customer-expectations Blog Related Topics 
Steve DiGioia
JANUARY 3, 2022
We all speak about expectations, customer expectations. As a customer, I expect a basic minimum such as: The product or service should work as expected. These are the absolute minimums I expect and what a vendor should provide. And customers have other expectations from their service provider.
Beyond Philosophy
JULY 26, 2018
The point I am getting at is that all of us have expectations about the Congo that came from somewhere, whether it was a personal experience or reading Joseph Conrad’s Heart of Darkness in secondary school. These expectations are also an example of a Reference Point. Your Customers Have Expectations, Too.
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Beyond Philosophy
NOVEMBER 24, 2014
I meet many organizations that say they want to exceed Customer expectations at every moment of contact. The first step in exceeding your customer’s expectations is to know those expectations.”. - For most organizations, just meeting their Customer’s expectations would provide a good experience.
CX Accelerator
JULY 1, 2020
Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels. Changing Expectations. Changing Expectations. Digital First Mentality.
Beyond Philosophy
JUNE 22, 2018
This shortcut, called Extremeness Aversion, helps me make an important decision—and it helps your customers make buying decisions, too. Getting Your Customer to Choose Your Option. Psychological concepts like the Extremeness Aversion help us understand why our customers do what they do. Maybe it has a lot of margin in it.
Beyond Philosophy
APRIL 7, 2022
Many organizations do not know what customers expect from their experience and to their detriment. Understanding customer expectations is fundamental. You failed to surprise and delight the customer, and you failed to provide an excellent experience that inspires the customer loyalty necessary for customer-driven growth.
Beyond Philosophy
AUGUST 25, 2019
For example, your business might go under if you treat too many people like family and not enough like customers. If it is something that requires customers to decide to go with you again and again, then a more relational perspective can help. If you want a relationship with customers, there are things that you can’t do anymore.
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