curious-how-analytics-can-impact-your-quality-management Blog Related Topics 
NICE inContact
APRIL 18, 2019
Have you noticed all the hype around using analytics in quality management, but haven’t utilized it in your organization? At NICE inContact, we’re excited to share how your organization can save time and expense by evaluating the right interactions the first time.
CX Accelerator
NOVEMBER 11, 2022
In this post, we want to delve into what those skills are and how we would prioritize each if we were building a CX team from the ground up. Customer Insights/Measurement/Analytics. Project/Program Management. Change Management. Change Management. The 8 skills required by any CX team are: Strategy.
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Tethr
AUGUST 27, 2020
AI gives your voice of the customer programs the edge they need to make measurable change. The most thorough VoC programs are able to sort through customer interactions to provide organizations customer intelligence and insights that anyone inside the enterprise can interpret. If not, you should be. Never miss a touchpoint.
Hodusoft
FEBRUARY 29, 2024
7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. More often than not, the call center operations of several MSPs lack the necessary resources and sophistication that can take customer service to the next level. Read on and thank us later.
Talkdesk
MAY 11, 2020
This is a guest blog from Lindsey Plocek, Head of Marketing at Observe.AI. Talking about things like productivity and performance can seem so trivial during a pandemic. How should contact center leaders talk about performance and coach teams? Do open your meetings with “how can I help you?”
Vistio
JULY 11, 2022
Welcome Steven, can I record this call for quality assurance? Let’s start out with just learning a little bit about your background. Can you give our listeners and readers some insight into your background, where you started and how you got to where you are today? Absolutely Hailey. The dark world.
Lumoa
FEBRUARY 9, 2023
Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience?
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