employee-retention-engagement-and-ambassadorship Blog Related Topics 
Beyond Philosophy
JANUARY 24, 2018
By EX, of course, we mean employee experience. Where the role of employees in meeting that goal is concerned, however, there has been a tacit belief that the equation “happy employees = happy customers” works. It’s time to re-think the assumptions of how both employee satisfaction and engagement impact customer behavior.
Beyond Philosophy
MARCH 19, 2015
A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% Those question are: 1) Really? correlation.
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Beyond Philosophy
DECEMBER 20, 2017
One of my favorite movies about business in general, and employee behavior in particular, is Office Space. The chain was having a canned goods promotion, supported by print and electronic media advertising; and employees were wearing multiple buttons about the promotion to reinforce the initiative in-store. JOANNA: My, uh, flair.
Beyond Philosophy
DECEMBER 8, 2015
And, building on recently completed, groundbreaking employee ambassadorship research which supports our perspective, we’re convinced of it. Employees are the common denominator in optimizing the customer experience. That means that companies must understand, and leverage, the impact employees have on customer behavior.
Beyond Philosophy
MAY 24, 2016
My friends at Keller Fay Group (Ed Keller and Brad Fay) have conducted research which once again demonstrates that everyday people, i.e. consumers, customers, suppliers and employees, can have a significant on the product and service vendor decisions individuals make in the marketplace. Michael Lowenstein, Ph.D.,
Beyond Philosophy
NOVEMBER 22, 2017
The same can be said of employees. They can hire desired employers, and if things don’t turn out as expected, employees can ‘fire’ their employer, sometimes quietly, sometimes noisily, departing. As he notes, the new employee has accepted the job, but he or she has also accepted, or hired, the company.
Beyond Philosophy
OCTOBER 20, 2014
Toxic employees are people who poison the culture at work. There is another group, however, that is far more sinister than these loud mouthed bad apples: The secretly toxic employees. What makes a toxic employee? Toxic employees are people that may or may not work hard, but create an environment of antagonism in their wake.
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