ProProfs Blog

JANUARY 18, 2022

So if you wish to use rating scales for your research but have no idea where to start, this blog will offer all the help you need. In this blog, we will gain a deep understanding of rating scales — what they are, how you can use them, and explore some of their advantages and disadvantages when creating surveys. Types of Rating Scales.

Surveys 142

Surveys Best practices Feedback Customer Service 142

Beyond Philosophy

FEBRUARY 8, 2024

Language is essential to your customer experience , so today, I thought we could examine why. My focus on language this week started when Shane Smith from Everetics , a customer support and service consulting company, sent in a None of Us Are as Clever as All of Us video on the importance of language. I felt that way, too.

Scripts 195

Scripts Consulting Consulting Personalization 195

Beyond Philosophy

DECEMBER 14, 2023

In a meeting with a long-time client, I learned how pleased they were with their repeat business, which they saw as loyal customers coming back for more. However, when they showed me the repeat business stats, what I saw wasn’t loyalty; it was inertia. After all, don’t loyal customers bring you repeat business?

Airlines 221

Airlines Metrics Management Technology 221

ShepHyken

OCTOBER 18, 2021

Each week I read many customer service and customer experience articles from various resources. Dan Gingiss) Find a “candle” in your customer experience and see if you can upgrade it to the way-cooler “sparkler.” (Dan Gingiss) Find a “candle” in your customer experience and see if you can upgrade it to the way-cooler “sparkler.”

Customer Service 207

Customer Service Airlines Feedback B2B 207

ProProfs Blog

JANUARY 18, 2022

Because market trends change with the change in opinions and preferences of your customer base. Even your most loyal customers will turn to other brands unexpectedly. For this reason, a marketing questionnaire can help you find out what your customers want and think. Type of industry the respondent works in.

Marketing 145

Marketing Surveys Feedback Education 145

NobelBiz

APRIL 2, 2024

Are customers becoming more and more demanding with time? With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. Unlike their small business counterparts, these solutions are equipped with advanced functionalities tailored to meet the needs of enterprise environments.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

ShepHyken

APRIL 18, 2022

Each week I read many customer service and customer experience articles from various resources. Tracking Customer Experience? The Drum) Ask any brand to rate their customer experience on a scale of one to 10 and most will probably choose a high number. (The This is the ‘customer experience gap.’

Customer Service 173

Customer Service Customer centricity Customer Experience Sales 173

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

delighted

SEPTEMBER 21, 2023

Attracting customers in a competitive market can feel like an uphill battle. One powerful tool in today’s marketplace is customer testimonials. In fact, 78% of shoppers say the presence of social proof – like a positive customer testimonial – increased their likelihood of purchasing from that brand.

Surveys 86

Surveys Best practices Feedback Marketing 86

ProProfs Blog

OCTOBER 30, 2020

These customer survey questions are a great way to check your customer’s happiness with your products and services. . Good customer survey questions capture the real emotions of the customers that reflect the perception of the brand. The customer either chooses to be critical or gives positive feedback.

Surveys 158

Surveys Feedback Customer Support Construction 158

ProProfs Blog

SEPTEMBER 1, 2020

By the time you finish reading this blog, around a billion emails would have been shared. . Andrea Mignolo of Movable Ink, explains – “ I want to do business with a company that treats emailing me as a privilege, not a transaction.”. Well, an email management software can be the right solution. Let that sink in… .

Management 148

Management Accountability Analytics CRM 148

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. As one would expect, an increasing number of business organizations are now using chatbots to fuel their marketing and customer service efforts. Since everything is automated, brands don’t need to worry about not being available to their customers.

Chatbots 52

Chatbots Finance Marketing Surveys 52

Nicereply

JULY 31, 2023

A customer satisfaction survey – the easiest way to get feedback from your customers. Customer feedback fuels the engine of any business. When you know what customers think about your product and your service, you’re able to plan strategically and make smart bets. Send it at the right time 5.

Surveys 98

Surveys Feedback Customer Support Wireless 98

Call Experts

FEBRUARY 16, 2023

When it comes to running an HVAC business, managing customer calls can be a challenge without HVAC answering services. This is especially true during the busy seasons. But with so many answering services out there, how do you find the right partner for your HVAC business? Let’s get started!

Answering services 52

Answering services outsourcing Analytics Technology 52

ProProfs Blog

MARCH 23, 2020

Every company has a customer support process in place, but what about its employees, clients, and stakeholders? Well, yeah – a service desk. Let’s see what a service desk is and how it equips companies to offer delightful support to each individual person involved with a company. What is a Service Desk?

Customer Support 136

Customer Support Wait times Self service Enterprise 136

Comm100

DECEMBER 8, 2020

Owning a business is not a piece of cake. Plus, streamlined processes to get things rolling in the right direction. And with so much work, it’s no wonder that the need for simpler solutions has become essential to a business’s success. Chatbots were designed to streamline customer interaction. Enter automation.

Chatbots 53

Chatbots Scripts Sales Personalization 53

VirtualPBX

OCTOBER 4, 2023

In today’s digital age, businesses are constantly seeking effective communication channels to connect with their customers. However, when it comes to choosing a text messaging number, businesses often face a dilemma: should they opt for toll-free numbers or local text numbers? are free for callers and texters.

Real estate 98

Real estate Marketing Sales Customer Support 98

AWS Machine Learning

JUNE 20, 2022

This blog post is co-written with Nick Vargas and Anna Schreiber from Accenture. Scheduling customer appointments is often a manual and labor-intensive process. You can utilize advances in self-service technology to automate appointment scheduling. Choose the AppointmentsSchedulerCFTemplate file that you downloaded from GitHub.

APIs 74

APIs Accountability Self service Scripts 74

ProProfs Blog

MAY 13, 2020

There lies an evident gap between satisfied and delightful customers. Two sips and a few smiles later, you open your phone to see news alerts and blogs that you would just love to read. How perfect would this world be if every business could spare the time to understand the likes of their customers inside out?

Personalization 167

Personalization Customer Service Self service Feedback 167

OctopusTech

SEPTEMBER 13, 2023

Choosing to outsource call center services is one of the best decisions a company can make as it helps to focus on the core business activities. Using call center outsourcing services is one of the major trends followed by both small and big organizations. What are Outsource Call Center Services?

outsourcing 62

outsourcing Call Center Finance Contact Center 62

Global Response

SEPTEMBER 11, 2023

Choosing a call center provider is a difficult task—and it’s one that comes with a lot of responsibility. A call center can make or break your customer service, as well as significantly impact the reputation of your brand. Our team has been in the business a long time (40+ years, to be exact!), Contact centers.

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

TeleDirect

MAY 2, 2023

Let this article guide you through the key differences so that you can make an informed decision for your business needs. Contact Center vs. Call Center: Understanding the Key Differences If you want to up your customer service game, the key is keeping in contact with your customers. What is a Contact or Call Center?

Call Center 62

Call Center Contact Center Multichannel outsourcing 62

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? This is where call center outsourcing plays a major role.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Hodusoft

SEPTEMBER 6, 2023

It’s not uncommon to find different types of outbound call centers performing different activities. Some provide telemarketing services, some generate leads, some conduct market research, and some conduct telesales campaigns. What Are The Types of Leads? What are the Types of Leads? Read on and thank us later.

Call Center 96

Call Center call center software Scripts Best practices 96

aircall

NOVEMBER 15, 2022

I can say with confidence that I made the right call by joining Aircall after this Hackathon. Our team’s idea was a chat application, which would be embedded in an Integration like Intercom, where an agent can collect contact details of customers and connect with them later to follow up on customer queries. Idea implementation.

Engineering 124

Engineering Surveys Personalization Management 124

AWS Machine Learning

MAY 5, 2023

For example, if a user tried to search for a specific type of blue bottle, results of many different types of blue bottles will be displayed. Amazon Kendra is an intelligent search service powered by ML, and Amazon Rekognition is an ML service that can identify objects, people, text, scenes, and activities from images or videos.

Engineering 101

Engineering APIs Scripts Enterprise 101

VirtualPBX

APRIL 27, 2023

Text messaging has revolutionized the way businesses communicate with their customers. Text messaging provides a quick and convenient way to reach out to customers, whether it’s to inform them of a new product or service, remind them of an upcoming appointment, or send a promotional offer.

Advertising 98

Advertising Best practices Sales Personalization 98

AWS Machine Learning

DECEMBER 12, 2022

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning (ML) to discover insights from text. We recently added Amazon Comprehend related notebooks in Amazon SageMaker JumpStart notebooks that can help you quickly get started using the Amazon Comprehend custom classifier and custom entity recognizer.

APIs 74

APIs Accountability Enterprise Metrics 74

JivoChat

JULY 2, 2023

Choosing one of the best website builders for restaurants to create your website makes a huge difference. Besides, having a restaurant website adds credibility to your business. Another possibility is to develop a delivery service where customers make their orders on your website and receive the order in their homes.

Engineering 75

Engineering Analytics Banking Customer Support 75

AWS Machine Learning

SEPTEMBER 21, 2022

Every company, regardless of its size, wants to deliver the best products and services to its customers. To achieve this, companies want to understand industry trends and customer behavior, and optimize internal processes and data analyses on a routine basis. This is a crucial component of a company’s success.

Metrics 80

Metrics Marketing Big data Banking 80

ProProfs Blog

MAY 13, 2020

There lies an evident gap between satisfied and delightful customers. Two sips and a few smiles later, you open your phone to see news alerts and blogs that you would just love to read. How perfect would this world be if every business could spare the time to understand the likes of their customers inside out?

Personalization 148

Personalization Customer Service Self service Feedback 148

JivoChat

AUGUST 13, 2023

You can use SITE123 to make an ecommerce, have your personal blog, a digital portfolio, and much more. Different from many others that provide the same service, it doesn’t have a drag-and-drop editor where you can personalize the website, but it offers page options that are created according to the options you select.

Engineering 75

Engineering Accountability Customer Support Marketing 75

Hodusoft

JUNE 14, 2023

Everything You Need to Know About Building Rapport Over Phone For every business, building trust and rapport is the Holy Grail for success. All businesses use different strategies to build rapport with their prospects and customers. Building strong rapport is one of the most crucial aspects of exceptional customer service.

Contact center software 52

Contact center software Contact Center CRM call center software 52

ProProfs Blog

MAY 22, 2020

It is devised for the purpose of gathering information from the respondents or for collecting customer feedback. Always aim at asking better questions to build great conversations with your customers. You have decided to listen to your customers because you know what they say is valuable. How to Create a Questionnaire.

Construction 158

Construction Surveys Feedback Marketing 158

Hodusoft

OCTOBER 4, 2023

Managing the cost per call is a paramount challenge for contemporary businesses across various industries. That’s why contemporary businesses must be proactive in exploring strategies and solutions to optimize their communication expenditures. In today’s global marketplace, businesses are in constant competition.

voip 105

voip Real estate Abandon rate Analytics 105

JivoChat

MAY 31, 2023

With easy-to-use interfaces, drag-and-drop editors, and customization tools, those platforms have simplified how to make pages. They offer an opportunity for businesses from different sectors and sizes to have their domain, promote themselves, and sell online. What Is a Website Builder? What Is a Website Builder?

Analytics 75

Analytics Engineering Real estate Customer Support 75