NICE inContact

MAY 12, 2017

2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. For ten years, I have attended virtually every contact center session held at the show, the past few years as the Contact Center Track Chair. And I ought to know.

Enterprise 48

Enterprise Contact Center Cloud contact Banking 48

Netomi

FEBRUARY 28, 2022

Alexandra da Silva Rodrigues – Strategical Advisor for Global Contact Centers, Radisson Hotel Group. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. Connect with Alexandra. Connect with Amanda. Connect with Anastasia.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Fonolo

FEBRUARY 13, 2019

It’s been a while since we did a report round-up post. Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. Who wrote it: Contact Babel. Who wrote it: Lori Bocklund at Contact Center Pipeline.

Contact Center 57

Contact Center Call Center APIs Technology 57

Vistio

JANUARY 13, 2022

What a legendary brand to, to come and sweep us up. I know a big part of what I’m going to be doing is building up a training division and doing consulting for a lot of amazing clients, including many gaming clients that I work with currently that I love doing player journey type work. So very, very big news there.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

What a legendary brand to, to come and sweep us up. I know a big part of what I’m going to be doing is building up a training division and doing consulting for a lot of amazing clients, including many gaming clients that I work with currently that I love doing player journey type work. So very, very big news there.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52