VirtualPBX

JUNE 21, 2023

As the summer season approaches, businesses are actively seeking ways to reduce operating costs while maintaining efficient communication systems. In this blog post, we will explore six impactful ways VirtualPBX can significantly lower your business’s operating costs this summer.

voip 98

voip Call Logging Telecommunications Morale 98

aircall

FEBRUARY 3, 2023

To boost team performance, you need the best cloud-based business phone solution that will support operations and processes. What You Need to Know About Telzio Telzio is a cloud-based business phone solution that provides standard features commonly found among most alternative providers.

CRM 62

CRM Analytics call center solutions Interactive Voice Response 62

JustCall

APRIL 3, 2024

A surge in call volume is always good news for your business. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. Reports highlight that 83% of callers would avoid a company after a bad brush with the company’s IVR system. High call volume: What is it?

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

aircall

JUNE 27, 2022

The connected business phone joins a rare breed of businesses, only 8 years after its creation. One year after reaching a $1bn valuation and six years after its 1st million dollar ARR, Aircall reaches centaur status with $100m ARR ( State of the cloud report 2022 – Bessemer Venture Partners ).

call center software 105

call center software Call Center Metrics Marketing 105

Hodusoft

MAY 24, 2022

A Detailed Insight Into ACD (Automatic Call Distribution) System and Its Importance For Today’s Businesses. In today’s time, all the well-performing call center solutions have ACD as one of their primary components. ACD or Automatic Call Distribution makes the communication process smooth and easier.

Interactive Voice Response 96

Interactive Voice Response Call Center Wait times voip 96

aircall

DECEMBER 7, 2022

When evaluating different cloud-based phone solutions , it’s important to compare service providers based on what your team needs. Built to help you streamline business communication, Nextiva is a VoIP solution that offers a connected experience through the phone, SMS, email, and chat. Reliability. Integrations.

Interactive Voice Response 62

Interactive Voice Response Call Logging voip Marketing 62

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

Noble Systems

MAY 4, 2021

Noble Systems has been helping companies manage customer contacts and provide a better customer experience for over 30 years. We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience.

Contact Center 98

Contact Center Call Center Technology Interactive Voice Response 98

aircall

NOVEMBER 7, 2022

Integrations are at the core of Aircall’s cloud-based phone system. They help you get the most out of cloud-based telephony—helping you save time, boost productivity, and enable team performance. Leverage Call Data to Automate the Customer Journey. Take calls with context.

Call Logging 89

Call Logging CRM Sales Marketing 89

aircall

JANUARY 25, 2023

Choosing a cloud-based call center solution for your business is a time-consuming process. Genesys is a cloud-based contact center as a service (CCaaS) solution. Many Genesys alternatives offer unlimited international calling. What Is Genesys? Does your team rely heavily on mobile use?

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

aircall

FEBRUARY 6, 2023

In a competitive market, the right cloud-based business phone solution should keep up with your growing business needs, support your team, and provide exceptional value for the price. But how can businesses ensure their phone provider meets their current needs and allows enough room for potential growth?

Interactive Voice Response 62

Interactive Voice Response virtual call center CRM Call Center 62

TeleDirect

OCTOBER 23, 2023

VoIP, or Voice over Internet Protocol, allows you to make calls over the internet. According to Business News Daily , over one-third of businesses use a VoIP phone system today. In this comprehensive guide, we’ll explore the technology behind these systems and the features they bring to the table.

voip 62

voip Wireless call center solutions Call Center 62

aircall

DECEMBER 16, 2022

The right cloud-based phone system for your customer support team can make or break a sale. With plenty of Justcall alternatives available on the market, finding the ideal cloud-based phone system for your customer support team can be quite a time-consuming process. About Justcall .

Sales 62

Sales CRM Interactive Voice Response Coaching 62

aircall

DECEMBER 7, 2022

Whether you’re a business owner or team manager, having the right features on your cloud-based business phone is crucial to your organization’s success. You may have an existing phone solution like RingCentral, but is it really delivering the value you need? Cloud-based software capabilities.

voip 62

voip Enterprise Analytics call center software 62

aircall

JANUARY 13, 2023

That might look like a tall order, but if your existing cloud-based phone system isn’t ticking all those boxes and more, then it’s time to look for an alternative and you’ve come to the right article. . As your sales team grows and changes, you’re going to need more phone numbers. that they know and love.

Sales 62

Sales CRM Morale Interactive Voice Response 62

aircall

FEBRUARY 1, 2023

As your team grows and your needs change, your cloud-based business phone solution should evolve with you. Its pricing module differs from other alternatives by including per-minute call rates depending on the country businesses are calling from. stars Pricing: $30 per user per month CloudTalk Free Trial?

Customer Experience 62

Customer Experience Interactive Voice Response Analytics CRM 62

aircall

AUGUST 9, 2022

If the past few years haven’t convinced your company to invest in a virtual phone system, this article will. Bring your business into the 21st century with a cloud phone system and leave outdated landlines in the past. . What is a virtual phone system? How does a virtual phone system work?

voip 62

voip Interactive Voice Response CRM Analytics 62

VirtualPBX

SEPTEMBER 8, 2023

At VirtualPBX, we understand the paramount importance of security in VoIP phone communication. In this blog, we’ll explore the significance of securing your business’s customer data and share valuable tips and best practices to ensure privacy and protect against potential threats. VoIP Phone Security - It's essential!

voip 105

voip Best practices Technology Accountability 105

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. The pressure is rising for businesses to step up their CX game.

83

83

Hodusoft

JANUARY 16, 2023

Least Cost Routing (LCR): An Effective Way to Route Calls. Least Cost Routing (LCR) is one such intelligent solution that offers value-based routing of calls. In this blog, we will get into the details related to LCR and how businesses can benefit from it. LCR looks for the least expensive way to route phone calls.

Telecommunications 52

Telecommunications SaaS Engineering Technology 52

aircall

NOVEMBER 23, 2022

In this day and age, one of the most critical subcategories of resources is, of course, the tools and technologies that your teams use to execute their roles—one of which is your business phone system. So what’s the current state of your business phone system? First and foremost, these systems are very expensive.

Consulting 62

Consulting Consulting CRM Wait times 62

aircall

JANUARY 11, 2023

Choosing the right cloud-based phone solution for your business often centers around standard features like call transfers, voicemail, and unlimited text messages. 8×8 is an API solution that integrates voice, video, chat, and contact center functions into one cloud-based communications platform.

Customer centricity 62

Customer centricity Interactive Voice Response CRM Analytics 62

aircall

JANUARY 24, 2022

It’s a mistake to view your customer support team as a cost center. When you make your customers feel important, your customer service team becomes a growth center that drives your revenue up continually. This Aircall study showed that 69% of customers prefer to use the phone when they want to contact you. Set up a call center.

Call Center 126

Call Center Best practices call center software CRM 126

Hodusoft

JANUARY 3, 2024

Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. CCaaS is the acronym for Contact Center as a Service. That led to the exploration of the idea of having agents access the contact center software through the Internet.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. With the launch of the telephone, switchboards became the standard tools for routing calls. After that, came the traditional private branch exchange (PBX) system.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

JustCall

DECEMBER 15, 2020

The phone continues to be customers' preferred channel for contacting businesses. So, handling phone support, as well as outbound calling campaigns, demand reliable tools. A call center software comes in handy, here. In this blog, we will take a look at some of the top features of call center software.

call center software 98

call center software Call Center Interactive Voice Response CRM 98

JustCall

APRIL 27, 2020

This Utah-based team of 200 was witnessing a major lag in its operations. Few companies in the industry were using cloud-based phone systems. This is when the insurance company discovered JustCall and switched its landline-based phone system to the cloud phone system.

Interactive Voice Response 86

Interactive Voice Response CRM Average Handle Time Sales 86

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. However, not all contact centers are created equal.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

JustCall

AUGUST 12, 2021

According to a recent survey by Salesforce, 94% of companies recorded an improvement in security after switching to a cloud system in a certain department. Not only that, 91% of these companies also stated that it became easier for them to meet government compliance requirements after switching to cloud. Setting it up.

Call Logging 52

Call Logging Wireless Government Call Center 52

AWS Machine Learning

FEBRUARY 6, 2023

This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

aircall

APRIL 2, 2021

If you’re even thinking about setting up remote teams , a remote phone system is a tool you can’t live without. To be successful in a work from home environment, your employees need the proper business phone system at home. What Is a Remote Phone System? There are also no phone lines required!

voip 62

voip Interactive Voice Response virtual call center CRM 62

Hodusoft

AUGUST 30, 2022

All these technologies are cloud-based technologies and share similarities. In this blog, we will get a detailed insight into all these three cloud-based technologies. However, the major development throughout this shift has been the emergence of cloud technology solutions. What is cloud computing?

APIs 52

APIs Interactive Voice Response Contact Center voip 52

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. However, not all contact centers are created equal.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

JustCall

FEBRUARY 3, 2021

Call center managers are the ringmasters of all operations in a call center. In this blog, managers will learn how to turn their agents into seasoned experts at handling customers and prospects with call monitoring. Call Monitoring and Analytics: How to Turn Agents into Seasoned Experts.

Analytics 98

Analytics Interactive Voice Response call center software Call Center 98

aircall

DECEMBER 19, 2022

Vonage is a business phone solution with a clear goal: to build experiences throughout the customer journey, connecting employees with clients and their teams. Vonage is a cloud-based phone provider that has been in the market for over 20 years and is a popular choice for VoIP phone business customers. .

voip 62

voip Analytics APIs Interactive Voice Response 62

Cisco - Contact Center

FEBRUARY 18, 2020

“I need the business agility, flexibility, and speed of new feature delivery that cloud offers while protecting my contact center investments.”. “I I need easy access to cloud-based applications that work seamlessly with my on-premises contact center infrastructure”. Do These Challenges Sound Familiar?

Contact Center 111

Contact Center Enterprise Self service contact center solutions 111

Aspect

JULY 15, 2020

Contact centers, like most business, have had to find solutions to provide their essential service from somewhere other than densely populated offices where COVID – 19 might spread. Some organizations even resorted to agents using their personal cell phones as tools of customer service.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118