VirtualPBX

NOVEMBER 10, 2020

One of our primary goals at VirtualPBX is to make our phone system features extensible through other tools you might already use at your business. Our latest feature release, Business SMS , lends itself to extension through Airtable templates, so we made a proof of concept for that purpose.

APIs 75

APIs Accountability Scripts Marketing 75

VirtualPBX

FEBRUARY 18, 2021

Many of the business services you use are online. The underlying platform that runs our Business Phone Plans , called Dash, includes an API that we use internally to pass information from one part of the system to another – such as when you transfer a call. VirtualPBX phone plans also work as an online service. That’s great!

APIs 98

APIs Call flow Enterprise Contact Center 98

VirtualPBX

APRIL 15, 2021

In a previous blog post this week, we showed you how you can log SMS messages into a Google Sheet with the Zapier task automation service. Today’s post will build on that learning by introducing ACD Queues status changes and Webhooks , which we offer on many of our Business Phone Plans. What Is ACD Queues and Webhooks?

Accountability 98

Accountability Customer Support 98

VirtualPBX

NOVEMBER 17, 2020

The release of many new features for the VirtualPBX Softphone for mobile and desktop include the capability to send SMS text messages and participate in video conferences. What you receive as a VirtualPBX customer is an improved user experience that helps make the use of our Business SMS and Video Conferencing features even better.

Inbound sales 97

Inbound sales Call Logging Feedback Management 97