ShepHyken

DECEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague, Erich Lawson, writes about the importance of being an eco-friendly business and how it can encourage loyalty among consumers. It is important to bear in mind that your business is not only interacting with but also representing the community. Shep Hyken.

Surveys 214

Surveys Accountability Management Customer Service 214

ClientSuccess

SEPTEMBER 15, 2017

In November 2015, I decided to start a blog series that eventually became known as CSM from the Trenches. Across the web, these articles have also been shared via ClientSuccess’ blog as well as on 3rd party sites that promote Customer Success best practices (more times than I’m probably aware of). Example – here.

Management 45

Management Best practices Personalization Customer Experience 45

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Chief Customer Officer 94

Chief Customer Officer Best practices Feedback Enterprise 94

CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022!

SaaS 52

SaaS Upselling Education Customer retention 52

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community?

Best practices 115

Best practices SaaS B2B Marketing 115

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. We’re proud to have dedicated 13 years to cultivating best practices and expertise in the customer success software category.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

CSM Magazine

JANUARY 25, 2022

We’re talking about your blog. Blogging is one of the most underutilized tools customer service managers can use to boost and improve customer satisfaction, engagement, and retention. Why Blogging Can Be a Customer Service Manager’s Dream Tool. Furthermore, you can blog about trends in your industry.

Customer retention 52

Customer retention Advertising Customer Service Management 52

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Chief Customer Officer 62

Chief Customer Officer Best practices Feedback Enterprise 62

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. With ESG Success becoming our new services partner, Totango customers will get expert support with customer success transformations and change management.

Enterprise 113

Enterprise Education Best practices Customer retention 113

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

SaaS 98

SaaS Best practices Gamification Feedback 98

ShepHyken

JANUARY 18, 2021

Unit4’s Michelle MacCarthy has three recommendations for managing customer success through culture, engagement, and technology. Celebrating Tony Hsieh’s Contribution to CX by Jeremy Watkin and Community. (CX In this article, I’ll share some of the words from members of our community as a way of celebrating his life.

Customer Service 316

Customer Service B2B Journey mapping Chatbots 316

TechSee

AUGUST 14, 2023

Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. and the United Nations.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Journey mapping 82

Journey mapping Enterprise Accountability Feedback 82

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

B2B 91

B2B CRM Enterprise Upselling 91

Beyond Philosophy

OCTOBER 26, 2023

The Branded Boot Years ago, when my son was young and playing community soccer, he wanted the soccer boots (or cleats for those of you that call football soccer) David Beckham wore, the Addidas Predators. Social Value: Social value allows you to be a part of a community. Having a better brand might provide value to customers.

Banking 222

Banking Consulting Consulting Personalization 222

CX Accelerator

NOVEMBER 11, 2022

Project/Program Management. Change Management. PROJECT/PROGRAM MANAGEMENT When it comes time to turn your CX-transforming initiatives from theory into reality, a project manager will be required. Having a good project manager will increase the likelihood of that initiative’s success. Employee Experience.

Journey mapping 307

Journey mapping Analytics Customer centricity Government 307

Nicereply

SEPTEMBER 29, 2022

Customer service communities give you more than you could be expected. The importance of strong customer service management is often overlooked, but the numbers speak for themselves when it comes to retaining current customers over acquiring new ones. Check out their LinkedIn Community at: [link]. The NACSMA. Support Driven.

Customer Service 98

Customer Service Best practices Education call center professionals 98

Totango

OCTOBER 18, 2023

Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our favorites and clearly demonstrate our commitment to driving customer business results. That’s why many CEOs and executive boards are turning to customer success teams to be the drivers for business growth.

Journey mapping 101

Journey mapping Enterprise Best practices Marketing 101

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

ChurnZero

FEBRUARY 15, 2024

This is a guest post by Shauna McClemens , community strategist, Higher Logic Vanilla. Creating a steady stream of engaging content for a customer community can be a daunting task, especially when you’re relying on your team to contribute. How I got my team to create high-quality content for our customer community.

Analytics 52

Analytics Personalization Management 52

24-7 InTouch

APRIL 19, 2024

In 2023, the successful implementation of a number of green initiatives created a year of positive environmental impact. Team members in the Philippines were equally enthusiastic in their efforts to clean up the coastline, creating a positive impact on the surrounding environment and community.

Metrics 52

Metrics Management 52

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. The pressure is rising for businesses to step up their CX game. That’s where customer experience platforms come in.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively.

Chatbots 52

Chatbots Feedback Customer centricity Wait times 52

CX Accelerator

MARCH 14, 2019

When it comes to Customer Experience (CX) work, it takes a very special type of person to be successful. Consider all the skills required to thrive in the role.data crunching, storytelling, journey mapping, process improvement, change management, strategic thinking, influencing behaviors, project management.the list goes on.

Personalization 369

Personalization Customer Experience Journey mapping Education 369

OctopusTech

JANUARY 23, 2024

However, the true key to success lies in optimizing your Magento website for search engines. In this blog, we will delve into crucial SEO strategies tailored specifically for Magento websites, providing you with a roadmap to enhance your website’s functionality.

Engineering 62

Engineering Enterprise Sales Management 62

Totango

SEPTEMBER 20, 2022

Customer enablement is a customer success strategy that provides customers with the resources they need to achieve the desired results from using your product. To enable customers, Customer Success teams may use methods such as: Assigning a Customer Success Manager to assist customers.

B2B 82

B2B SaaS Education Brand ambassadors 82

Nicereply

MARCH 23, 2021

For those of you not on Twitter, we’ve also included links to the best customer service podcasts, books, email newsletters, and blogs, so you can follow your favorites without logging on! Manage the contact with the customer ever step of the way. You can follow his writing on the HelpScout Blog. Help us learn from you Bill!).

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

Call Center Weekly

JANUARY 24, 2018

Blogging The contact center communicates with customers all day long—via phone, email, chat, etc. Analyze the top three or four questions your contact center receives each month, and then work with marketing to answer those questions in a blog post. Again, the key to success here is consistency.

Education 149

Education Contact Center Customer Care Customer Experience 149

customer sure

NOVEMBER 11, 2014

In the last few weeks you might have noticed that we’ve changed course on our blog strategy. I want to share with you the reasons why we decided to take the step to change our approach to blogging. Our initial blogging strategy. We wanted to turn our blog into a marketing channel. Or subscribing to the blog.

Feedback 91

Feedback Metrics Customer centricity Customer Service 91

Totango

JANUARY 22, 2024

AI also emerged as a topic when we asked three of our executive leaders – Chief Marketing Officer Karen Budell , SVP of Customer Success Chris Dishman , and Chief Revenue Officer Dennis Reardon – to share their industry predictions for 2024. By nature, CSMs feel inclined to assume any responsibility involving the customer.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

Dialer 360

MARCH 20, 2020

Call center blogs and magazines contain highly useful information. In fact, industry top brands can help you get the right knowledge through their blogs and magazines. Best Call Center Blogs And Magazines. Best Call Center Blogs And Magazines. In today’s time’s information is everything especially in the contact center.

Call Center 36

Call Center Contact Center voip Consulting 36

Comm100

MARCH 23, 2022

In this blog, we’ll look at some of the ways credit unions can take advantage of this bouyant market by exploring four ideas to increase credit union membership. . Show involvement in local community. With this in mind, credit unions should do more to celebrate their community involvement if they want to attract future members.

Chatbots 89

Chatbots Banking Wait times Interactive Voice Response 89

Totango

FEBRUARY 11, 2022

Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades. Relationships with B2B customers tend to be more challenging to manage successfully due to complex requirements, a greater number of stakeholders, and organizational interdependencies.

B2B 107

B2B Customer Experience B2C SaaS 107

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. 5 resources to set your CSMs up for success. 5 resources to set your CSMs up for success. The 2020 Customer Success Trends Toolkit.

Chief Customer Officer 70

Chief Customer Officer SaaS Education Best practices 70

teleopti

DECEMBER 13, 2018

Pelorus Associates has authored comprehensive market research reports on workforce management software since 2011. Our latest report, 2018 World Market for Workforce Management Systems , examines 30 individual trends affecting business and customer service. Agent software must be easy to learn and easy-to-use. Dick Bucci.

Customer Service 48

Customer Service Banking Contact Center Self service 48

ChurnZero

SEPTEMBER 29, 2023

Yet many customer success managers overlook this simple practice. Unlike monetary or tangible gifts, intrinsic rewards appeal to a customer’s inner motivations and values, such as a sense of achievement, personal growth, or the joy of being part of a community.

Benchmark 52

Benchmark Feedback Surveys Best practices 52

Nicereply

JANUARY 4, 2022

Most of the time it isn’t about big gestures, but about the little kind acts customer support managers do for us. How to make sure your customer service managers will be there “on time” and won’t miss anything? The last outstanding customer experience comes from a fast-growing community of SheCodes. Brief recap.

Customer Experience 111

Customer Experience Advertising Customer Support Surveys 111