JustCall

MARCH 28, 2023

Want to set your sales team up for success? When you’re dealing with remote sales teams placed in different corners of the globe, it can be particularly challenging to meet targets. As a sales leader, it is difficult to craft a sure-shot plan on how to manage a remote sales team. Read the blog to learn more!

Sales 52

Sales Management Morale Employee engagement 52

JustCall

MARCH 28, 2023

Your customer-facing teams are at the heart of your business. Many sales and customer support teams are poorly trained, insufficiently equipped, and incoherent in execution. So, while they do achieve the results, those results are half of what they can truly accomplish with the right tools and strategies.

Morale 52

Morale Sales Feedback Construction 52

JustCall

JUNE 26, 2023

In this blog, we’ll explore the power of SMS as a tactic for real estate agents and guide you on how to use it to drive engagement and sales. In this blog, we’ll explore the power of SMS as a tactic for real estate agents and guide you on how to use it to drive engagement and sales.

Real estate 52

Real estate Scripts Marketing Best practices 52

JivoChat

MARCH 28, 2022

Do you want to build a website to boost your business? Website design is a key factor, which impacts how people interact with your pages, feel compelled to follow your calls to action, and how they see your brand too. . Think about your customers and how you can make them feel good.

Construction 75

Construction Analytics Sales Engineering 75

JivoChat

MARCH 20, 2022

Do you want to expand your business and enjoy the opportunities the internet may offer or begin a new one from scratch? When learning more about how to start an online store, you will see that it can be simpler than you think, if you plan well and choose the right tools. . What market is your online store going to focus on?

Marketing 75

Marketing Sales B2C B2B 75

JivoChat

APRIL 24, 2023

However, with so many social media platforms to choose from, deciding which to use (and how to use them) can feel overwhelming. However, with so many social media platforms to choose from, deciding which to use (and how to use them) can feel overwhelming. Use surveys, interviews, and social media analytics to gather this information.

Advertising 75

Advertising Feedback Marketing B2B 75

JivoChat

MARCH 3, 2022

If your company still doesn’t have a website, it probably means that you are falling behind your competitors, and losing deal opportunities. But, there is time to catch up by learning how to make a business website and putting it into practice. Plan Your Website. How can you stand out from your competitors?

Engineering 75

Engineering Construction Analytics Best practices 75

JivoChat

APRIL 26, 2022

If you are looking for a solution to help you manage your website, automate tasks, enhance its performance and analyze results. A CMS software may be the solution to assist you and your team. . A CMS software may be the solution to assist you and your team. . How to Create a Website with a CMS. Do you know what is CMS?

Management 75

Management Analytics Engineering CRM 75

JivoChat

MAY 15, 2023

The good news is that you can set up your own ecommerce website without investing lots of money in it. If you are a writer and wish to self-publish your work, learning how to sell books online can help you to boost your career. Check out the articles to discover more about selling books on the internet.

Analytics 75

Analytics Sales Marketing Management 75

Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

CSM Practice

JANUARY 13, 2021

In this blog, we’ll delve into the cause of these problems and highlight the mindset, strategies, and best practices to scale the renewal process effectively. In this blog, we’ll delve into the cause of these problems and highlight the mindset, strategies, and best practices to scale the renewal process effectively.

SaaS 98

SaaS Customer centricity Accountability Education 98

JustCall

JULY 28, 2021

Your sales management efforts are directly proportional to your sales team's productivity. So, if you want to oil your revenue generation machinery, sales management is where you should start. Sales is the sum of building teams, training them, setting sales goals, and tracking growth.

Best practices 52

Best practices Sales Management Coaching 52

Nicereply

NOVEMBER 21, 2023

Net Promoter Score is a measure of how positively your customers rate you and your products. This metric is predictive of how likely they are to repurchase from you in the future, which makes a good NPS score a strong indicator of future success and growth. This makes the results meaningful and worth your attention.

Surveys 59

Surveys B2B Feedback Education 59

JivoChat

NOVEMBER 18, 2021

Digital marketing has plenty of resources to help increase your business revenue. You can implement several strategies on how to generate leads. You need to gain your prospects’ confidence first, show how you would be able to aid on their demand, and turn them into leads. . How can we define a lead?

Sales 52

Sales Advertising Telemarketing Personalization 52

NobelBiz

JUNE 5, 2023

Outbound lead generation can be a game-changer strategy for businesses, but it is not without its share of challenges. When effectively executed, it can boost sales, increase profits, and lead to significant business growth. This means that call center agents need to make multiple calls before they can even start the sales process.

Call Center 52

Call Center Scripts CRM Contact Center 52

JustCall

APRIL 3, 2023

Customer success is the practice of ensuring that your customers achieve their desired outcomes while using your product or service. Client success is not just about solving the customer’s problems but also providing proactive support to help them get the most value from your product/service. What Is Customer Success?

Upselling 52

Upselling Metrics Best practices Customer centricity 52

ClearAction

OCTOBER 4, 2015

How to Make Customer Experience Strategy Integral to Corporate Strategy. Is customer experience management in your company (a) a subset of corporate strategy, (b) unrelated to corporate strategy, or (c) a determinant of corporate strategy? How to crack that nut? Why do companies succeed?

Customer Experience 118

Customer Experience Management CRM Best practices 118

JivoChat

SEPTEMBER 22, 2021

Are you an entrepreneur wondering how to start an ecommerce business? Creating an ecommerce business from scratch is simpler than it may seem, you will find several tools to help you navigate through the online world of business, and understand how you can profit. This is going to depend on your area of expertise as well. .

B2C 52

B2C Sales Marketing B2B 52

Select VoiceCom Blog

MAY 10, 2023

In recent years, outsourcing has become a business strategy for scaling operations while managing expenses. COVID-19 accelerated the shift of ecommerce businesses in Australia from offline to online sales, with an estimated market value of A$91.5 Examine how outsourcing can aid your ecommerce operations in growing.

outsourcing 52

outsourcing Advertising Enterprise Marketing 52

aircall

SEPTEMBER 22, 2021

You’ve done everything you can to make your customers happy. Your customer service team has been answering calls day in and day out, helping each customer in the best way they know how. But are your customer service strategies working? Your business relies on a loyal customer base. Customer Feedback Surveys.

Feedback 62

Feedback Journey mapping Brand ambassadors call center software 62

REVE Chat Blog

MARCH 4, 2020

B2B lead generation strategies hold paramount importance for the success of every business. So for every B2B business, defining their lead generation strategy and making sure that the business has continuous flow of qualified leads should remain the top priority. So, how to tie the B2B lead generation strategies and best practices?

B2B 71

B2B Best practices CRM Sales 71

JivoChat

JANUARY 4, 2022

Do you think that creating an ecommerce website of your own means having to have design and coding skills? By enjoying the opportunity to create your ecommerce, your business can reach a higher number of customers, you can grow your brand and increase revenue. Besides, that’s a growing market, with lots to explore.

Analytics 52

Analytics Marketing Engineering Sales 52

JivoChat

JANUARY 4, 2022

Do you think that creating an ecommerce website of your own means having to have design and coding skills? By enjoying the opportunity to create your ecommerce, your business can reach a higher number of customers, you can grow your brand and increase revenue. Besides, that’s a growing market, with lots to explore.

Analytics 52

Analytics Marketing Engineering Sales 52

JivoChat

OCTOBER 14, 2021

Your brand may lose credibility, mainly if this happens frequently. A good web hosting provider for online stores must be able to keep your website running when there is a pike of traffic, for example, on special events such as Black Friday and Christmas, or any other specific time. For many people, the answer is yes.

Customer Support 52

Customer Support Accountability Sales Marketing 52

OctopusTech

SEPTEMBER 9, 2023

On one hand, you might have concerns about handling your call center operations overseas and on the other, you might be thinking of potential cost-savings. By looking at your business objectives, you can gain more advantages and lower the drawbacks. This is where call center outsourcing plays a major role.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

JivoChat

OCTOBER 24, 2021

Understanding how to choose a WordPress theme, if you are building a website on this platform or already have one in it, is essential to have optimized pages that allow you to attract more visitors, turn leads into customers, and offer an incredible user experience. . Choose the WordPress theme according to your website type.

Customer Support 52

Customer Support Education Best practices Accountability 52

ChurnZero

MARCH 24, 2020

This is a guest blog post by Polly Goss, Director of Partner Success at Stellic. . Organizing your CS team into a hierarchy allows you to mirror the structure of your clients, and establish distinct points of contact for decision makers vs. operators. Reason #1: Be like your customers. Reason #2: Keep the buyer engaged.

Customer centricity 60

Customer centricity Coaching Accountability Consulting 60

aircall

DECEMBER 9, 2016

Ebusiness success is more than just your bottom line. Running an ebusiness means running the risk of considering customers as numbers and stats rather than as human being in your brick-and-mortar store. That’s not to say that your bottom line doesn’t matter, or that you shouldn’t aspire to be profitable. Murphy: Everything.

Customer centricity 81

Customer centricity Customer retention Upselling Customer effort 81

aircall

MARCH 5, 2021

But if you want to establish your own, you can’t do it without the right partners. . Good relationships with relevant brands will drive more customers to your platform and give you a competitive advantage. . The Importance of Product Partnerships for Your App Marketplace. How a Rich Integration Ecosystem Drives More Business.

voip 62

voip SaaS Airlines Transportation 62

OctopusTech

JULY 14, 2018

Customer satisfaction and loyalty are two key factors you should look for while pursuing organisational success and long-term growth for your company. Another alternative is outsourcing your customer support services (whether in part or in full) to an eligible 3rd party service provider in order to support your growing business.

outsourcing 63

outsourcing Customer Support Strategic Value Call Center 63

JustCall

MARCH 13, 2020

It would take more than just the run-of-the-mill sales pitches to gain his loyalty. Seasoned sales representatives can help you get a foot in the door. This is why it is important to conduct regular sales training programs for your team and produce an adept salesforce. Sales Training Objectives.

Sales 59

Sales Coaching Feedback Consulting 59

REVE Chat Blog

MARCH 25, 2020

Is your business aligned with customer needs and perceptions in every aspect of their interactions with different departments? A bumpy customer journey risks losing potential customers as well as decreasing satisfaction, loyalty, and recommendations. How recording video calls ensure high-quality customer service ?

Customer Service 53

Customer Service Best practices Call Center Sales 53

Horizon CX

APRIL 4, 2019

As CX professionals, we are largely compelled to align with our respective organization’s sales and marketing functions and for good reason—they are generally the ones carrying out the strategy and business goals established by leadership and guiding the rest of the organization forward. It’s simply a matter of form.

Customer centricity 40

Customer centricity Sales Engineering Construction 40

Balto

AUGUST 3, 2022

As the global economy shows signs of recession, the Conversation Excellence Lab wanted to understand how executives are planning to shift their contact center budgets, and how they view the future of the contact center as a whole. Get a Copy of the Report in Your Inbox. Share on LinkedIn. You get out what you put in.”

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Pointillist

APRIL 26, 2018

A single customer view enables companies to understand and better engage with customers by knowing who they are and what they are looking for. It acts as the single source of truth about your customers. A single customer view is achieved when you are able to: Unify customer data across all your internal systems. By Swati Sahai.

Customer Experience 72

Customer Experience Analytics Customer centricity Accountability 72

JivoChat

JUNE 5, 2023

Building a successful ecommerce online store is a challenging task, mainly when considering the highly competitive environment your business will be in. The customer is just a few clicks away from leaving your website and buying from another ecommerce store. Check out the article and discover more.

Analytics 75

Analytics Marketing B2B Sales 75

SmartKarrot

DECEMBER 10, 2020

This has engendered new hope aligning with new strategies to rock the business world. Although you might not be able to time travel into the future, you can certainly heart the top sales trends and leverage out of it in the times to come. The thing about sales trends is that they can be both your friend and foe at the same time.

Sales 10

Sales CRM Analytics SaaS 10