employee-retention-and-call-center-burnout Blog Related Topics 
Global Response
AUGUST 7, 2023
Culture is one of the most nebulous aspects of any company or team—but creating a positive one can make or break your employee experience, your customer service, and your bottom line. If creating a successful call center is proving challenging, our team has 40+ years of experience managing call centers and creating successful cultures.
SmartAction
APRIL 20, 2022
These two words are enough to make any call center manager cringe these days. With such bleak odds, what are call center leaders to do to retain workers in such a competitive, candidate-driven market? Many call types can also be automated in their entirety , freeing up agents to focus on higher-value work. “The
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Hodusoft
FEBRUARY 29, 2024
7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. Of them, almost 60 percent of clients have between one and 150 employees. MSPs must ensure that their call center is equipped with the right type of technology tools.
Global Response
MAY 1, 2023
Is workforce management really necessary for call centers? The short answer is yes, but if you’re currently swimming in a sea of workforce management softwares, or looking for ways to make your call center processes more efficient, it might seem overwhelming. But first, what exactly is workforce management (WFM)?
Global Response
MAY 15, 2023
Outsourcing provides a flexible, scalable and affordable solution for companies to augment existing staff or scale up staffing as necessary, bypass the ups and downs of the US labor market, and create a steady, sustainable solution to reduce employee burnout and improve business performance. It’s the age-old story of supply and demand.
Global Response
JULY 23, 2023
In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. We have decades of experience managing outsourced call center teams, so we’ve talked to a lot of companies—both those who decided to outsource and those who didn’t.
Global Response
AUGUST 7, 2023
There’s a lot of discussion about employee empowerment today, but call center agents are a unique type of employee with unique roles and needs. Agent empowerment is key for increasing retention and job satisfaction, but it also plays a large role in effective customer service and customer satisfaction.
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