

CRM call center software APIs Government 62

Lumoa

JANUARY 11, 2022

Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it. In simple words, NPS software is a tool, that helps businesses measure and track NPS results and get in-depth insights from customers. Analyze feedback in more than 60+ languages.

Surveys 103

Surveys Analytics Feedback Benchmark 103

VirtualPBX

JULY 20, 2021

Since we released our Business SMS feature, our Zapier Integration has allowed to you to receive SMS messages and act on them, such as by saving your messages in a spreadsheet or database. If you have our Business SMS feature active on your account, you can now respond automatically to other inbound triggers within your Zapier account.

CRM 98

CRM Accountability 98

Hodusoft

JULY 13, 2023

The Power of Multi-Tenant IP PBX Software with Unlimited Extensions for ISPs and MSPs “What is the maximum number of extensions this software can provide?” In this blog post, we have discussed the benefits that different types of telecom service providers and businesses can get by using multi-tenant IP PBX software with unlimited extensions.

voip 59

voip Best practices Upselling Enterprise 59

aircall

DECEMBER 19, 2022

Vonage is a business phone solution with a clear goal: to build experiences throughout the customer journey, connecting employees with clients and their teams. While it’s a long-established VoIP brand, its broad appeal might not lend it the specialization and feature-driven focus that your business needs.

voip 62

voip Analytics APIs Interactive Voice Response 62

Hodusoft

OCTOBER 4, 2023

Managing the cost per call is a paramount challenge for contemporary businesses across various industries. In some industries, the number can be much higher, and in some, it can be lower. That’s why contemporary businesses must be proactive in exploring strategies and solutions to optimize their communication expenditures.

voip 105

voip Real estate Abandon rate Analytics 105

JustCall

AUGUST 8, 2022

Planning to install a PBX phone system for your business? However, traditional PBX phone systems tend to cost more than IP or VoIP solutions. Let us first discuss the purpose and features of PBX. Finally, as per your unique needs, we’ll be able to determine how much it will cost you to install a PBX phone system.

voip 52

voip Technology Sales Customer Support 52

Hodusoft

DECEMBER 13, 2023

Businesses that have started adopting hosted IP PBX telephony systems are way ahead of the curve compared to their competitors. In this blog post, we have discussed the potential hosted telephony systems for contemporary businesses as well as the benefits and challenges of migrating to a hosted IP PBX system.

CRM 64

CRM Best practices Technology Management 64

JustCall

APRIL 3, 2023

Sales is a crucial part of any business. About 82% of buyers mentioned they’ve accepted sales meetings after the contact reached out via cold call, and 57% of B2B C-level executives still prefer to be contacted by phone. This makes it ideal for a seamless customer support experience across businesses of all shapes and sizes.

Interactive Voice Response 52

Interactive Voice Response CRM B2B B2C 52

VirtualPBX

SEPTEMBER 3, 2020

Our full-featured Web Phone gives all VirtualPBX customers the ability to make calls from their mobile and desktop web browsers. That’s why we’re giving it our undivided attention to enable Web Phone video support as the our Video Calling beta test paves the way for a public feature release. Multiple Types of Calling.

voip 83

voip Feedback Personalization 83

JustCall

OCTOBER 4, 2022

If you think legacy phone systems are still striking a chord with small and mid-size businesses (SMBs), think again. According to research, around 61% of SMBs are switching to VoIP cloud business phone systems. Cloud Business Phone System vs. Traditional Phone System: A Comparison.

voip 52

voip Interactive Voice Response CRM Abandon rate 52

aircall

SEPTEMBER 12, 2022

Ready to ditch your desk phone for a modern alternative? A cloud-based phone system can help. . Cloud-based phones give you all the benefits of a traditional PBX phone system without the bulky hardware, IT issues, or even the need to be onsite (a huge perk for distributed teams!). How Aircall works and what to expect .

voip 62

voip APIs Interactive Voice Response Analytics 62

JustCall

DECEMBER 21, 2022

If you are running a business with multiple departments and helpline numbers, you would understand the need for an automated system that directs callers to the right representatives without taking up manual time and effort. Hence, every business needs a customer service system that is fast, smooth, and efficient.

Interactive Voice Response 52

Interactive Voice Response Call Center Self service Contact Center 52

CSM Magazine

JUNE 7, 2023

Omnichannel customer service integrates multiple communication channels into a unified and seamless customer experience, giving customers the opportunity to reach you by phone, email, live chat, social media, instant messaging apps, and more, and to switch between them as they see fit without having to repeat information or start over.

Customer Service 98

Customer Service Multichannel Banking Marketing 98