GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . customer feedback data), involving customers, and defining customer outcomes. . What is the difference between B2B and B2C? Not so fast. .

Journey mapping 78

Journey mapping B2C B2B Surveys 78

ChurnZero

JUNE 7, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Jason is an Associate Partner at Customer Imperative , responsible for overseeing the strategic consulting business.

SaaS 73

SaaS B2B Consulting Consulting 73

REVE Chat Blog

MARCH 4, 2020

B2B lead generation strategies hold paramount importance for the success of every business. So for every B2B business, defining their lead generation strategy and making sure that the business has continuous flow of qualified leads should remain the top priority. So, how to tie the B2B lead generation strategies and best practices?

B2B 71

B2B Best practices CRM Sales 71

JustCall

AUGUST 5, 2020

In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts. The role of sales reps is a dynamic one. What's even better is that you can customize these pipelines to suit your unique approach. The major chunk of a sales rep's role involves communicating with prospects.

Sales 98

Sales CRM Analytics Accountability 98

JivoChat

JUNE 20, 2021

Thanks to its innovative and customized approach to solving e-commerce’s most challenging problems, countless businesses have reached new heights with BigCommerce. CRM & Customer Service. Best for: Omnichannel selling and support. BigCommerce App #2. Customer journey builder tool. Payments & Security.

Accountability 52

Accountability Sales Advertising Abandon rate 52

NobelBiz

JUNE 5, 2023

The Basics of Lead Generation Lead generation, at its core, is the process of identifying and nurturing potential customers for a business’s products or services. Inbound lead generation includes blogging, SEO, social media, PPC. This requires deep customer understanding and a flexible approach to communication.

Call Center 52

Call Center Scripts CRM Contact Center 52

Amity

JULY 28, 2014

Customer success is an exciting and game-changing opportunity, and a prerequisite for the majority of B2B SaaS companies, but are you ready for it? Improve customer satisfaction – (33%). And to add more fuel to the fire: The probability of selling to an existing customer is 60 – 70%. Customer success doesn’t just happen.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS Metrics 48

SmartKarrot

NOVEMBER 8, 2021

Customer success has a vital role to play in any B2B business. Today, businesses have become quite aggressive, which has become very challenging to compete with customers. . It gives a definite edge over your competitors, which results in better customer success. . What exactly is customer success?

B2B 10

B2B SaaS Chatbots Metrics 10

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

DECEMBER 8, 2022

Client partner is a relatively new position that has opened in the B2B SaaS (Software As A Service) world. In this blog, we focus on the definition of a client partner, their job role, and their job description. To grow as a consultant, it is important that you continually evolve as a person and professional.

Consulting 10

Consulting Consulting Accountability B2B 10

SmartKarrot

JULY 6, 2022

Congratulations on becoming the new chief customer officer of the organization. The biggest challenge you will face as the new chief customer officer is that the customer situation has shifted dramatically in the last couple of years. Meetings, onboarding, and processes for retaining customers have changed drastically.

Chief Customer Officer 10

Chief Customer Officer Brand ambassadors Education Upselling 10

SmartKarrot

JUNE 8, 2023

In today’s momentarily evolving business landscape, it is quite common for business leaders and managers to be hoarded with lengthy ‘to-do lists’. Continue reading as the blog discusses the top platforms/ applications available for to-do list management. Enter task management platforms. Intrigued to know more about these platforms?

Management 10

Management B2B Personalization Time management 10

SmartKarrot

NOVEMBER 22, 2022

With a land and expand strategy, you can also build long-term relationships with customers by offering them personalized service tailored to their needs. And since most businesses are looking to grow their customer base, they will be more open to working with you in the future if they see value in doing so.

Engineering 10

Engineering Sales Enterprise Self service 10

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

Management 98

Management Chief Customer Officer Upselling SaaS 98

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. For starters, the CS role has earned its rightful spot as one of a startup’s first ten hires. 1 emerging job role in business today; one that’s grown tenfold in the last 10 years. And all signs point to continued growth.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. For starters, the CS role has earned its rightful spot as one of a startup’s first ten hires. 1 emerging job role in business today; one that’s grown tenfold in the last 10 years. And all signs point to continued growth.

SaaS 52

SaaS B2B Upselling Metrics 52