cloud-vs-premise-based-contact-centers-whats-the-difference Blog Related Topics 
NICE inContact
MARCH 21, 2018
This is part three of a four part series about Cloud Native vs Cloud Hosted. In part one of this blog series, we looked at the basic differences between cloud native and cloud hosted models and in part two on some of the pros and cons of the two models as it relates to IT leaders.
NICE inContact
SEPTEMBER 17, 2019
Have you ever heard the saying “the devil I know vs. the devil I don’t” as it relates to making a change to something new? I hear that saying all the time when talking with people about why they are stuck on an outdated call center software platform. It’s time to step into the 21 st century with your contact center platform.
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Momentum Telecom
JUNE 14, 2023
More organizations are turning to the cloud to increase agility and reduce costs. As cloud adoption grows, so does the need for secure networking solutions. In this blog, we’ll explore the importance of security and best practices to protect your SD-WAN network. What Is SD-WAN?
Monet Software
JANUARY 31, 2019
While many seem to agree we are in the midst of a sea change in how customers will choose to engage with companies, there is little agreement on how quickly we’ll reach the point where today’s contact centers will no longer resemble the next iteration. Here is another roundup of what may (or may not) be coming soon.
Global Response
NOVEMBER 14, 2023
Is your traditional call center still serving your business goals? Traditional call centers are typically very dependent on in-person resources—both in-person agents as well as offices, hardware and physical tools that allow you to monitor and manage customer service calls. Or is a traditional call center the way to go?
Hodusoft
OCTOBER 12, 2022
Hosted PBX vs SIP trunking: 7 Key Differences & What Your Business Should Choose? Hosted PBX vs. SIP Trunking , that’s the question. While both might seem similar, there’s actually a lot of difference between the two. What is a Hosted IP PBX system? What is a Hosted IP PBX system?
JustCall
AUGUST 12, 2022
Contact Center as a Service (CCaaS) and Communications Platform as a Service (CPaas) are innovations that have arisen over the past two decades. You have probably gone through “aaS” abbreviations while diving into the cloud-based solution framework. Let’s dig deep into CPaaS and CCaaS in this blog.
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