ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. Rampton adds: ❝To achieve this single customer view, an organization must have some type of system that unifies all the available information on that customer.❞.

Customer Service 228

Customer Service Contact Center Technology Big data 228

VirtualPBX

NOVEMBER 8, 2023

In today’s fast-paced business world, effective communication is the lifeline of any successful company. Whether it’s a flooring manufacturer, a financial services firm, or a digital healthcare solutions company, a reliable and feature-rich communication system is vital to streamline operations and boost customer satisfaction.

Healthcare 98

Healthcare APIs Customer centricity Accountability 98

VirtualPBX

SEPTEMBER 19, 2023

In today’s fast-paced business world, staying connected and effectively managing communications is paramount to success. That’s where VirtualPBX steps in, offering a range of business phone plans that have been making waves for their industry innovation.

Telecommunications 105

Telecommunications Enterprise Marketing Personalization 105

VirtualPBX

FEBRUARY 23, 2024

In the ever-evolving landscape of telecommunications, businesses must stay vigilant to adapt to regulatory shifts that can impact their operations. This significant change has implications for businesses relying on traditional phone lines for their communication needs.

Telecommunications 98

Telecommunications Government Technology Consulting 98

VirtualPBX

FEBRUARY 1, 2024

Standing for Plain Old Telephone Service, the POTS line has a rich history deeply intertwined with the evolution of communication technology and has served as the steadfast backbone of telecommunication systems for decades. These lines are capable of carrying voice calls, fax transmissions, and basic data at relatively low speeds.

Telecommunications 105

Telecommunications voip Technology Analytics 105

Momentum Telecom

FEBRUARY 27, 2024

Around 130 million commercial Microsoft users now use Teams ,1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Can Businesses Use Teams as a Voice Solution? Yes, businesses can use Microsoft Teams as a voice solution.

Wait times 52

Wait times CRM Customer Service Personalization 52

VirtualPBX

SEPTEMBER 14, 2023

Guest Blog from Sphinx Solution Nowadays, a solid communication system is the key to any business success. Whether you have a startup or an enterprise-grade business, cost-effective & efficient communication systems help you achieve long-term success. Let’s get started on transitioning your business.

voip 105

voip CRM Consulting Consulting 105

VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. But, though the positives may be clear in theory, what is the concrete impact on business?

voip 104

voip Accountability Customer retention Technology 104

aircall

OCTOBER 12, 2022

In an announcement from UK Secretary of State for Health and Social Care Thérèse Coffey, she shared a new plan to help healthcare providers see more patients more quickly by investing in cloud-based phone systems. . Why Cloud-Based Phone Systems Can Help. Our easy-to-use cloud-based phone system helps you:

Healthcare 71

Healthcare Wait times Analytics Metrics 71

Comm100

OCTOBER 17, 2023

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. Ticketing Systems: Automatically create, assign, and track customer service requests.

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

aircall

JUNE 27, 2022

The connected business phone joins a rare breed of businesses, only 8 years after its creation. One year after reaching a $1bn valuation and six years after its 1st million dollar ARR, Aircall reaches centaur status with $100m ARR ( State of the cloud report 2022 – Bessemer Venture Partners ).

call center software 105

call center software Call Center Metrics Marketing 105

Hodusoft

MAY 11, 2022

Cloud PBX vs On-Premise PBX Systems for Better CX: Check out these Factors Before You Decide. The business communication demands are evolving as most companies are shifting towards remote and hybrid work models. PBX systems have always been the solution to this emerging challenge. Cloud-based PBX. On-Premise PBX.

voip 98

voip Analytics industry standards Government 98

JustCall

APRIL 27, 2020

Few companies in the industry were using cloud-based phone systems. This is when the insurance company discovered JustCall and switched its landline-based phone system to the cloud phone system. The remote team is now heavily relying on the cloud phone system for all customer communications.

Interactive Voice Response 86

Interactive Voice Response CRM Average Handle Time Sales 86

VirtualPBX

JUNE 21, 2023

As the summer season approaches, businesses are actively seeking ways to reduce operating costs while maintaining efficient communication systems. This cutting-edge VoIP communication platform not only enhances the way businesses connect but also helps save time and reduce operational expenses.

voip 98

voip Call Logging Telecommunications Morale 98

VirtualPBX

SEPTEMBER 8, 2023

In today’s digital age, businesses are more reliant than ever on technology to streamline operations and communicate with customers. Voice over Internet Protocol (VoIP) communication has become a cornerstone of modern business operations, offering cost-effective and flexible solutions. Here’s why: 1.

voip 105

voip Best practices Technology Accountability 105

aircall

OCTOBER 13, 2022

For ops management teams—with countless workflows to oversee and not enough time to oversee them— losing time due to inefficiencies translates to 20% to 30% in business revenue losses annually, according to market research giant, IDC. Operational efficiency is the precursor to overall business efficiency. But it’s not the worst part.

Management 118

Management Sales Consulting Consulting 118

Spearline

OCTOBER 28, 2021

It’s no surprise to hear that cloud-based PBX phone systems have become increasingly popular. The flexibility to add users and features to a powerful phone system is particularly appealing to businesses around the globe. What is Cloud PBX? Cloud telephony may also be referred to as cloud calling.

Telecommunications 98

Telecommunications voip Call flow Enterprise 98

NobelBiz

FEBRUARY 20, 2024

Contact centers are the heartbeats of customer service, enabling seamless communication between businesses and their clientele across the globe. Understanding VoIP Telecom Systems Voice over Internet Protocol (VoIP) telecom systems are pivotal for modern contact centers. Clearer audio ensures better interactions with customers.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

TeleDirect

FEBRUARY 14, 2024

At TeleDirect, we deliver cloud-based contact center solutions to companies and industries across America. Read our guide to cloud-based customer service to learn more about it. Cloud Contact Center: What Is It & How Does It Work? However, the world has changed — and it’s great for building business. It’s 100% yours.

Cloud contact 48

Cloud contact Contact Center contact center solutions Chatbots 48

JustCall

MAY 26, 2022

We are excited to launch our Partner Program that will help agencies, IT businesses & affiliate marketers to earn revenue while helping SMBs with digital transformation. 2) Technology Partner Program: Integrate with our platform and get your app discovered by our ever growing user base (comprising of businesses of all sizes).

CRM 98

CRM APIs Sales Technology 98

JustCall

APRIL 3, 2024

With auto dialers, your agents can effortlessly connect with live prospects, avoiding busy signals or voicemails. However, selecting the right auto dialer for your business can be difficult. This helps you expand your business and get clients overseas. To increase ROI, you might want to use the best auto dialer available.

Sales 52

Sales CRM Scripts APIs 52

Hodusoft

MAY 4, 2022

Business communication has evolved rapidly to meet the requirements of ever-changing enterprise needs to facilitate seamless communication and collaboration. When choosing the right business communication tools, people without technical backgrounds may think terms like Hosted PBX Software and SIP trunking are interchangeable.

voip 105

voip Interactive Voice Response Telecommunications Enterprise 105

aircall

NOVEMBER 9, 2022

Cloud-based phone systems , voice-over internet protocol (VoIP), virtual telephony–or whatever name you know them by—offer cost savings in different shapes and sizes. But just because you’ve switched your sales and support teams to using business VoIP phones , doesn’t mean those cost savings come automatically.

voip 62

voip Consulting Consulting Sales 62

aircall

FEBRUARY 3, 2023

To boost team performance, you need the best cloud-based business phone solution that will support operations and processes. With an abundance of solutions and service providers on the market—all promising to be the one your business needs—how do you make sure you’re picking the right one?

CRM 62

CRM Analytics call center solutions Interactive Voice Response 62

VirtualPBX

FEBRUARY 23, 2024

In the ever-evolving landscape of telecommunications, businesses must stay vigilant to adapt to regulatory shifts that can impact their operations. This significant change has implications for businesses relying on traditional phone lines for their communication needs.

Telecommunications 52

Telecommunications Government Technology Consulting 52

JustCall

DECEMBER 21, 2022

There are several cost-effective solutions available for businesses to make international calls. In this blog, we’ll explore five different ways you can make cheap long distance calls. Often, hotels and businesses would have this number blocked. 3) Use a virtual phone number. 1) Call Through VoIP Apps.

voip 52

voip Analytics Sales Consulting 52

aircall

JANUARY 27, 2023

The cloud-based phone system industry is rapidly expanding, with new service providers constantly joining the market. With such a diverse range of vendors, each with its own features, integrations, and services, how do you know you’re making the right call for your unique business objectives?

voip 62

voip Analytics Accountability Sales 62

aircall

NOVEMBER 23, 2022

Business executives have always been concerned with maximizing the productivity and efficiency of their teams and improving the financial performance of the company. A key step in this process is analyzing and optimizing business resources. So what’s the current state of your business phone system?

Consulting 62

Consulting Consulting CRM Wait times 62

Hodusoft

SEPTEMBER 16, 2022

Your traditional PBX system cannot accommodate new agents as all existing telephone lines are being used at full capacity! But do not fret, with an IP PBX system scaling up your team is simple. Modern-age IP PBX business phone software has the feature of automatic IP phone provisioning. Curious to know how?

Telecommunications 98

Telecommunications Interactive Voice Response Engineering Enterprise 98

aircall

DECEMBER 7, 2022

When evaluating different cloud-based phone solutions , it’s important to compare service providers based on what your team needs. Built to help you streamline business communication, Nextiva is a VoIP solution that offers a connected experience through the phone, SMS, email, and chat. Reliability. Integrations.

Interactive Voice Response 62

Interactive Voice Response Call Logging voip Marketing 62

aircall

NOVEMBER 22, 2022

The current business landscape and challenging economic climate have resulted in a call for cost savings and enhanced efficiency. This refocusing of priorities has seen operations teams and ops managers, in particular, explore solutions to business challenges that offer streamlined processes and the greatest return on investment (ROI).

Consulting 62

Consulting Consulting Management Metrics 62

aircall

JANUARY 13, 2023

There are many Novocall alternatives on the market, and most (if not all) of them promise to help your business improve sales and CSAT scores. Novocall offers arguably limited support resources and phone features, shortcomings that might inhibit its ability to provide holistic support to growing businesses.

Sales 62

Sales CRM Morale Interactive Voice Response 62

aircall

MAY 31, 2022

In May 2022, Aircall commissioned global market research company Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential financial impacts of switching to Aircall’s cloud-based phone system. TEI™ Study Findings .

Consulting 62

Consulting Consulting Surveys Marketing 62

aircall

DECEMBER 7, 2022

Whether you’re a business owner or team manager, having the right features on your cloud-based business phone is crucial to your organization’s success. You may have an existing phone solution like RingCentral, but is it really delivering the value you need? per month per user. Simplicity and ease of use.

voip 62

voip Enterprise Analytics call center software 62

aircall

DECEMBER 16, 2022

The right cloud-based phone system for your customer support team can make or break a sale. With plenty of Justcall alternatives available on the market, finding the ideal cloud-based phone system for your customer support team can be quite a time-consuming process. About Justcall . RingCentral. stars on G2.

Sales 62

Sales CRM Interactive Voice Response Coaching 62

Talkdesk

APRIL 1, 2020

In my previous blog , I stressed the importance of using cloud technology to quickly move call center agents to a safe, work-at-home environment, to continue support for their customers during the coronavirus (COVID-19) crisis. This is your company’s justification to move to the cloud immediately. So, you already have a dilemma.

Call Center 105

Call Center contact center solutions Contact Center Cloud contact 105

aircall

AUGUST 9, 2022

If the past few years haven’t convinced your company to invest in a virtual phone system, this article will. Bring your business into the 21st century with a cloud phone system and leave outdated landlines in the past. . What is a virtual phone system? How does a virtual phone system work?

voip 62

voip Interactive Voice Response CRM Analytics 62