Steve DiGioia

MAY 17, 2021

Great customer service. That’s what our customers want and that’s what we wish to provide. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. It was about finding solutions for a customer and finding their pain points ”. A pproach customers with a personalized warm welcome.

Customer Service 341

Customer Service Personalization Sales Technical Support 341

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

ProProfs Blog

OCTOBER 30, 2020

Are you happy with our product? These customer survey questions are a great way to check your customer’s happiness with your products and services. . Good customer survey questions capture the real emotions of the customers that reflect the perception of the brand. Where can we improve? Wondering why?

Surveys 158

Surveys Feedback Customer Support Construction 158

Nicereply

MARCH 14, 2023

Being a support manager is a demanding job that requires constant learning. These 17 books contain critical lessons that every support manager will benefit from. Every customer support manager has a busy life. But one should stand strong among all the others: to keep on learning. You need proven work.

Management 98

Management Call Center Metrics Entertainment 98

Nicereply

MAY 1, 2023

Building customer loyalty requires a strong bond and trust with customers through quality experiences and exceptional support. In today’s highly competitive market, customer service has become a key factor in the success of many businesses. Of course, not everyone knows this. Sounds simple, right?

Customer retention 59

Customer retention Feedback Customer centricity Chatbots 59

Call Design

DECEMBER 5, 2023

They play a critical role in creating a work environment that fosters happy, engaged, fulfilled and aligned (HEFA) employees. This, in turn, leads to improved customer experiences, reduced turnover, and increased productivity, offering a strategic advantage to the organisation.

Management 78

Management Analytics Employee engagement Customer Experience 78

Nicereply

FEBRUARY 2, 2024

Customer success is central to the success of a business. The more customers experience success with your product, the more they’ll use it and recommend it to others. Customer success has become a key priority for businesses lately because of the intense competition in most industries. What is Customer Success?

Education 59

Education Accountability Customer retention Journey mapping 59

Spearline

MARCH 17, 2022

Every successful company has a call center to engage with its customers, addressing their needs and providing assistance. It is vital to ensure that these customer engagements build a strong customer relationship. Leading businesses are always on the lookout for opportunities to improve the customer experience.

Customer Experience 105

Customer Experience Call Center Feedback Management 105

Nicereply

DECEMBER 7, 2022

A strong customer success team must be built consistently and with the right tools. Every business knows that customer success is key to maintaining loyal customers and ensuring positive word-of-mouth marketing. For that reason, building a solid customer success team is essential for your business success.

SaaS 52

SaaS Morale Feedback Accountability 52

ProProfs Blog

APRIL 21, 2020

You are reading this blog because you think feedback is important, don’t you? Indeed, after knowing that about 91% of customers don’t complain after a bad customer experience but simply move on to your competitor’s product or service, you can become eager to know what’s on their mind. New customers, old customers or renewals).

Surveys 120

Surveys Customer Support Feedback Advertising 120

ProProfs Blog

APRIL 3, 2020

Can you imagine the mindset of customers who are satisfied with a business? Satisfaction is a top-notch emotion customers feel when they are thrilled with a product or service. One should never ignore the importance of customer satisfaction, which comes from a great customer experience. When does it happen?

Surveys 103

Surveys Feedback APIs Customer Support 103

Nicereply

SEPTEMBER 24, 2020

Every team member in support needs to know which OKRs they are directly impacting, and what tasks they need to do to ensure they achieve their goals. You can listen to Customer Experience Leaders Chat also on: Apple Podcasts. In conversation with Yemi Oyediran, Manager of Support Performance at Desire2Learn. Google Podcasts.

Metrics 75

Metrics Sales Management Customer Experience 75

Anexa BPO

APRIL 7, 2023

Here’s an alarming statistic for organizations that rely on a strong customer contact department – these businesses on average will lose approximately $600,000 annually because of “agent attrition”. How can brands and businesses ensure their customer contact agents are consistently fulfilled in their roles?

Bilingual agents 52

Bilingual agents outsourcing Surveys Customer Service 52

ClientSuccess

FEBRUARY 8, 2023

There are an overwhelming amount of metrics that you can measure to track customer success. So, to break through the fray and give you a place to start, Client Success has created THE list of the most valuable customer success metrics. If your company is B2B, this could be interpreted as average revenue per logo.

Metrics 75

Metrics Upselling B2B SaaS 75

aircall

JANUARY 24, 2022

Without customers who make purchases, refer friends, and keep coming back for more, it’s very hard to grow a business. Making your customers feel important is a vital component of this cycle. But warning: This doesn’t mean you can take customers for granted just because you have something they crave. But, it only begins there.

Call Center 126

Call Center Best practices call center software CRM 126

TeamSupport

JULY 8, 2020

The right B2B customer support software means never having to say goodbye. It’s bad enough when you lose a customer. When you implement a B2B customer support software like TeamSupport, you can measure how happy or frustrated your customers might be and take proactive steps with customers who might be in danger of leaving.

B2B 86

B2B Customer Support Metrics Technology 86

Call Design

JULY 6, 2021

It provides the necessary contact point for customers to connect with brands, whether that be troubleshooting, simple questions or administrative needs. Here’s a list of 10 key metrics that can be used by contact centre managers to ensure the delivery of both strong customer experiences and financial performance through workforce efficiency.

Metrics 148

Metrics Average Handle Time Schedule adherence Calibration 148

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. The subject of the post was supposed to be about customer service. What came to my mind was that customers behave like kids sometimes. You can’t compare customers to kids! First of all, we’re all customers. Why would they?”

Inbound sales 66

Inbound sales Marketing Personalization Customer Service 66

Spearline

MARCH 1, 2022

Your contact numbers support sales orders and customer management. When these numbers are “down” your business is not generating revenue, and may be losing customers. Despite the growing availability of alternative communication methods, the voice channel continues to be the primary contact method for customers.

Interactive Voice Response 111

Interactive Voice Response Telecommunications Call flow Banking 111

Nicereply

DECEMBER 9, 2021

It should promise the customer great things. However, the best efforts should be during the delivery phase; give the customers reason to celebrate choosing you. However, the best efforts should be during the delivery phase; give the customers reason to celebrate choosing you. Cue – customer health scores.

Metrics 97

Metrics Surveys Education Customer effort 97

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry.

Education 52

Education Upselling Consulting Consulting 52

Nicereply

MAY 2, 2022

All jobs are stressful to some degree, but it’s particularly tough for customer support agents. Working in customer support involves a high level of job-related stress. Your support team is emotionally responsible for the well-being of your customers, and constantly demonstrating empathy all day can lead to fatigue.

Morale 98

Morale Customer Support Feedback Management 98

Nicereply

JANUARY 17, 2024

Branding itself is the act of creating a strong identity for your company (more on this shortly). 8×8 Virtual communications solution 8×8 highlights their major focus on customer satisfaction right from the get-go when you click on their website. The phrase ‘how can we help’ also puts customers’ needs first.

voip 59

voip Best practices Advertising Sales 59

Nicereply

SEPTEMBER 11, 2023

Read how sales representatives and support leaders can better prepare themselves for meaningful sales conversations. Support leaders are inundated with cold calls, emails, and LinkedIn messages about buying technology. But support teams are famously unique when it comes to selling. Selling to support leaders is difficult.

Sales 64

Sales Engineering Marketing Technology 64

Nicereply

NOVEMBER 13, 2023

Customer service teams are the superheroes of the business world. The customer service team, of course! They play a crucial role in ensuring customers are satisfied and keep coming back for more. Creating a compelling experience for customers makes the customer service representative role demanding, regardless of the industry.

Customer Service 59

Customer Service Technical Support Upselling Personalization 59

Nicereply

JULY 11, 2022

How does support provide value beyond the queue? Commonly we talk about Support teams having the most contact with customers and we need to find ways to utilize this insight to create a better customer experience. We recently sat down to chat about her experiences improving support services through better relationships.

SaaS 98

SaaS Marketing Technology Surveys 98

Nicereply

OCTOBER 4, 2022

Empower customer experience and win loyal customers. The customer experience (CX) is arguably one of the most vital functions of your business. The overall customer experience you create is subjective. Do want to create a consistently excellent customer experience? Customer satisfaction surveys.

Customer Experience 59

Customer Experience Journey mapping Employee engagement Surveys 59

Nicereply

JUNE 21, 2021

Often overlooked support skills can elevate your service offering to a more delightful, high-quality customer experience. Customer Service is a difficult job. Many customer-facing roles deal with high-pressure situations, emotional customers, negativity and insults, delivering bad news, and many other draining activities.

Coaching 124

Coaching Customer advocacy Technical Support Best practices 124

Global Response

JUNE 20, 2023

Besides that, the strong focus on technology and innovation lend Tunisia’s call centers a strong infrastructure and innovative culture to develop better customer experience strategies. But just because Tunisia is a strong location for call centers doesn’t mean it’s the right location for you. So how do you know?

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Nicereply

JULY 24, 2023

“What are partnerships and how do they tend to work in a customer experience context?” ” Customer expectations are high when contacting support. In many cases, an agent needs to understand the ecosystem their products are in and not just the product they support.

Customer Experience 52

Customer Experience outsourcing Marketing Education 52

TeamSupport

MAY 11, 2021

“You’re not paying close enough attention to your customers.”. This blog provides the highlights from their talk. At TeamSupport we have a belief that B2B companies are neglecting their existing customers in favor of focusing on new business. 1 So, for to continue to flow, customers must continue to use your products.

B2B 98

B2B Upselling Metrics Education 98

ProProfs Blog

APRIL 3, 2020

Can you imagine the mindset of customers who are satisfied with a business? Satisfaction is a top-notch emotion customers feel when they are thrilled with a product or service. One should never ignore the importance of customer satisfaction, which comes from a great customer experience. When does it happen?

Surveys 78

Surveys Feedback APIs Customer Support 78

Inbenta

NOVEMBER 29, 2022

More than ever before, customers expect a near-immediate response to their questions and queries. So much so that many customers will now expect to encounter a chatbot, with a staggering 80% of people have interacted with one at some point. Which chatbot features will give your customers the best experience? The power of AI.

Chatbots 90

Chatbots Customer Experience Healthcare Personalization 90

aircall

OCTOBER 13, 2022

Certain micro inefficiencies that add up—like admin between sales prospects and customer interactions—can go undetected or unchallenged year after year. According to a recent commissioned Forrester Consulting study, The Total Economic Impact™ of Aircall, a composite Aircall customer recovered $31.7K But it’s not the worst part.

Management 118

Management Sales Consulting Consulting 118

Nicereply

NOVEMBER 16, 2023

The skill of openness and support is crucial for team leaders who want to cultivate a similar culture among their employees and customers. Building trust: When people feel heard, it builds trust and a strong rapport. How does our meeting structure support or hinder our goals?

Feedback 59

Feedback Surveys Benchmark Customer centricity 59

Blueship Call Center

SEPTEMBER 26, 2023

Call centers began as internal divisions devoted to sales and customer service. Solutions for customer call center outsourcing give businesses this flexibility, enabling them to respond quickly to market needs without having to worry about running internal call center outsourcing vendors.

outsourcing 70

outsourcing Call Center Calibration Contact Center 70

Nicereply

APRIL 21, 2022

One area of video marketing that is especially helpful to customers is customer service videos. After a customer has bought your product or service, customer service videos provide them with extra help and support long after the sale has been completed. Identify common issues.

Customer Service 98

Customer Service Scripts Consulting Consulting 98