Global Response

AUGUST 7, 2023

Culture is one of the most nebulous aspects of any company or team—but creating a positive one can make or break your employee experience, your customer service, and your bottom line. If creating a successful call center is proving challenging, our team has 40+ years of experience managing call centers and creating successful cultures.

Call Center 62

Call Center Morale Employee engagement Customer centricity 62

aircall

AUGUST 30, 2021

If you’re a new manager of a remote team or a work-from-home veteran, check out Aircall’s free toolkit on how to build and manage effective remote teams. For any team to survive and thrive, there needs to be a culture of inclusion, collaboration, and respect. Consider the weight of that sentence.

Feedback 133

Feedback Management CRM Technology 133

JustCall

MARCH 28, 2023

Want to set your sales team up for success? When you’re dealing with remote sales teams placed in different corners of the globe, it can be particularly challenging to meet targets. As a sales leader, it is difficult to craft a sure-shot plan on how to manage a remote sales team. Read the blog to learn more!

Sales 52

Sales Management Morale Employee engagement 52

JustCall

MARCH 28, 2023

Sales success hinges on strong collaboration within the team. In this blog post, we’ll explore the benefits of collaboration, address common challenges, and provide actionable steps to foster a collaborative sales environment. Benefits of Effective Sales Team Collaboration 1.

Sales 52

Sales CRM Best practices Morale 52

UJET

MARCH 17, 2020

A strong customer support team is integral to the success of any business. But a strong team doesn’t need to be in the same office to ensure success. The rise of remote work has proven that employees can be as, or more, efficient in their work outside of the office. Most remote agents enjoy a portable workstation.

Customer Support 121

Customer Support Management Feedback Self service 121

Nicereply

JUNE 9, 2020

In the event that you were a colocated business prior to the impacts of COVID-19, your managers may just be getting their remote management sea legs under them. The company is effectively managed and well-run, even with everyone working remotely. Collaboration. The work is well-organized in my team. It’s not easy.

Surveys 104

Surveys Construction Employee engagement Management 104

aircall

JULY 23, 2021

Learn about how to leverage collaboration while working with both in-person and remote employees and how to hire hybrid employees. Before the pandemic, remote work was starting to gain traction. A hybrid workplace is a combination of in-person working and remote working. What Are the Benefits of a Hybrid Workplace?

Real estate 62

Real estate Construction Personalization Employee engagement 62

JustCall

MARCH 28, 2023

Your customer-facing teams are at the heart of your business. Many sales and customer support teams are poorly trained, insufficiently equipped, and incoherent in execution. In this blog, we will cover the exact steps you can take to set your customer-facing teams for success.

Morale 52

Morale Sales Feedback Construction 52

Upstream Works

MAY 4, 2021

Keep up with seasonal spikes, customize the solution to suit in-office and remote agents, and compile all the resources your enterprise utilizes in one desktop. Keep your agents engaged and empowered with productivity tools, knowledge management and team collaboration that help streamline their workdays.

Enterprise 78

Enterprise Contact Center Technology Personalization 78

OctopusTech

APRIL 15, 2020

With India and many countries around the world in lockdown due to coronavirus, many companies have their staff working remotely from their homes. Different departments are learning to collaborate with each other over the phone and other online messaging/video conferencing systems. Ways to Enhance Remote Workers’ Productivity.

Morale 87

Morale Call Center Management 87

aircall

DECEMBER 19, 2022

Vonage is a business phone solution with a clear goal: to build experiences throughout the customer journey, connecting employees with clients and their teams. VoIP lets you approach calls in a new way, creating a collaborative environment around communication. Why Is Vonage One of the Most Popular VoIP Platforms? . Ease of use.

voip 62

voip Analytics APIs Interactive Voice Response 62

TeamSupport

OCTOBER 19, 2020

In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. Knowledge is power.

Customer Support 59

Customer Support B2B Sales Management 59

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service CRM Abandon rate Transportation 52

TeleDirect

DECEMBER 14, 2023

If you have additional questions about the TeleDirect contact center experience , call (800) 776-1081 to speak with our team. This is sometimes referred to as a “cloud” contact center since everything happens remotely and it is accessible from anywhere. What Is a Contact Center as a Service? Sure, you have heard of a call center.

Contact Center 62

Contact Center Personalization Cloud contact outsourcing 62

ChurnZero

JANUARY 25, 2024

As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles. Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Education 52

Education Upselling Consulting Consulting 52

Cisco - Contact Center

AUGUST 3, 2020

It uses artificial intelligence and data insights to power contact center performance, and empower agents with greater knowledge and context, enabling them to deliver enriched and more meaningful engagements with their customers. “Webex Contact Center has been an enabler for remote working during COVID. Business Continuity.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

ProProfs Blog

MAY 21, 2020

With good experience, communication skills, and product knowledge, your operators can easily take care of your customers and their growing expectations. So, to help you hire the right customer service, support, and experienced team members, we’ve created a small guide for you. Remote Customer Service Representative.

Customer Service 166

Customer Service Engineering Customer Support Management 166

SharpenCX

AUGUST 19, 2021

Shopify employees (called Shopifolks) tout the pros of working at the company, like: Great people Remote work (without any micromanagement) Generous PTO Growth opportunities Positive team communication and morale. They keep team morale high. They create a positive work atmosphere. Shopify treats employees well, and it shows.

Customer Experience 137

Customer Experience Morale Consulting Consulting 137

Liveops

MARCH 17, 2020

Many more will soon be working remotely. With the COVID-19 pandemic quickly spreading, many companies are encouraging their teams to exercise social distancing or requiring historically in-office employees to work from home. Embracing a remote workforce can be extremely efficient if you’re prepared. . Fill the Toolbox.

Education 62

Education Best practices Contact Center Management 62

Liveops

MARCH 17, 2020

Many more will soon be working remotely. With the COVID-19 pandemic quickly spreading, many companies are encouraging their teams to exercise social distancing or requiring historically in-office employees to work from home. The first step is to build a remote infrastructure. Fill the Toolbox. Avoid isolation.

Education 62

Education Best practices Contact Center Management 62

Beyond Philosophy

JANUARY 12, 2022

Proactive is a key word for me for the future of experiences and customer strategy. Anticipating the needs of your customers is going to be the next level of exceeding their expectations. However, to be proactive, you need to add a new voice into the mix with the “Voice of the Customer (VoC).” IoT and Product Management for Experience Improvement.

Contact Center 195

Contact Center Enterprise Technology Engineering 195

ViiBE Blog

MAY 26, 2023

ViiBE Blog Solving plumbing problems with remote visual assistance in plumbing management software Marc Prempain May 26, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Let’s dive deeper.

Management 52

Management B2B Technology Marketing 52

NobelBiz

MARCH 12, 2024

Customer demands are ever-changing and more often than not, they become more and more difficult to keep up with for a lot of businesses. Customers today expect seamless and personalized interactions across all touch points. Disjointed experiences not only frustrate customers but also hinder businesses from nurturing loyalty and trust.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

CX Accelerator

MAY 28, 2019

Chief among these is our power to create a supportive and edifying dynamic among our teams. I can personally testify to the power of having a team who sincerely cares for one another. Consider all the classic contact center problems--adherence to schedule, failure to share knowledge, snippy attitudes, and burnout.

Journey mapping 140

Journey mapping Contact Center Sales Customer Service 140

CSM Magazine

MAY 12, 2021

Meeting rapidly changing customer expectations in the new world of remote work demands far higher levels of agility from organisations everywhere – and places an even greater focus on improving customer service. Calabrio’s new blog series explores the rise of the Connected Enterprise.

Enterprise 64

Enterprise Construction Finance Benchmark 64

Global Response

JULY 23, 2023

In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. We have decades of experience managing outsourced call center teams, so we’ve talked to a lot of companies—both those who decided to outsource and those who didn’t. Maybe not.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

TeleDirect

FEBRUARY 14, 2024

Today, we have accessible technology that allows companies to run their contact centers fully remotely via the internet. Instead, these services are operated fully remotely and across multiple channels, not just the phone. With a cloud-based strategy, your live agents have real-time data and collaboration features.

Cloud contact 48

Cloud contact Contact Center contact center solutions Chatbots 48

TeamSupport

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Proactive support is also triggered by remote monitoring, alerting, and product “call-home” features. Companies offer a variety of channels for customers to request assisted support.

B2B 64

B2B Customer Support Technical Support Coaching 64

JustCall

MARCH 28, 2023

This comprehensive blog post highlights the most significant customer support trends for 2023 that all customer service leaders should be aware of. This comprehensive blog post highlights the most significant customer support trends for 2023 that all customer service leaders should be aware of.

Customer Service 52

Customer Service Chatbots Analytics Upselling 52

AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. With SageMaker MLOps tools, teams can easily train, test, troubleshoot, deploy, and govern ML models at scale to boost productivity of data scientists and ML engineers while maintaining model performance in production.

Healthcare 89

Healthcare Government Engineering APIs 89

JustCall

APRIL 3, 2023

Team Collaboration has become a permanent fixture in the world of businesses today. That is because collaboration in the workplace allows teams to: Develop a unique team chemistry Brainstorm together to generate new ideas Complete complex or multi-tier projects on time, etc. What Is Team Collaboration, Exactly?

Morale 40

Morale Feedback Management Personalization 40

JustCall

APRIL 4, 2023

In this blog, we will explore the inbound call center agent duties and understand how to create a solid inbound call agent job description. Resolving customer issues : They also focus on identifying and resolving customer issues, using their knowledge and training to provide timely and effective solutions. Who Is an Inbound Call Agent?

Call Center 52

Call Center call center software Upselling Scripts 52

JustCall

MARCH 9, 2023

In this blog, therefore, we will look at the six most important tips to keep in mind with respect to call center agent training programs. 6 Expert-Approved Tips on How to Build Your Agent Dream Team 1.Train 6 Expert-Approved Tips on How to Build Your Agent Dream Team 1.Train

Call Center 52

Call Center call center software Construction Best practices 52

JustCall

APRIL 13, 2020

The perks of working remotely are finally coming to the fore. As enterprises are going remote, they are also switching the way they communicate with target audiences and approach prospects. Even if you make a shift to remote work, you need to ensure that your business runs as usual. Start with your remote sales teams, first.

Sales 98

Sales CRM Analytics Chatbots 98

Liveops

MAY 3, 2019

Instead, they are using channels that focus on gig, contingent, independent contractor and other opportunities for work not based from a company office but rather a remote location — i.e., home. Industry giants already sourcing remote workers include Humana, United Health and Anthem. Remote talent pool offers cost advantages.

Enterprise 85

Enterprise Surveys Consulting Consulting 85

Callminer

APRIL 21, 2020

It’s 2020, and many businesses are utilizing remote work. Build a diverse team. If you are looking for team members who are all the same, then the company won’t grow. Sometimes the DevOps team will have a great idea for the graphic design team – you never know. Embrace failure. Failure is inevitable.

Call Center 182

Call Center Management Scripts Coaching 182

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)? Persuasion skills.

Management 90

Management Upselling Coaching Best practices 90